Hilton Hurghada Resort

Safaga Road Touristic Pedestrian, Hurghada Egypt
5 star hotel

Reviews summary

4
Good
( 3177 reviews)
Brilliant
2008
Good
583
Average
280
Poor
161
Awful
145
  • 5 room
  • 5 pool
  • 5 beach
  • 5 service
  • 4.5 dining
  • 5 amenities
  • 5 value
  • 5 food
  • 5 cleanliness
  • 5 location
 

24 Traveller reviews from Holiday Watchdog

Lovely hotel, wonderful staff, beautiful beach, perfect relaxing holiday

5
Brilliant
by
Reviewed Wed 30th of December 2015

"We stayed at this hotel as part of a cruise/hotel package, so we had 2 nights before our cruise and 5 nights following. We found the staff to be friendly, helpful and courteous at all times, and the rooms were beautifully looked after, with complimentary bottles of water and quirky towel sculptures on the bed every day.
The gardens are worth a mention, as they are immaculately kept, although we only saw one gardener, who was as pleasant as the rest of the staff.
The beach is beautiful, and just a short walk from the rooms, with a small restaurant, where lunch and drinks are available, served to you on your recliner on the beach if required!
A friendly camel, Oscar, with his partner, Saiid, gives rides along the beach, which are very pleasant and not bumpy at all.
The only think which prevents me giving this hotel a perfect score is the entertainment, which starts very late and is not really very good. Also the lounge where it is held is arranged in such a way that most people can't actually see what is going on.
I would come back to this hotel and would recommend it."

Holiday details

  • Travel date: Tue 29th of December 2015

do not beleive what some people say about this perfect hotel

5
Brilliant
by
Reviewed Tue 10th of July 2012

"ireally dont know where to start my family and myself have been here in the last 3 months 4 times 3 times for 1 week and 1 time for two weeks we could easily stay a month and will do so in the very near future.this hotel from checking in to checking out is absolutely perfect.my family and i have been holidaying in all egypt for the last 15years and we always stay in 5 star all inclusive hotels but by far this 1 is the very best.right here we go firstly private transfers from the airport a limo or a people carrier with hilton hotels written all over it very posh..check in is very quick a cold facecloth and a cold drink on arrival.all the front desk team are fab.then taken to your room you can either walk or get a buggy the hotel is not huge but this is just out of kindness.soon as you open the door of your room its wow.gorgeous furnishings and spotless in every way big screen t.v,fab bathroom with bath and power shower all toiletries are there and completely free,but not cheap shampoo and conditioners,shower gels and moisturiser,soap and body creams very nice indeed.then into the room big beds and i mean BIG comfy beds leading to your balcony which is fully furnished and for us ladies a pull out washing line great.the resturants ALL of them serve tasty very hot many varietes of food.the lobby is very inviting with lots of suites to sit on or big comfy chairs.then out to the pool beautiful really clean with a well equipt snack and bar area.now the beach is something out of the carribean really it is so inviting and gorgeous.no wonder it is rated the 5th best beach in hurghada.the beach bar is fab for all drinks and food its paradise out there.they have a great animation team my sister and i have no children but we always join in the water play its so much fun.evening meals are the best serving the best choice of food we have ever had in egypt top marks for all the chefs.then either a relaxing drink at the lobby bar or into champs a sports bar or outside for some very good shows.come on we need more of us brits to go there and enjoy.the staff are secound to none and they make this hotel from the gardeners to the top managers.far too many to mention but many thanks to all the staff on front desk nothing is a problem with them and if you have 1 it will be sorted very quickly.all the waiters and resturant chefs and mangers thankyou very much tamer.the pool boys the beach boys ala and his staff.the beach resturant mohammed on the bar walid,sameh chef yasser and many more.but special thanks to lovely miss sherine she is beautiful and always there to help,mohammed hotel director,tareq food and beverage manager,christina gguests relations manger.and everyone else sorry if i have not mentioned your name but there are so many which is very very good work.see you all very soon in our secound home suzy and karen xxx"

Holiday details

  • Travel date: Tue 10th of July 2012

Rating breakdown

  • 5 Location
  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Value
  • 5 Food
  • 5 Cleanliness

one of the best

4
Good
by
Reviewed Mon 9th of April 2012

"it was agreat holiday...i liked the hotel and i would like to back again there...everything was perfect as before..only the animation team it was some different than before in dec 2011 and jan2012..they were more active and funny guys..\nyway hilton resort will be one of the best hotel in hurghada..and i will back there as soon as possible again coz my kids and my husband likes the hotel.
"

Holiday details

  • Travel date: Sat 7th of April 2012

Rating breakdown

  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Dining
  • 5 Amenities
  • 5 Food

I will come more and more

5
Brilliant
by
Reviewed Tue 20th of September 2011

"It's my 10th time almost to the same hotel. It's one of the best hotels in Hurghada based on my experience and one of the best resorts in general.
Keep doing the good job as I'm coming again"

Holiday details

  • Travel date: Sun 18th of September 2011

Rating breakdown

  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Dining
  • 5 Amenities
  • 5 Food

Fun Time!!

5
Brilliant
by
Reviewed Thu 4th of August 2011

"Hi there,

I have just come back from the Hilton Hurghada Resort Hotel after staying for a week with my daughter.

We both really enjoyed our stay and had a fantastic time. The food was good with plenty of variety for all tastes. Our room was kept spotlessly clean by Maher and Amr ensured that everything in the room was up to scratch and we had everything we needed. The retaurant staff and other staff around the hotel were also very helpful and friendly.

The amenities were also very good, large pool with a separate children's pool, clean beach and plenty of activities going on to keep people amused.

The highlight of the holiday for me and my daughter was the boat trip to Paradise Island with a chance to learn snorkelling, a first for me!! I really would recommend it. I was very impressed with the standard of the excursion it was very well organised together with very high standards of health and safety. Kemo, the snorkelling instructor was excellent and very professional as were the boat crew, Walid and also Peppo the photographer who took some great pictures of us all, on the boat and in the water!! The food that was provided was also very good.

I would also have to mention Oskar the camel and his owner whose name I cannot recall who did endless camel rides round the beach.

The only slight drawbacks I felt were that the bottled water should have been more plentiful in the room. Instead of one bottle per room a day another bottle would not have gone a miss, although you could get glasses of water in the lobby bar and restaurants etc. And for some reason milk was not considered by some of the waiting staff to be a part of the all inclusive package which I thought was a bit odd. Milk was freely available at breakfast but getting some to take away was a bit more difficult. However, these were just minor points.

I would highly recommend this hotel and would definately have no hesitation in going back."

Holiday details

  • Travel date: Mon 1st of August 2011

Rating breakdown

  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 4 Dining
  • 5 Amenities
  • 4 Food

Hilton hurghada Resort

1
Awful
by
Reviewed Thu 1st of October 2009

"If you are all inclusive, then dont bother as the food is terrible and not much choice also there is a limitation on what and how you consume!! Very bad for hilton standards, otherwise staff very helpful!! PERSONALLY I WOULD RECOMMEND INTER-CONTI NEXT DOOR"

Holiday details

  • Travel date: Thu 1st of October 2009

Overall impression, not good

2
Poor
by
Reviewed Wed 8th of April 2009

"After a lovely Nile Cruise in the first week of our holiday, we came to Hilton Hurghada Resort for the second week and oh dear. I was with my boyfriend and his family, in total 9 of us.

As we arrived the bell boy took our luggage for us to the room after check-in although the guy at the desk told us to wait for more information but at the same time the bell boy was taking our luggage so we just went with our luggage. The rooms are as seen in the pictures. I would say though that if you look in the bathroom, the tiles are not all clean and there are a few marks here and there. There is a mini-bar too with everything from biscuits to chocolate to wine ready for you but obviously if you take advantage of this, they will put it on your room bill. We actually got the staff to empty the mini-bar so we could fill it with our bottled water and also not to give in to temptation. It is not a big fridge and it is not that cold either which I found a bit disappointing. The rooms are spacious and have plenty of storage too. We had a pool view also. The staff cleaned the rooms once a day. If you wanted your towels replacing you had to put them into the bath, if not just hang them up. The staff did not enter our room unannounced and always knocked.

The hotel grounds were lovely. There are all sorts of stalls in the grounds from wood furniture to necklaces to henna tattoos and sand ornaments. The beach is lovely also.

Restaurants. Well. There is a snack bar right at the end of the beach that sells burgers and they were lovely although my boyfriend did just want a plain burger with nothing on it but salad and it took some time for them to understand. The burger came but with jalapeno peppers on it and he didnt ask for that so they gave me and my bf a free coca cola drink because of it which i thought was nice. It is very cheap there too, ranging from 29 LE - 49 LE for a burger and coca cola's were 16 LE.

Lagoona restaurant - they served seafood mostly but did steak and chicken which is why we ate there. The steak that they do is big and tasty and if you don't want rice, they serve you chips. The chicken was nice too. It was quite reasonable in price too. Oh and they have a fishtank in the middle of the restaurant, not a big one but its cool.

La Casa is an Italian restaurant but we never ate there but 2 other people from our party went there and they said it was nice.

Blue Sky restaurant now this is what lets the hotel down. We paid 180 LE each for a buffet that was rubbish. There was all sorts of food that didnt look that appetizing. What outraged us was that my boyfriend's mum saw the chef that was handling raw chicken with gloves on, cooked the chicken and then handled raw beef and then cooked the beef. We got the manager and the chef over to tell them that what he had done was wrong. The manager apologized and the chef offered to cook some more beef for them but we said no. It totally put me off the food, I didn't have any meat at all and just stuck to pasta. They did not give us a discount on the food or free drinks or anything but the chef knew he did wrong and he changed his gloves immediately after however the damage had already been done. I would definitely say do not eat there. It is a rip off. We had to eat there for breakfast as we were bed and breakfast and it was ok. The croissants were fresh one day but then were not the next.

Hard Rock Cafe. I would definitely say eat there. It is really good value for money. It is 20 minutes from the Hilton to the right. They do burgers, pasta and steaks and you get free re-fills. I pointed the re-fills out because we did not know until I had drunk my drink and then got a re-fill thinking I would be charged but wasn't. Take full advantage of that! I had pasta topped with chicken one night and then a burger another night and they were both lovely meals. Really nice staff work there and we got up and danced to the YMCA there too. Go to Hard Rock Cafe.

With regards to the water, if you walk to the right of the Hilton down the main road and go to Bavly Star (which is on a huge Pepsi sign), the water (Nestle big bottle) is sealed and costs 2.50 LE each. I would probably get 4 at a time as that was how many we could get in the fridge without overfilling it hence emptying the mini-bar.

Hurghada however is not to my taste. I would not go their again. I hate the fact that you get hassled wherever you go. When you walk to Hard Rock Cafe you will get hassled. They ask you all sorts of questions and being British i feel rude not talking to them but you just have to walk by no matter what. It is just so annoying when you get hassled. It makes you not want to buy anything at all. I was also wary of the deli-belly that Egypt is notorious for and even though we were so careful (brushing our teeth with bottled water and using the anti-bacterial hand-wash after handling money etc) I still got diarrhoea but no sickness and I felt drained most days. You have to drink loads of water to try and stop this from happening and try not to spend too long in the sun. The heat was getting too hot to handle just before we left which is why I was happy to leave to get away from the heat and get back to normal.

Overall, good hotel, some fantastic staff, some not fantastic, grounds were good and guaranteed sun. P.S - if you want to buy some perfume go to the guys at the side of reception, they are great, they make you red tea and its lovely and is very good company.

"

Holiday details

  • Travel date: Wed 8th of April 2009

Fab Hotel

5
Brilliant
by
Reviewed Mon 5th of January 2009

"I stayed at the Hurghada Hilton in October of 2008 for two weeks. Now this was a fabulous holiday. My (grown) son and I have no complaints at all. Our rooms were immaculate and we found the housekeeping staff very helpful and good at their jobs. We had no issues at all with staff entering our rooms without permission (as in a previous review). We found the food to our liking, the facilities were very clean, all staff members were polite and helpful, the diving lessons (by EuroDivers) were wonderful and in fact the whole holiday was the best! We often took the local bus from right outside the hotel to Hurghada Old Town (for 3 Egyptian £) to enjoy the local food, music, shopping etc. We will certainly be returning to Hurghada for another relaxing vacation."

Holiday details

  • Travel date: Sun 4th of January 2009

Nice Room, Poor Food

3
Average
by
Reviewed Thu 25th of October 2012

"Rooms are a reasonable size and are clean. Housekeeping good....arrived back several times to find decorative displays on our bed, along with rose petals!
I took a small (female) school group to this Hotel together with a couple of other members of staff. We all found the food rather bland- breakfast was OK, but I would definitely NOT recommend the half board option!! It is much cheaper and far nicer to eat out in the tourist part of Hurghada. The half board option confines you to only one out of the 5 restaurants on site, which is dire!!!!- so you can only eat in the other restaurants by paying yet again for your food, albeit at a 20% discount rate.
We did occur a few issues re:- staff entering rooms without/with knocking without any apparent reason- only happened a few times- but it did freak out a few of my female students.
Windsurfing is offered off the beach of the hotel, but the price is expensive, and he was not particularly keen to let my novice colleagues try windsurfing as if they fell off too much it would ruin his reputation!?!!
Would agree with other reviews re:- tourists- seem to be mainly Russian/Italian- not a problem, just means as an English tourist you get treated quite well as not many visit the hotel!
Overall nice hotel, but do not eat lunch/dinner there!
One more thing...the trips offered in the hotel are DIRE- do NOT touch them with a barge pole!!!!- we tried the safari.....what a con!!! it was not a real bedouin village...even the guide admitted it was fake, the camel ride lasts 5 minutes, very little drinks were provided, it was CRAP!!!! - sorry for my language, but it needs to be said!!!!"

Holiday details

  • Travel date: Sun 20th of July 2008

WARNING TO WOMEN TRAVELING ALONE

2
Poor
by
Reviewed Sat 10th of November 2012

"We were on a 10 day tour through Egypt and the Hilton Hunghada was where we were spending our final two nights. This was meant to be a relaxing two nights in a 'Five Star' resort after all the sight seeing in blistering heat. We were in for a shock. We arrived at 1pm after traveling from Luxor in the tourist convoy, on arrival our group of 40 were told that book-in was at 2pm but they would try to accommodate us earlier. Our rep suggested we have lunch and he would get us as the rooms became available. We were eventually given our rooms at 3:30pm two and a half hours after our arrival and an hour and a half after offical checkin!!! This delay was just as well as it took between 45 mins and an hour and 20 mins for our group to get our lunch after ordering. For any 5 star resort to use the fact they could not handle the numbers (40???) as an excuse to the terrible service is a joke.

The rooms were 5 star quality and the pool was lovely. While the beach was clean and there were plenty of beds there was no one to assist you to get a bed. This is fairly standard for any 5 star resort I have even had this service at better 4 star resorts.

The food and staff were definitly not up to 5 star standard. The staff didn't seem to have basic training never mind that of a 5 star establishment.

A very serious word of warning to any girls taveling by themselves. All house keeping staff are male. We had house keeping enter our room even though the Do not Disturb sign was on the door. After this occured we put the bolt on the door. Even worse while in the shower I heard the room door opening and when I went to the door I saw the same house keeping staff member with their hand inside the door on the bolt. On speaking to other members of our group they all reported similar things as well as some of the single women receiving phone calls in the middle of the night. We made a complaint to the hotel and to our rep but even though the hotel stated they took our complaint seriously and would deal with it the same member of house keeping staff walked into our room on the last morning while the Do not Disturb sign was on the door."

Holiday details

  • Travel date: Sat 14th of June 2008

We were on a 10 day tour through Egypt a...

1
Awful
by
Reviewed Thu 12th of June 2008

"We were on a 10 day tour through Egypt and the Hilton Hunghada was where we were spending our final two nights. This was meant to be a relaxing two nights in a 'Five Star' resort after all the sight seeing in blistering heat. We were in for a shock. We arrived at 1pm after traveling from Luxor in the tourist convoy, on arrival our group of 40 were told that book-in was at 2pm but they would try to accommodate us earlier. Our rep suggested we have lunch and he would get us as the rooms became available. We were eventually given our rooms at 3:30pm two and a half hours after our arrival and an hour and a half after offical checkin!!! This delay was just as well as it took between 45 mins and an hour and 20 mins for our group to get our lunch after ordering. For any 5 star resort to use the fact they could not handle the numbers (40???) as an excuse to the terrible service is a joke.

The rooms were 5 star quality and the pool was lovely. While the beach was clean and there were plenty of beds there was no one to assist you to get a bed. This is fairly standard for any 5 star resort I have even had this service at better 4 star resorts.

The food and staff were definitly not up to 5 star standard. The staff didn't seem to have basic training never mind that of a 5 star establishment.

A very serious word of warning to any girls taveling by themselves. All house keeping staff are male. We had house keeping enter our room even though the Do not Disturb sign was on the door. After this occured we put the bolt on the door. Even worse while in the shower I heard the room door opening and when I went to the door I saw the same house keeping staff member with their hand inside the door on the bolt. On speaking to other members of our group they all reported similar things as well as some of the single women receiving phone calls in the middle of the night. We made a complaint to the hotel and to our rep but even though the hotel stated they took our complaint seriously and would deal with it the same member of house keeping staff walked into our room on the last morning while the Do not Disturb sign was on the door."

Holiday details

  • Travel date: Thu 12th of June 2008

21/01/2008 just got back from a week...

1
Awful
by
Reviewed Sun 20th of April 2008

"21/01/2008


just got back from a week in the hilton,after being on a cruise boat the week before, this place was a shock to the system.we arrived at the hotel about 8.15pm after a long bus ride across the desert in the rain! the convoy only drove about 15 mph so it was a long ride. Our first impression of it was an airport lobby,the atmosphere was cold and uninviting and our room was the same. after we took our bags to the room we went for a beer,we wanted a nice quiet bar just to relax,we didnt fancy the main reception bar area as it was very noisy and full of people smoking,so we asked a guy if there was a quieter bar so he sent us across to the aqua bar, well this bar was like an airport lobby to ,shops included! we wanted to get back on the bus and go home,there was 10 people from our cruise that felt exactly the same,the next day we asked if we could change rooms as we requested a sea view,so we got moved to the sea front in an upstairs villa,it was a smaller room but had a nicer feel to it although the bathroom was as grubby as the first one we had,as far as the foods concerned it was awfull ,it was cold and pretty much the same every day,i had toast for breakfast as i was sick of cold scambled eggs and mushrooms,as the week went on we settled in,we spent every day on the beach as their was plenty of wind breaks and boy did you need one, as the wind was very cold.you also get hassled all the time by people wanting to sell you massages,trips out ect,it really gets a pain in the backside,the evening entertainment is rubbish, we hated it when the evening came cos there was nothing to do,it was down to the staff that we stuck the whole week,they were fantastic,they love the british as we talk to them and they can have a laugh with us,they dont get that from all the russians and all the rest of them,they can be really arrogant and rude to the staff,and the staff dont deserve it,as they really are great guys,they cant do enough for you and they are so friendly,the good points about this hotel are the staff,the pool area and gardens and the beach,its not proper sand on the beach,it is very gritty but the lagoons are lovely,and there was plenty of beds.the bad points are the bar areas ,the food ,the bathrooms,and not enough british people,you tend to feel like your out of place,the over all feel of the hotel was like being in an airport the hotel is just too big. I would not recommend this hotel if your after a warm friendly enviroment as your not gonna get it

"

Holiday details

  • Travel date: Sun 20th of April 2008

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Stayed at Hilton Hurghada Resort? Share your insight.

Top traveller tips for Hilton Hurghada Resort

  • missy_01 by missy_01

    "If you like stuff to do this is not for you, it is a place where you sit by the pool all day. "

  • ol by ol

    "We preferred to go right to the end of the bus line to shop as there are very few tourists there. "

  • Gano by Gano

    "surrounding area is quite fine for walking and souvenir shopping "

  • kamfam10 by kamfam10

    "relaxing holiday in beautiful surroundings.its very easy to get a cab anywhere and you can walk out on the prom at night "

Hilton Hurghada Resort is also called

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  • Hilton Hurghada Hotel
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