14 Traveller reviews from Holiday Watchdog
The worst hotel experience I have ever had
"This hotel is completely falsely represented in it's website www.seasunhotel.net. I have just returned from there. Facilities described simply do not exist. Photographs of furnishings must be from a very long time ago, they do not represent the hotel at all. There are a lot of lies being told. I'm left very angry about being ripped off.
This is a one star hotel at best and even then I've stayed in better."
- Travel date: Wed 2nd of January 2013
So Relaxing, perfect setting....Hotel Generally needs some tender loving care!!
"Perfect place to relax,on beach, watch the camel train with Bedoin owners, Majestically walking along waters edge, take a ride ...?
Camels allowed their freedom at times,will graze on Hotel shrubbery or 'Slurp water from plug hole' of shower on beach, they are good natured & no problem, or relax by pool to soothing music,Visit Dahab in the Evening, shops,restaurants people try to sell but not too pushy.
Rooms are basic with empty fridge,not overly clean room.
Meals are repetitive, generally chopped chicken with skin,liver, pasta, veg, salads, continental style breakfast.You can however purchase food from alternative menuWaitersdo take away used plates etc. but do not wipe tables over for next diners, you can finish up searching for clean table.
On arrival at the Hotel, Reception gave a worrying first impression of the Hotel & need to learn lessons on greeting their Guests & giving information,making them welcome.
Having said this, we did have a lovely holiday,thank you to the friends we made, special thanks to our lovely Waiters Nour & Omar & the laughs they gave us.Alsoto Marco ' A Diamond Geezer who also provided us with a lot of laughs & worked so hard to provide us with wonderful trips, always there to see us off & welcome us back.
Thank you also toMr Mohammed,hotel owner & his Nephew.Good people who are always ready to assist."
- Travel date: Fri 26th of October 2012
"We arrived at 1.30am and were kept waiting in the Hotel lobby till 3.30am, told no rooms were available due to technical problem and the Engineers need some hours to fix it, we were sent to the Amigo's Hotel with another couple, seems 3 rooms all had this technical problem.
Lies, they were over booked and had allocated our rooms to other guests.
Amigo's Hotel is 2* and disgusting dirty place, we were transferred there by a 4X4 truck, my father-in-law aged 74yrs had to ride in the back with suitcases and his son and another young man.
The staff really do need to stop lying and just be honest with guests, tell them they have over booked, it was still happening when we were there and on the day we left to other guests, all told the same story.
On returning to our hotel the next morning we were offered a Villa which was the staff's quarters, we refused it, a two bed room with a bath room you had to go through the bed rooms to use, refused that as well, late in the afternoon we were shown 2 more rooms which were over looking the pool, they were tidy and clean so we accepted, even though we had paid for sea view rooms.
During the week at meal times, ran out of soup dishes and spoons so had to wait while waiters collected them off tables, wash them and bring them back. Ran out of cups to make coffee or tea, ran out of glasses for a cold drink.
We paid for all inclusive, ran out of beer, 7UP, white wine and Tonic.
Most of the dishes, cups and glasses had chips in them or long cracks down the glasses but nothing you could do about it as if you didn't use them you had no other option.
Bridgette the Area Manager was brought in on our 3 day, she straight away started getting the staff to clean the Hotel, washing the dinning room floor, lobby area, having the leak above the reception toilet door repaired.
It will take her some time to get the Hotel up to standard and she is determined to do it.
Most of the staff are a lovely lot and try to make your stay a good one but they can only work with what they have got.
As there was a problem with the flies all over the food she had the door locked leading to outside and the main entrance door closed, this did reduce the flies a bit. Most of the food had no covering so flies did get on it.
Our room was cleaned every day and done perfect, the towels were clean, ok not brand new ones, but none had holes or were stained, just faded in colour so not as bad as I had read here.
There were plenty of sun beds round the pool, the beach beds were not broken and again the towels were clean, some faded and some new ones, so again not as bad as I read here.
After reading about the food here, I'm a fussy eater so thought I'd have problems, but I was able to eat breakfast, lunch and dinner. Ok it was near enough the same thing every day, but being in Egypt I didn't expect a menu like you would get in other Countries.
I don't live in England but in Cyprus so was able to go with an open mind.
In time it could be a lovely hotel, the owner a Canadian really needs to part with some money and invest in new cutlery, dishes, glasses and update the dinning room food area.
If you go with an open mind, not expecting more than average food, chicken, beef and liver option for main meals every day, a very quiet resort with mainly disco for entertainment in the evenings, sun bathing or snorkeling which has some lovely fish to see right on your door step. Then you will not be disappointed.
- Travel date: Tue 16th of November 2010
Sea Sun improving
"Arrived home on 18th after spending 2 weeks at Sea Sun, on arrival there were problems due to there being no management in the hotel and the staff that were left were having to deal with everything with little support. There was not the 3 restaurants or upstairs bar as we were informed on booking the holiday and the poolside and beach bars were only open on rare occasions. The staff at the hotel were very friendly and helpful always smiling even though they were kept very busy and worked very long hours. The bar staff had little experience but dealt with things the best they could, other staff were always there to help with any problems we had,the staff included Ahmed Ali, Omar, Mohammed and Mustafa to name but a few. Mustafa was especially helpful and even took the time to escort us to Dahab town and show us the sights, this he did in his own time.
The cleaner allocated to our room(417)was always very cheerful and had a lovely beaming smile, on several occasions he made amazing figures out of towels which he left on the bed.
During the second week of our stay the owner arrived to discuss the problems at the hotel, he spoke to many of the guests tsking on board their concerns. Within 24 hours the owner brought extra people in to the hotel to scrub,clean,polish and paint,he also arranged an evening beach barbecue which we really enjoyed.
We really enjoyed our stay in Dahab and saw some wonderful sights in Egypt, we will definately return.
A big thankyou to all staff who did their best to ensure we had a good holiday under difficult circumstances, well done to you all. Good luck for the future things have already started to improve keep up the good work."
- Travel date: Thu 23rd of September 2010
Faulty Towers- 2 star
"Very angry this hotel is a four star rated; we are basic travellers but this hotel was apalling, shower never worked, its miles out from dahab in middle of nowhere, charge Â£1.50 english for a tea, the shuttle on saturday night took us into town an hour late as there were more than seven guests that wished to go into town, they only provide two transfers a day, at 2.30pm and 8.30pm if you can get onto one; they charge for a beer what you can eat out in dahab for a dinner!! Our valuables were kept in an unlocked cupboard behind reception and not in safe as we were told, staff are nice but useless; food was disgusting considering the amazing cheap dinners in dahab, same everynight and no fruit most the time. We are so so disapointed as we are not fussy travellers, we woul rwcommend you stay in town in a hotel. If you want to get drunk on cheap fake alcohol all inc and you dont want to leave the complex it might be ok but it is at most a two star. Much better and cheaper places in Dahab which is gorgeous."
- Travel date: Wed 5th of May 2010
Was awful but could have easily been amazing - big disappointment
"Lovely location - great reef, convenient for divers and snorkellers with jetty access. Easy to get into Dahab town.
Hotel staggeringly poor and wrongly described as 4*, if it was finished and fully staffed it might be but it certainly isn't! 1 restaurant and 2 bars (if you're lucky) instead of the described 3 restaurants and 4 bars. Not sure if other amenities like Wi Fi were available.Food was cold and ran out well before end of service and basic items often didn't even appear (butter, fruit and yoghurt at breakfast etc). I had no breakfast on leaving day with no effort made by staff to try and get me something.
Staff - some staff were very helpful and hardworking, the majority, unfortunately, weren't which made for a difficult time - the water was off constantly, from 11 am until 5.30 pm one day with no explanation, apology or offer of assistance. No water means no flushing toilet - pretty gross and horrific for anyone with kids.
Health & Safety - non-existent. No poolrules, no depth markings or life buoys poolside, pool cleaning and filtration looked insufficient to me and could be responsible for bad stomachs, no jetty info or lifeguards, no reef safety info. Beach is covered in rubble and rubbish including broken glass, certainly not OK for kids. Garden is sprayed with treated sewage all through the day around the pool area and restaurant making both unpleasant to use - only stopped when a guest twisted the hose after repeated requests were ignored.
Rooms - shabby but one cleaner we had was excellent and did his best with a difficult job. Our room (the third!) was OK but had an awful sewage smell and was full of mosquitoes and already had numerous blood splats on the walls when we got there, much added to during our stay. The last straw was when a very large bug appeared in the bathroom. This got in through the improperly fitted toilet; the vent space had a sewer access standing open and was responsible for the smell and mosquitoes. All reported to hotel management and we were moved to a suite but only when we insisted. Nothing was done to the open drain.
I could go on and on, the biggest shame is that the Sea Sun could be a lovely small hotel in a great location, what you get is a frustrating let down. The only time we had reasonable service was when the Canadian part owner was staying. If the owners want guests to keep coming they need to make sure their staff actually provide service at all times or give the owners itinerery!!"
- Travel date: Sun 11th of April 2010
Dissapointing,, be sure to beware of last paragraph ive written
"firstly to say,i traveled with girlfriend ,and my 2 friends, with Russian tour company PEGAS ,from Ukraine
the hotel is beachfront ,and does require reef shoes to get out to the coral and fish, once out their it is amazing coral and fish ,as good as ive seen elsewhere in the world.and the water a good temperature.
Staff where okay, poorly trained and lacked quality management, seems the management used to sit in more of the seats in the lounge than the guests.
the food for all inclusive was tasty and varied, if a bit cold. typical of Egypt or Turkey 3* , i didnt lose weight ,:). could do with better hot coffee/tea facilites .
for a new hotel, yes other comments are correct, it is unbelivable poor workmanship ,it looks old, But the staff do keep rooms clean. sadly the sewage smell i think comes from maybe the hotel using the sewer water for watering the grass, not sure, but it sure does smell bad, and makes you nervous to walk on grass, i was scared maybe you could get hepititus .
the pool area was great to use,
I would have been happy to consider to stay again, except for the following event ...
well we booked for a day trip to Israel, at the hotel via PEGUS tour company..
To leave hotel at midnight ,and arrive back following midnight. 24 hours
well after early evening sleep ,when we came to reception at midnight to leave for our excursion, their where guest who had arrived whom they did not have rooms ready for ,(weather they arrived early or where overbooked ,who knows) well the guests where angry,
as we went to leave, the reception asked for our keys, we asked why they wanted our keys, as we where concerened that if we handed our keys back they would possibly use our rooms.
The reception assured us that would not happen,and they wanted our keys for security.
Well you guessed it, when we arrived back the following evening at mid night , all our gear was mixed up from having been removed to accomodate other people.
( i considered this hightly unacceptable for a hotel to do this, an invasion of our property ,and we had fully paid for the rooms for full period. ( I considered they did this thinking we where amenible Ukrainian tourists and would not complain )
We complained bitterly upon discovery ,and they denied it . we where tired and went to sleep, the next day we complained again, i asked to see the manager personnaly , and told them it is not acceptable to do this, The manager had many excusses, ( the reception manager was fired ,etc etc,)
I asked, he ,needed to decide what compensation he was offering us, he could see i was serious, i said our money back, or a dinner in the town, in the end he offered us a upgrade for last 2 nights to a suite with jaccuzi, Okay we thought this acdeptable ,, and would have been if the jaccuzi worked, ??? hate to have paid for a suite with a jacuzzi that didnt work.
well all in all , it could have been an okay stay , but was ruined by the dishonesty of the hotel management . it could have been tradgedy if we had lost any valuables,, ( we did think things where missing, as it took us the 2 days to locate the items that had been moved at night, put in different places, when they put our stuff back in the room to look as if it had not been used by others.
also , gues what, at our departure the so indicated fired reception staff where on duty to check us out ,?????
so sadly for a wonderful coral beach and lovely fish, and reasonable food,the holiday was destroyed by the hotel dishonesty ."
- Travel date: Thu 8th of April 2010
They couldn't do enough!
"The staff at this hotel can not do enough to please you. They are hapy and go out of their way to make anything you want happen. The owners were both staying at the hotel while we were there and they were fantastic as well.
There are a few negative points but the way it was dealt with was fantastic.
We arrived at 11.15pm - the all inclusive had finished at 11 so we attempted to buy a drink, but they didn't have what we wanted so we went without. They promised to get us our preferred drink for the next day and they did and didn't run out for the rest of the week. There were 3 of us and the room we were given was not really big enough, we had a chat with one of the co-owners the next morning (who is Canadian) and he arranged for us to be moved to one of the newly finished villas - which was absolutely lovely, on the beach front and had a fantiastic view of Saudi Arabia..
The food was completely to a couple of our liking but one of us didn't eat much all week. The only downfall I think of the food was that I would of preferred it a little bit hotter and the salad kept in a chilled unit.
There were quite a few other brits there who were all friendly and got on well, there were also a lot of people that were on solo holidays, it's the kind of place that you could go and feel fine on your own.
A bit of a downfall was that the water kept running out. They have tanks that are filled up twice a day, and they kept running dry. It got a little bit annoying but we overcame with bottled water.
The hotel is in Dahab and nowhere near Sharm el Sheik, it is an hour long taxi ride away. So if you want to be near the action then don't go here. If you want a lovely relaxing holiday with fantastic views and friendly staff and guests then choose this hotel. But just don't expect too much and then you wont be dissapointed!
It was great value for money and I would go back and I would recommend it to my friends!"
- Travel date: Fri 26th of March 2010
It was very good vacations
"The service in a hotel is very good. Everybody is friendly and helpfull. The food in the restaurant is deliscious. Housekeepers cleaning the rooms every day. Condition works, tv also. Great view from the balcon. Nice and quiet place for the family vacations. For swimming in the ocean you have to go to the bridge near another hotel, but it's not a problem. It's 5 minutes. The New Year party in a hotel was great! And they have a free bus to Dahab 2 times a day. Very comfortable."
- Travel date: Fri 15th of January 2010
Magic Hotel, great service, good value!
"Clean room with beautiful gardens. The staff were friendly and nothing was too much trouble. A free shuttle bus service to Dahab city twice a day. Food was buffet style and catered to all tastes. A quiet and peaceful stay. The beach is at the door stepand Bedouin camel trains frequently pass by. I would recommend it to all our friends."
- Travel date: Sat 21st of November 2009
Staff tries, but this is a sinking ship!
"Worth about 25 USD a day tops!
If you have been to Egypt or Eastern Europe before you know that itâs normal when a Non big brand Hotel says x number of stars, deduct 2 and you have an idea of what to really expect.
So I knew I was going to a 2 star hotel before I arrived, what I did not know was;
-Huge problems with plumbing, smell of sewage and poor water pressure.
-Bland food, no fruits
-Unreliable and slow Internet access and only in lobby
On the plus side:
-The staff was really good, they seemed to try to help, and we changed rooms 3 times and finally got one without sewage smell or mosquitoes.
-There is a shuttle to town go 2pm, return 5pm and go 20:30, 23:30 return
Bottom-line, this hotel is only 11 months old and is already falling apart, the men that build this clearly knew nothing about the hotel industry and were just trying to build as cheap as possible, and sadly it shows. From what I understand he planned to sell packages to the German market, they quickly dropped the hotel and now sell his hotel mainly to the low budget Russian market.
Final words, if you get a package were if works out to 20-25 bucks a day for this hotel itâs a good deal, but for even 40-50 a day you can have much nicer places in Dahab."
- Travel date: Fri 13th of November 2009
Don't believe the review that hotel is good
"I have stayed at the hotel in November 2008. It was only a couple of months since it has opened. Even then it looked as if it's not new at all. Toilet's equipment has been rusty in some places. Cheap chineese water taps. Also there were damn lot of flies - they were everywhere: in the room, at the reception, on the territory.
I won't describe all disadvantages of the place as it has been done by previous reviewer, but for me main disadvantage was that even though the sea is extremely amazing and beautiful at that place and the beach was also fine, and there was a cute staff-boy Akhmed who worked on the beach :) it was impossible to enter the sea from the territory of the hotel as there are a lot of corals and it's dangerous trying to enter the water without a pontoon and everybody had to go about 5-8 minutes to the next hotel's beach to be able to enter the sea from their pontoon.
In general, staff was pretty nice but not enough qualified.
The area around hotel is mostly in construction so there was no really great view of the territory. Nop clubs, no shops near. Just the hotel in the desert :) The only thing worth seeing there is the sea which really is wonderful! And the hotel is not a 4-star at all!!!"
- Travel date: Fri 16th of October 2009