Hawaii Le Jardin Aqua Park Resort
22 Traveller reviews from Holiday Watchdog
"All my family came down sick after 2 days .... vomiting and diarreah
even myself.... the little kebab things they make had raw meat inside
and we think this is one the reasons we all got sick ...
we opened them and seen this after eating them ... we told the staff in the restaurant and all they could do was say omg and blame each other and laugh about it .....
food is very poor there ...
we went all al inclusive .... and regret it .. things such as fresh orange juice you had to pay for ,,,, there fav word is EXTRA CHARGE
i wanted to get food for the baby she is 2 and they tried to stop me from taking food to her room ... made me go to reception to get a letter
all my family now are on antibiotics since coming back on the 8th of october 2018,,,, and are really still sick ,,,,
AVOID THIS PLACE IF YOU CAN
DISGUSTED WORSE ALL INC HOLIDAY I HAVE EVER BEEN ON"
- Travel date: Mon 1st of October 2018
"I thought the hotel was very good, wouldn't call it 5* tho. Loved the 3 pools, and the walkways to the sea were really pretty.
The food was ok nothing special and really repetitive, wouldnt want to stay for 2 weeks because of the food. We felt there wasn't much choice for alcoholic drinks so stuck to the beer mainly, the vodka didn't taste very good.
We went to the waterpark which was about 30 mins away from the hotel, was ok but not very big.
The staff were very friendly and polite which was nice. Are room was lovely and we had pool and sea views which was great! We did find it annoying being hassled by people selling snorkling and diving excursions tho.
Overall the holiday was great would deffinatley go back to Egypt probably to a different area though."
- Travel date: Thu 18th of September 2008
nice beach shame about the hygiene and food
"Arrived at the festival on 29th August 2008 and stayed for two weeks. First impressions were nice big lobby and adequate room with lovely view of the pool and sea. Tiling in the bathroom was slapdash and had clearly been rushed to finish but it was fully functional but had to ask for a plug for the bath. Air conditioning was very welcoming. Unfortunately what let the holiday down was the food and poor standards of hygiene. Most of the food on offer was inedibible and a very poor standard and appeared to cater only for East Europeans. My husband and I have been travelling out of Britain for 30 years and this was the first time we both experienced severe stomach problems. My husband tried the Al a Carte and ended up not being able to eat for two days due to severe diarrhoea. I was also ill and many of the other guests were too. Hygiene standards throughout the hotel in general were poor. I witnessed uncooked meat being handled by the chef who then handled cooked food. Flys all over the exposed food. Breakfast was the only food we could eat (they have a great selection of eggs) and were subjected to eating soup and bread and cheese for our evening meal. Had to queue for snacks at lunch time but with a limited choice on offer coupled with the poor standards of hygiene tended to put us off. Service in the lobby bar for drinks at night was very good and reception staff were very friendly and helpful. In all other bars there was inconsistency with service. Also the bar closing at 12 midnight was also an inconvenience. Watch what room you are in. We had a lovely sea view but were on top of the disco booming out loud thumping music until about 3am. Some requested to move but were put into rooms with poor views. The beach was nice and had plenty of sunbeds. Generally the pools were good but again hygiene was poor in the pool next to the beach with what appeared to be scum floating around. Weather was glorious and beach lovely but due to poor hygiene and limited availablility of edible food we shall not be returning to this hotel."
- Travel date: Mon 15th of September 2008
Festival le Jardin
"We (32&38 of age) booked the Festival le jardin Hotel for 11 nights.
First impression was o.k., hugh lobby, clean appearence.
To avoid trouble with the room we "payd" the guy at the reception 20 Euros under the hand. He quickly changed the room bookings on the computer and we had the perfect room !! Corrupt.
The hotel itself is not a 5* maximum 4* .
The buffets are acceptable but very repetitive.
Every 3 days they make a BBQ on the outside terrace which is fair.
After 12pm it was not possible to get a alcoholic drink, not even a beer! The drinks gin, rum vodka are local brands and absolut horrible in tast, like cleaning spirit. It is also not allowed to take glasses in the rooms, this is absolutly NOT 5* like!!! We took them to the room, regardless. Sometimes you get the feeling of beeing watched all the time when you walk around with a glass in your hands....
WARNING: most of the people had stomach problems. The "hotel doctor" charges you 50Euros first, then he tells every one that this is related to the heat, hahaha crap !! While asking other hotel stuff, we noticed that everyone is saying the same, they had a breefing about this matter cause the all say the same sentice.
We went to a local pharmacy and they told us that the hotel festival guest are good customers...abviously one of worst hotel kitchens.
The pools and the garden are very nice an well kept.
The beach toilet is a nightmare especially for women.
The so called managers are quit uncapable and incometent for hotel business.
The regular staff is very friendly and working hard to make you feel welcome.
While you relax on the beach you will be asked on a daily base if you would like to windsurf, having a tatoo, rasta hairs, massage, cocktails (extra charge), water melon ore if you can change money !
WATERMELON IS OFFERED DURING ALL THE MEALS AND THEY TELL YOU AFTER YOU ORDERED THAT THE CHARGE YOU EXTRA !!! HELLO ??? 5* ???
Festival le jardin NEVER EVER AGAIN ! ! !
- Travel date: Thu 4th of September 2008
wish i could go back :(
"Stayed at the festival for a week with my brother mum and dad and it was fantastic. You go in the hotel and it looks really impressive with a marbel floors and pillars etc. It is a big hotel, with lots of bars, sitting areas, disco, 3 swimming pools, shops, beauty salon, 3 restaurants, football and volley ball pitch, kids play area and more. Egypt is a very poor area but when your in the hotel you do not think about this. If you do go in to local areas you have to be prepared for alot of people hassleing you to buy things etc.
The hotel leads out on to gardens and the main chlorine swimming pool which is big but quite busy and people get up really early to get towels on the sunbeds. There is also loud music playing here constantly. But through some more gardens theres the beach and another pool. It is salt water so stings when you get it in your eyes but isnt that much of a problem, although this pool is much quieter.
The beach is man made so basically sand on concrete and there are steps leading down the the sea but this isnt a problem. The sea is very shallow for a while but there is a walkway marked out which eventually takes you to the deep bit. But the beach is very nice and quiet with loads of sun beds, it is also much cooler due to the sea breeze which is better than the pool areas which can get too hot.
The food i thought was one of the only negatives of the resort. It was the same every day, breakfast lunch and dinner, with not much variety. And i heard a few people got upset stomachs. I dont think i could of delt with another week of the food!! You also get a free meal at the italian and fish restarant, but again its nothing special.
The rooms are spacious with very big double beds, i dont think the bathrooms are unfinished either! The rooms and hotel is always very clean and gardens are well taken care of.
The all inclusive menu is okay, you get most things free. The drinks come in very small plastic glasses from the outside bars which i dont think was a problem as it is only for the peoples safety but i know some people were complaining.
At the festival there are very few english people, there were a lot of germans, polish, switzerland and french. This meant in the evening entertainment they had to say things is about 5 different languages! There was entertainment every night but all were not very good and could be a lot better. Every day people came round trying to get you to do stuff like windsurfing, snorkelling and diving trips, kite surfing, beauty treatments and were very pushy. This did get annoying but you just have to keep saying no!
I did notice was there wasnt a kids club although i think it is a thing they are thinking about doing.
One thing that made our holiday was the such passionately friendly staff who would do anything for you!. They were all so lovely, i miss some of them loads! They all say they love english people the most too and seem to put english first :)
Overall it was a really good holiday, i miss it loads and want to go back again!"
- Travel date: Mon 18th of August 2008
Young Couples Getaway
"Staying on a 7 nights, All-Inclusive basis, myself and my boyfriend, both in our early twenties, booked this holiday last minute through Thomas Cook. Aware that building work was happening around the hotel I was slightly worried but we needent have been, this was barely noticable.
First impressions of the hotel are great - very grand entrance and lobby and the recepion service is second to none. The rooms are not massive but have plenty of room and ours had a queen/king sized bed with a gorgeous view over the pool areas and the Red Sea. The bathrooms are well equipped with hairdryers but the finish does leave abit to be desired with it being a brand new hotel.
The food in the hotel is average, admittedly lots of choice (breakfast is especially good), but much of it is very eastern European (lots and lots of Germans and Russians...). But again the service is impeccable. But the pastries and bread served with every meal are gorgeous! Drinks are served in very small glasses, but they didn't mind if I took more than 2 at a time.
The pools are great, the free sunbeds are taken very early, by 8am, but there are plenty of free parasols on the beach to use. The pool's are very clean with nice deep water, feel slightly cold to begin with but you'll soon appreciate it!
The location is in the middle of nowhere to be honest, in 5 years time it will be great but at the moment there is literally nothing to do outside the hotel. The hotel has a taxi service (fairly expensive but very safe, friendly and reliable) to take you the 20 minutes into Hurghada and 15 minutes to El Gouna which is by far the nicer place, much less hassle from shopkeepers and very clean, quiet and sophisticated.
I would return to the hotel but not for a few years until the area has been developed, but no doubt by then it will be a really expensive hotel as the grounds and facilities indicate it should be. I wouldn't go All-Inclusive again as the food is not great and everything is so cheap anyway. Egypt itself is a beautiful country eith so much to do, I just wish we'd have gone for longer!!"
- Travel date: Sat 9th of August 2008
Festival is the best in Hurghada
"We have spent beautiful 10 nights in Festival Hotel, in "all incusive" with my boyfriend. The Hotel looks like a palace from the Aladdin :)
The large garden is wonderful. The service is very pleasant, and always joking :).
The rooms are large, and always clean. There is a TV, hair dryer, large bed, air conditioner(adjustable by hand :) )
There are lots of bars in the hotel & near the pools. You can drink local coctails (so good), beer, wine, coffee, Pepsi products, but never eat ice!!! You can easely have diarrhoea by ice!
You can eat everything in the restaurant. There is large variety of foods, you can always find something to eat, there are 4-5 main food, but if you don't like anything of them, there is a cook who makes for you italian pasta as you wish(you can choose the components) in dinner time. During breakfast, there is also a cook who makes for you omlett as you wish... There is a snack bar on the beach, open between lunch and dinner. The desserts are fantastic!
The beach is also wonderful. Large and clean, you can always find sunbeds and parasols (afternoon also). There are showers also. The beach basicly sandy but I suggest a kind of shoes to the water, beacause of the lots of broken shells (but that is featured for all hughada). In the sea, after ~100 meters there is long coral reef parallel with the beach, which is incredible. So you can snorkel here. For children there is a large area in the sea (deep: max 50 cm in front of reef, after the reef it will be deeper fast). So the sea is fantastic also!
There are lots of programs in the hotel for children and adults also!
That was the best holiday in my life! I can suggest this hotel for everybody!!!"
- Travel date: Wed 6th of August 2008
beautiful hotel....but in a poor area
"The hotel itself is lovely really nice. Looks really posh all marbel floors friendly proffessional staff. The rooms are spacious but the bathrooms havn't been finished well and let the rooms down but i didn't mind. Were cleaned daily.
The hotel is between el gouna and hurghada. On the drive from the airport it looks like a building site as it does outside the hotel. They are building 2 hotels across the road and one next door nearly finished. Its an eye sore, the workers have built make shift huts across the road where there living. But all of Egypt is like this, the parts I saw anyway.
Theres nothing within walking distance. We got a taxi into new hurghada one afternoon but it was dead, got hassled like anything and all the shops sell the same stuff. apparently it comes alive at night but some people we spoke with said they drove past at night and it didn't look very busy. We got a taxi straight home.
there are 3 parts to Hurghada, the new (south) described above, Sekalla where the big hotels are. We drove through on our way to the dessert and im glad we only drove through and didn't get out. We only stopped for 10 min and were approached several times by beggers and sellers, its very 3rd world not what I was expecting at all. And you have the old part where the locals live and work, we didn't go there.
We preferred El Gouner. the shops are not allowed to hassel you to go in. Its beautiful. 2 parts, down town where theres ahops bars resturants and the lagoons. And the marina. There is alot of money here some beautiful yachts and loads of bars and resturants around the marina. But it feels safe at night and day, its puropse built and feeld more like a holiday resort, town. have street festival on a friday and monday.
The hotel has 24hr taxi service, not that cheap though. 2 way trip to elgouna Â£12.00 and you can sms him to pick u up if u don't know what time your coming back very reliable. About the same price to hurghada depending on which part your going to.
The hotel has 3 pools all very nice. the main pool is quite busy loud music. people were out at 6am puttin towels out, and we never got a bed around any of the pools. We preferred the beach as was alot cooler with a lovely sea breeze. there were still alot of beds free at the top of the beach.
the beach is man made, and has steps down to the water. its very shallow for a long time. as there is some windsurfin etc they have set out a walk way out to the swimming part. the sea is beautiful and it dodn't really bother me having steps down. There is work going on at the end of the beach, there building a jetty sometimes noisy but didn't bother us too much.
the entertainement was poor. there is an animation team who put on shows most nights but to be honest wern't good. Very unrehersed, good for entertaining small children. I don't mean to winge im just being honest, I expecting proper shows to be put on every night in a 5 star hotel. There was e danger night once that was the only good show. Apart from that we went to bed early.
the food was ok. I've never been all inclusive before so don't know how it compares. Breakfast - danishes, omletes they made up for you, pancakes, toast, jam salad etc all beautifully presented. Lunch - never went, Dinner- ok. sometimes was a barbaque with beef steaks, vedge, salads, beef chicken dishes. Not catered for the english really and not to my taste. I mainly ate potatoes and vedge.
One annoying thing, they would give u drinks in very small glasses at the beach, i mean tiny glasses of lemonade. Depemding on the barman sometimes would give you in a big glass...say big is still small. Beer served in half pint glasses or smaller and always half full of froff.
there is an italian resturant you get a free meal at but we didn't go as was a set menu and we didn't fancey it. internet room but only one of the computers you could get online and it kept booting me off.
We wouldn't go again, I would prefer to stay somewhere where there is more going on. But we had a good holiday."
- Travel date: Fri 1st of August 2008
A really enjoyable holiday
"My Husband and I spent the last week of June & first week of july at the festival le jardin resort. Yes its true that if you look close it was obviously finished in a hurry, but this by no means spoils your holiday. The rooms are spacious, with satalite tv. The food is pretty good, maybe could have been more variety. The staff were all great, the only staff we found could have had more customer service training were the reception staff, but the waiters we found were all extremely friendly, and would do anything for you. The animation team were also extremely friendly, they made you feel at home and did their upmost to make sure your stay at the hotel was as enjoyable as possiable. We both had a fantastic stay at the festival le jardin and hope to be returning next year."
- Travel date: Wed 23rd of July 2008
First Experience of Egypt
"Having never been to Egypt before this holiday hasn't given us the best impressions of how Egypt is. The hotel was vey new and it appeared they rushed to get the hotel completed before the main summer season. The paint work and tiling leaved alot to be desired.
The facilities i.e. swimminng pools had work which was still being completed throughout our stay. It could have been a really nice hotel if they had just taken time to finish things off.
The food although very repetatvive was ok but nothing to shout home about. We went all inclusive but you found that things such as ice-cream and fresh orange juice were additional costs over and above.
Although we found the majoirty of staff to be friendly you could tell that the hotel was new as staff hadn't experineced customer service work or worked in a hotel environment before as at times it looked like choas in the resturant. Having to request numerous times for drinks or when returning to your table from the buffet it would have been relayed and someone else sat there
The facilities for drinks etc were lacking and it would take a long time to get served at the bars what ever tiime of day.
Overall the hotel has a long learning curve before it gets anywhere near its suggested 4 start rating.
For advice - UK medication for upset stomach etc will not work on the bacteria, advice would be to go to local pharmacy to get medical help which are very good."
- Travel date: Sun 20th of July 2008
"My partner and I have just returned from Festival le jardin. Overall our stay was very pleasent. The hotel had been open for around 6 weeks when we arrived.
Rooms: cleaned daily, nice decor however you could tell the hotel was finished in a rush as paint work etc.. was poorly done.
Food: This was my 3rd trip to Egypt and i must say this hotel was the worst of the 3 for food, myself and others did end up with a funny tummy.... I am also a vegie so food was very limited: pasta , bread, rice and salad were what i ended up living on. (This may improve with time as it is a new hotel) There are 2 other resturants in the hotel,(you get one free visit per stay) one italian and one fish. The Italian had a set menu which was mainly meat, so again I could not eat there. Another dissapointment was you have to pay for ice cream even though we went all inclusive.
Pools: There are currently 3 pools and more being built as the hotel is not yet fully completed. The main pool is very noisy, music is very loud almost all day which I wasn't keen on, however there is a pool on the beach which is much nicer, and quiet.
Overall the hotel was good, it is new and it does show but it should improve with time, the staff are very pleasant and are always happy to help. This hotel is suitable for all ages, the main pool for young / couples / familys. If you prefer your holiday to be relaxing then i would recommend the pool on the beach or the beach itself as they are far quieter. The entertainment is poor but if you do want evening entertainment then there is always hurghada town a short taxi drive away. (I would recommend before you go outside of the hotel that you ask the rep about the area you are wanting to visit)
If you happen to get a funny tummy there is a pharmacy down the road from the hotel, the product needed should cost no more than Â£3.00 / 30 egyptian , they may try to charge Â£9.00 / Â£10.00 , do not pay it."
- Travel date: Sun 6th of July 2008
festival le jardin
"will be going back again great hottel lovely rooms clean every day bars good lots to do diving cheap its a must trips to luxor or pyramids cheap red sea lovely staff very helpful no problems with food or drink taxi town centre for mcdonalds kfc and cheap shopping great fun watching the russians in action will be back"
- Travel date: Wed 25th of July 2012