Hawaii Le Jardin Aqua Park Resort
23 Traveller reviews from Holiday Watchdog
Terrible hotel. Go elsewhere.
"Run down, damaged rooms and amenities. Tired and dirty. Very moldy bathrooms. No wifi in rooms. Terrible food. Alcohol like paint stripper. Management are disgraceful. Our door lock stopped working and was replaced, on the last day the manager told us we had to pay for damaging it (we didn't) and we would not be able to leave until we paid. Our bags were locked in a side room and we could not get them unless we paid. We witnessed an elderly man being physically detained (tug of war with his bag and hotel staff) because a loose sink fell and damaged a mirror in his room and he refused to be extorted. Do not go to this hotel."
- Travel date: Sat 1st of December 2018
"All my family came down sick after 2 days .... vomiting and diarreah
even myself.... the little kebab things they make had raw meat inside
and we think this is one the reasons we all got sick ...
we opened them and seen this after eating them ... we told the staff in the restaurant and all they could do was say omg and blame each other and laugh about it .....
food is very poor there ...
we went all al inclusive .... and regret it .. things such as fresh orange juice you had to pay for ,,,, there fav word is EXTRA CHARGE
i wanted to get food for the baby she is 2 and they tried to stop me from taking food to her room ... made me go to reception to get a letter
all my family now are on antibiotics since coming back on the 8th of october 2018,,,, and are really still sick ,,,,
AVOID THIS PLACE IF YOU CAN
DISGUSTED WORSE ALL INC HOLIDAY I HAVE EVER BEEN ON"
- Travel date: Mon 1st of October 2018
festival le jardin
"will be going back again great hottel lovely rooms clean every day bars good lots to do diving cheap its a must trips to luxor or pyramids cheap red sea lovely staff very helpful no problems with food or drink taxi town centre for mcdonalds kfc and cheap shopping great fun watching the russians in action will be back"
- Travel date: Wed 25th of July 2012
excellent alround holiday.
"I have been to the sunrise le jardin 4 times this year and each time is better, the welcome at reception, the staff and varioty of food which is very well presented in the restaurant excellent waiter service in the lobby bar,ignore the russians!!even the staff who look after the lovely gardens if you say hello they will speak to you, the towel and pool staff are so pleasent, the happy beachbar staff and all at the beach and all staff in festival riviera, and the chearful cleaners that kept my room nice for me,wishing you all at both hotels a HAPPY NEWYEAR and look forward to my next holiday."
- Travel date: Thu 29th of December 2011
"We went to this hotel as a last minute booking, 3 wks before we travelled, i was a bit apprehensive as it was the 1st time i had taken my 1 year old daughter, and i can say we wasn't disappointed there was 6 of us in the group and it catered for us all, the staff were brilliant especially with my daughter making her baby (non alcoholic) cocktails, the only downside is the russians they push in and are very rude, the only way is to be rude back and then they stop it. the beach is not far away from the pool area couple of minutes walk which is easily accessible apart from few steps to the sea, the reception staff were brill, but the shops in the hotel are quite expensive we ended up payin Â£32.00 english pounds for a lilo a boat and a pair of goggles and a ball as there was no more shops near by that sold them. but all in all brill holiday and brill people. Becky, Derby"
- Travel date: Tue 25th of January 2011
absolutely fantastic holiday
"hotel accommodation meals and staff all very very good> staff could not do enough for you> Meals a little repetative but quite substantial. No hassle. Thomas Cook Rep (Lynne) was really helpful and available quite frequently. Did not venture out of complex very much, but absolutely no problems when we did.
Would recommend to both families and singles."
- Travel date: Tue 9th of February 2010
"We stayed here in july for two weeks. Had amazing time, the staff could not do enough for you. Yes the russians can be ignorant and rude but they soon get message if you spell it out for them. I wouldnt hesitate to tell anyone to go to this hotel, cleaning is done daily, the pools are fab,the grounds gorgeous, the entertainment is in english all the music is in english and the animation team do a great job. THe only two comments i have are the disco is great if your fifteen to twenty and, as you come to the end of the two weeks the food does become bland. Talking of food make sure you u fined the oriental rest as they serve chips in the day and we didnt fined out about it until day 8
- Travel date: Wed 5th of August 2009
Think twice before going
"We have just come back from the Festival le Jardin and would not advise any Brits to go there. The hotel is full of Russians who are rude and arrogant. They push in front of you in the queue and pile their plates up with everything on offer. It is like a stampede in the dining room and the themed nights serve up the same food as usual. There is very little variety at meal times ie rice, chicken and beef for every meal. The alcoholic drinks are cheap and nasty that is when you can get one as they were always running out of glasses. The waiter service was non existent except for one waiter near the end of the holiday who did bring us drinks to the table. Sun beds were all taken before 6am and with the sister hotel's guests using them as well there were never enough of them. There was very little shade provided on the terraces which you needed in 48 degree heat. The hotel is in the middle of nowhere and you need to spend a lot on taxis to get to Hurghada or El Gouna. I have been to Egypt many times but I will stick to Luxor in future as the hotels and service are far superior to those at the Red Sea.
MB North Wales"
- Travel date: Sun 12th of July 2009
Great holiday, great value
"Just returned from 2 weeks at Festival Le Jardin. Had a brilliant time. Everywhere so clean, staff very friendly and helpful and the chefs......what can I say - they gave us a holiday to remember with all the special meals. The main restaurant always had something for everyone. There was no need to go hungry. The bread and cheeses, omlettes made to order, special meats each evening and lunchtime as well as the general cusisine. Lots of salads and the cakes were mmmm..... On the downside the corridors and bathrooms were very poorly finished butkept really clean. The staff did our bedroom specially decorated with flowers and "origami" towels twice during our stay. The wine - white, red and rose were delicious. The staff in the restaurants rushed to find us seats and provide tea, coffee or wine. We had an absolutely splendid time. Take your own plug if you like a bath and also shampoo as they only supply a liquid in a fixed dispenser. Never got bitten once due to the rigourous spraying at dawn and dusk so it was a pleasure to walk in the gardens or on the beach at any time, even evening. Will definitely return. The rep was really helpful and had a goody box of left over toiletries to take/replace on arrival/departure. Saved taking them home with the extra weight and good if you forgot to take on holiday.
El Guana, a town 20 minutes away by taxi worth a visit. Lots to look at, buy and restuarants to eat/drink. The Aquarium worth a visit. Very reasonably prices. Thanks to all the staff, especially the Chefs for a wonderful time. We will be back"
- Travel date: Thu 26th of March 2009
festival le jardin
"I've just returned from a weeks holiday in the Festival le Jardin , was so glad it was only for a week .
Hotel is under a year old and has been built in a rush ,God only knows what it will be like in 10yrs time.The actual lay out of the hotel is lovely and right on the very clean beach.
Music around the pool was very load hence spent the whole week on the beach which was no hardship.
Entertainment it doesn't exist,plus there is literary nothing outside the hotel no shops to mooch around just a massive building site ,maybe in a couple of years time it will be worth going back to that area.
Food in the hotel was very repetitive and sometimes very bland ,luckly there was plenty of fresh bread and butter which i would end up with.
We had one of the worse flights with Thomas Cook ,the plane was ancient and some of the seats were broken.
I hope my exsperience will help somebody decide on weather to book into this hotel.
Regards Maria ST Helens Merseyside."
- Travel date: Sat 14th of March 2009
Festival Le Jardin Hurghada
"Can only agree with the previous review on your site. Hotel is certainly inthe middle of nowhere. It could have tremendous possibilities but with the number of Eastern European visitors the British are outnumbered. I would say 95% are Eastern European. The Dining Room is huge and very noisy. Evening meal became a scrum - the behaviour of the Eastern European guests in the dining area had to be seen to be believed. I am still in shock at their behaviour and manners. The rooms are very basic, with very small wardrobes - as is the bathroom - no English Channels on the TV. No plug in bath or sink which made life tricky. Only liquid soap provided in a dispenser in the bathroom. Very loud music played during the day at the pool bar and into the evening as well which echoed around. I also suffered badly with sickness etc and I have never been ill anywhere else I have been in Egypt on previous occasions. It can only have been the food/drink. Drinks are indeed very small and a diet coke can vary in taste from one bar to the next! Red/white wine seemed to be ok as was the beer. No lift to the Ground Floor yet - there was a button on the lift but you were not able to go to the bottom level. As I had an elderly aunt with me it meant she had to climb up and down stairs to get to the pool level. Lifts did not work much of the time as well. The All-Inclusive option necessited the wearing of a wristband which did seem rather unnecessary as the whole place was All Inclusive. Mamma Mia the Italian restaurant is offered one night to guests and you need to book - and you are restricted to a choice of 3 set menus. I'm afraid it was dreadful and this was echoed by other people we spoke to. There is a 'sister' hotel next door to the Festival and you can visit their outdoor bars etc and the guests there can come to the Le Jardin. Many sunbeds taken up by these from the enxt door hotel as their hotel did not seem to be finished. For a Hotel that has only been open for 8 months or so, it was looking a little worn in places!
The rep from Thomas Cook was very good. We travelled to the different sections of Hurghada. Sakkal is an eyesore - and I would not go back their. New Hurghada is much better - long promenade walkways, shops etc. Can of diet coke was 6 eygptian pounds (60p) and a cappucino the same, so not expensive to drink or eat out. El Gouna is definitely worth a visit. Did the Luxor visit - but hired a separate taxi as we were unable to do the day trip as our flight home clashed. I would recommend this rather than a coach. Slightly more expensive, but you have a guide and driver with you the entire day and you can do things at the pace you want.
Not sure I would go back to this hotel. They need to get their act together a bit more."
- Travel date: Wed 29th of October 2008
stayed at the jarden for 11 nights i rea...
"stayed at the jarden for 11 nights i read the reviews before i went and to be honest most of them were bang on the hotel was great the hotel staff 100% rooms clean the complex never stopped cleaning it everyday if you are staying here get ready for an eye opener the poles/russians/they dont know the words take your turn or please or thank you how the staff put up with them amazed me if you have kids the innovation team will take good care of them and there is sports everyday if you like snorkling or diving see the lads on the complex you will get a good deal the day trip on the snorkling is outstanding its not like sharm they seem more advanced but it is still a good holiday and like i said the hotel/staff we could not fault them "
- Travel date: Wed 1st of October 2008