Britains' newest superliner offers the opportunity for every indulgence! Incorporating all the latest innovations, child-free Arcadia provides an inspirational cruising experience for today's passenger. Her spacious and modern public rooms and decks offer a wealth of opportunities for relaxation and leisure. The array of eclectic dining options and an impressive three-tier theatre make Arcadia a truly forward looking superliner.
- Cabins 1050
- Crew 866
- Passengers 2094
- Decks 11
- Launch Year 2005
- Registry Bermuda
"Oh dear, the poor old ship is struggling Not the lovely staff who were wonderful with regards to service, entertainment, and friendliness. No . Sadly the infrastructure of the ship -most notably major plumbing problems with sanitation issues - clouded an enjoyable holiday. A constant smell of sewage, constant out of order with public constant leaks around the ship stained carpets are all symptomatic of poor customer service. P&O need to overhaul ship as a matter of public safety as soon as possible."
- Travel date: Mon 19th of December 2016
Iberia cruise Nov 2016
"I have just returned from this cruise as a solo traveler and think people writing these reviews must be talking about a different ship!!
ARRIVAL and embarking was fast, painless and friendly.
ROOM: Inside larger room (A43) which was bigger than some hotel rooms (table, chair, sofa, 3 wardrobes,the dressing table, good size tv, king size bed - which I wished could fit in my case - comfy pillows, large fluffy towels). I decided that my "balcony" would be from the decks which got me out of the room.
CABIN STEWARD - nothing was too much trouble, friendly and helpful.
DINING: chose club dining, largest table (8). Never a que. The food was excellent. Waiters fast, polite, sense of humor. Lovely to see the same people on the table, share the day's events and learn about each other over the twelve days.
Buffet breakfast and lunch - never had to que (?? At least six serving stations). Lots of choice of hot lunches or varied salads, and full English breakfast and continental. Amazing staff, tables kept clean.
Yes if you were looking to sit on your own it might be hard to find a table BUT you gain much more if you brave it and sit with others - I met so many people who loved to chat - people are friendly if you give them a chance!
STAFF - they were ALL so helpful, friendly, courteous and nothing was too much trouble.
Only on two days was there an unpleasant smell on lower decks for a couple of hours - it wasn't the end of the world!! I've smelled worse in supermarkets loos! The maintenance crew was also excellent.
It was an adult only cruise. At 56 I was one of the youngest but I expected that. There was a wealth of experience and stories shared over a meal or a coffee - I loved it!
EXCURSIONS - probably best to book before boarding as everybody else seemed to so a lot of popular trips were full.
Make sure you are aware of walking/standing times if you have problems.
Gibraltar secrets of the rock tour - amazing BUT more than 45 mins walking. Some serious up and down gradients and stairs in the caves.
DISEMBARKING: early yes, but as ship heading off to the Caribbean at 5:30 not unexpected. Very organized (would have been even easier if some passengers listened to instructions and waited .. !! Was like being back in nursery school!!)
I must have been on a different ship/cruise to the moaners because I wish I could have stayed onboard for the Caribbean cruise leaving later
Oh! No signd of cabin cough and the Bay of Biscay apparently behaved itself.
Hope this review helps some of you decide to try Arcadia"
- Travel date: Sat 26th of November 2016
Cabins E140 & E141
"Has anyone stayed in either of these two cabins in the last month. I have deliberately not prompted replies as I just want spontaneous remarks."
- Travel date: Sat 30th of January 2016
Never any problems
"We have sailed on Arcadia on numerous occasions and have always had a good time.
All this talk about Arcadia cough, Canberra had it and I don't seem to remember many passengers complaining about it (talked about it yes).
We are on Arcadia in May 2016 with our in laws on their first cruise and they are really looking forward to it.
I just hope they don't read all these negative reports about the ship.
All ships can have problems (I have been cruising since 1975, with very few problems total of)
Your fellow passengers can make it a nightmare for you but what can you do about that?.
In all we a great time. We were on Britannia in Sept 2015 and there were problems on there but we didn't go on about it.
- Travel date: Sun 24th of January 2016
Arcadia Caribbean cruise Dec 15 to Jan 16
"Oh dear. This was to be my sisters dream cruise, be careful what you wish for!
First meal on leaving port was in the Meridian, service was not the best and three of us (party of 4) had to leave most of the food.
Within days the toilets kept blocking, not just ours, so service people were in and out all the time trying to fix the problems! Next came gale to hurricane force winds ( not anyone's fault) that went on for days. Many people were sea sick so problem toilets again! The pools, Jacuzzi and the deck were all closed down so my hope of swimming etc came to bought. Not being a quiz, bar, or card fan I exercised by walking the corridors, then back to our 'bat cave', (we had no windows in our cabin,) to watch the news or worse. When a few of us were able we did go to the Delivered restaurant, this is like a slightly upmarket canteen where you queue for your various requirements. The food on offer is quite repetitive and lacks much in the way of fresh vegetables. On 'themed' days anyone wanting other than Indian or whatever was on offer often ended up with salad and a pudding. Oh yes, it's often hard to find a table to sit at!
On the bright side. The puddings and the afternoon teas were actually very good! You can also eat all day at various venues from the crack of dawn and throughout the night if you feel the need.
The crew, all Indian and Philippine, were delightful and always tried to please.
Back to the grumbles. Going on shore is not always much fun. First you have to get to the right place to disembark ( not much info given on that) when you finally get there there is a queue to get off, a route march to the school buses then another queue to get on. For most of our excursions we had very little time to actually see anything and loo stops were very rushed. Having said that, we did really enjoy 4 out of the seven we went on.
After our excursions it was down hill all the way. No chance of getting a pool side seat let alone lounger, the early birds were again lined up on them like beached whales until the sun went down and they needed to eat again.
I could go on and on but you will probably have the idea by now. Oh yes 'the cough' raged on the ship from day two until we disembarked. That, in itself, was interesting as we came back to a different dock and none of my gadgets would work at the terminal, evidently you have to have G4! Also wi-if on board is very hard to get, the only time I could message home was from the islands if I got lucky!!"
- Travel date: Mon 18th of January 2016
"We have just returned from a 24 day Caribbean cruise which we thoroughly enjoyed. Initially the cruise was like a mill pond going through the Bay of Biscay, but we did pick up 50 mph winds on the way back. After our cruise to the Baltic in May, we thought both the staff and food had, if anything, improved even more. We met some delightful people and enjoyed all the on board activities. Some of the evening entertainment we felt was a bit jaded, but overall we enjoyed The Headliners the most - their take on "Queen" was magnificent!
Well done Arcadia - although the evening parties got a but much, particularly as they were directly overhead!
- Travel date: Thu 24th of December 2015
"We have been on Arcadia twice December 2014 canaries and December 2015 Caribbean. Whilst most was fine both years I have developed a bad cough.could I have been unlucky or is this part of cruising. Both times was fit before embarking.My wife also suffered but not to same extent. The one thing that is really annoying they persist with varnishing rails and seats in areas still open. The varnish has a high rate of fumes and passenger's should not be subjected to these toxic fumes plus with inferior notices taped to the deck quite often you only find it when your hand or clothing has contacted. Praise for the crew and entertainment team both first class. With 2800 people in close contacted this could be explained that the cough originates from the crew whom mainly stay with the ship and just regenerate it."
- Travel date: Wed 23rd of December 2015
Is it just me?
"I have sailed on Arcadia three times over the last three years and have always enjoyed it. I had never heard of Arcadia cough until I saw these reviews.
- Travel date: Wed 2nd of December 2015
"This was our first P&O Cruise and the last!!
Firstly, the buffet restaurant has good food and service but feels more like a works canteen with people trying to find a free table. Not relaxing at all.
We did not pre-book any excursions prior to the cruise. When we boarded the ship we saw the woman on the Excursion Desk. She said most of the excursions were full. We asked if they were putting on more slots and she said they probably would be. Two days later, we ended up only booking one excursion. Obviously we had to take some of the blame but as I had cruised with Thomsons twice, there had never been a problem with them putting extra coaches on. So I assumed that P&O would be no different. The woman on the desk was really unhelpful and unfriendly. We have since found out it is better to book a private tour online which is a lot cheaper than P&Os tours.
The other problem we encountered was that the toilets outside the Meridien restaurant on at least 4 nights out of 7 had no toilet paper at all in them. On reporting it to Reception, again not very helpful or approachable. Considering the Norovirus is rife, you would have thought toilets would have been inspected regularly!
We also experienced a problem with our toilet in the cabin and reported it 3 days before we disembarked. The day of disembarkation the bathroom was flooded at 5am and somebody came to look at it together with the cabin steward. We were 'accused' of putting foreign objects down the toilet, which we did not and then were told 'it's probably from the upper deck'. No apology. Also the cabin steward looking after our cabin (G51) was so rude, he walked away whilst I was trying to have a conversation with him. This is no way to treat paying passengers! Also, we had to leave our cabins by 8am (why so early??) but the thing that really has upset us that the cabin steward had already made up the bed and cleaned the bathroom with new toiletries and tea/coffee etc at 7.20am when we returned from breakfast. The new sheets had also been put into our room the night before for the next guests.
Entertainment was average although there was a lot to do during the day.
P&O have rung since we arrived back and said under no circumstances should cabins be made up before guests have vacated them. Other people on Cruise Critic have also complained about the same.
- Travel date: Thu 9th of July 2015
great cruise, shame about the nasty free gift
"We were on J505 to the Baltic 16th to 30th May, suite B68.
Firstly, a fantastic cruise, food great especially the Meridian which was as good as any of the concessions.The East concession was a real let down and poor value compared to other P and O ships we have been on, as a result we didn't even try Marco's. The butler was a real treat and looked after us so well. Entertainment in the evening was ok but daytime activities seem now to be limited to quizzes or sales promos.
We did have to ask three times for two very dirty chairs in our cabin to be cleaned which was disappointing as this should have been done straight away or better still, noted before we boarded. Also the mold on the tiles in the shower was hardly 5 star. This was cleaned after an 'inspection' by housekeeping and the dirty kettle was also changed.
There did seem to be a problem with the plumbing as one night the water just stopped for no reason and another night the water was off all night for 'maintenance'. this was followed the next morning by a period of rusty water from the taps. The air conditioning on the ship was hopeless, either too hot or freezing cold.
As we had a suite, we did spend a lot of time in the cabin or on our balcony, but still we found towards the end of the cruise that we were coughing badly and since coming home six days ago we are both now taking antibiotics for nasty chest infections. Since coming home I have been reading of Arcadia cough. Wish I had done before we booked. Didn't realize that it was an additional free gift from P and O which they are keeping very quiet about.
Shame, lovely ship, great crew and fantastic food, but we will not be setting foot on her again.
- Travel date: Thu 4th of June 2015
Baltic Cruise May 2015
"Having read some of the reviews I wondered if we were on the same ship! We found the food fabulous. We had Lobster Theodore night in the Meridian and it was excellent. My husband is a retired chef and he couldn't fault the food. The staff were friendly and helpful and our cabin stewardess went over and above to make our stay pleasant.
The shows we were disappointed with. The acoustics in the theater is not right. The male singers excellent but the lead female screamed.
Guest speakers were excellent with fascinating talks on faberge eggs and the Titanic to name two. The classical pianist, Robin Colville gave four superb concerts.
Unfortunately myself, my husband and mother-in-law all contracted the nirovirus and were confined to our cabins for 24 hours on 3 separate days. My mother-in-law also developed the Arcadia cough and is still ill now. She had to go to the doctor on board and her bill was Â£800! Would be interested to know whether other passengers contracted the nirovirus.
This was our sixth cruise, the first with P & O. I was a little disappointed with the overall experience, especially as we had booked the cruise to celebrate my husbands 65th birthday.
- Travel date: Tue 2nd of June 2015
"We were on Arcadia October 2014, fit and healthy until 4 days before home. Both of us started coughing so we can only have caught this virus on the ship. Lots of people had the same thing and at nearly every port someone was taken to hospital with chest infections. I have had 3 chest x-rays, antibiotics & steroids I now have severe inflammation of the lung wall and am in a lot of pain, taking 60mg of codeine phosphate 4 times a day to control the pain. It is now May 28th 2015 and we returned home from Arcadia on 3rd November 2014. I have yet another doctors appointment tomorrow as the inflammation is no better. We have cruised with P & O many times, but never again will I set foot on Arcadia. It is annoying that P & O don't think there is a problem, perhaps everyone should vote with their feet and not travel with P & O again."
- Travel date: Thu 28th of May 2015