On board the magnificent MSC Lirica you'll find our longstanding dedication to hospitality while enjoying the ultimate in passenger amenities. With an atmosphere and service comparable to the best of Italian hotels, the MSC Lirica features the highest quality materials and luxurious amenities available to fully immerse our guests in an elegant environment that is clearly Italian style.
- Cabins 780
- Crew 671
- Passengers 1976
- Decks 12
- Launch Year 2003
- Registry Panama
Very poor customer service
"When we booked this cruise we were flying from Gatwick to Genoa, about 20 minutes transfer from the port. This was one of the deciding factors when picking this cruise as long transfers are really difficult for me. However, 9 days before we travelled we got the tickets and were informed that we were now flying from Heathrow into Milan Malpensa airport - 2.5 hours transfer time to the port. Need less to say we were not impressed! It is important to point out that we booked through Virgin Cruises, so it is not clear who was responsible for the fact that we only discovered the change 9 days before we sailed. However, the change was still unacceptable.
Anyway, when we arived at Milan airport we were met by the MSC rep (very friendly) who informaed us that we would have an hour wait before we left as we were waiting for another 2 people on a later flight.
Finally we arrived at the port and were directed to the boat in a rather haphazard manner. We received our room cards and were informed that we would be eating in the second sitting, even though we had requested 1st sitting. We were told to sort this out with reception, which we duly did. One of the receptionist was quite rude and was very quick to point out that 'requests cannot be guaranteed'. Luckily another receptionis (Lucia) was very polite and said we should go and see the restaurant manager who would probably be able to change it for us. This we did and we were indeed changed to 1st sitting with no problems. This bodes the question why were we not given the sitting we requested to start with??? What a pointless waste of time for everyone!
On the plus side, the food and service at dinner was excellent, with them very helpfully accomadating my gluten free requirements. Also the evening entertainment (although at times resembling a trip to Butlins), was very good, especially the shows in the Broadway Theatre. Also the room was much bigger and nicer than I expected, with a comfortable, large bed and lots of storage space (including a safe and lots of hanging space). There was also a hairdryer, which was v handy.
Unfortunately the staff at breakfast were not so friendly, in fact pretty indifferent I would say an the choice was a bit limited and got very boring by the end of the week.
The 2 excursions we did were pretty good, although v expensive, and even coach transfers out of the port were very pricey.
Just as we were beginning to think it wasn't too bad though, we got our instructions for leaving the boat on the last day. Essentially we were turfed off at 9:15am and transferred to the airport...even though our flight was not until 7pm. So, 7 hours in Milan Malpensa airport - what a marvellous end to the holiday!! Needless to say the good definitely did not out weight the bad on this trup so I would not travel with them again and I would discourage others from doing so either."
- Travel date: Sun 16th of October 2011
"We were told parking at dover was free but when we arrived it had not been booked.
We were given Â£100 on board spend but it was not registered and we had great difficulty getting it sorted out.
booked early dining but the matre de was very unhelpfull and it took 3 days of hastle to get it changed
some staff were very reluctant to sort out problems
booked 4 tickets for an excursion and one of our party developed a heavy cold and could not go we had great difficulty getting a refund
we would never cruise with MSC again"
- Travel date: Sat 13th of June 2009
This line will NOT make it in North Amer...
"This line will NOT make it in North America. Many, many problems to work out before they are up to American standards. Standards should be learned starting with their CEO who was onboard our cruise this past week.
I was very disappointed with the attitude of the CEO when problems were addressed. Basically, there was a lack of importance to the serious problems that were addressed.
If you only speak english, take a course in Italian, because that's the only way to "effectively" communicate.
The food was standard, but not abundant. If you miss your late seating dining, don't count on a buffet anywhere between 8:30 pm - 12:00 am.
- Travel date: Fri 21st of December 2007
We cruised the Caribbean for the first t...
"We cruised the Caribbean for the first time and was just amazed at the wonderful scenery beautiful sea and also the wonderful array of stars each night that lit the sky.
This was our fifteenth cruise but the first in the Caribbean and we will be back sooner rather than later. The cruise ship was MSC Lirica an Italian ship which was beautifully fitted out and the cuisine was for the American passengers that made up the majority.
Last year we had cruised on MSC Opera which is the sister ship of Lirica in the Mediterranean and this again was a magnificent ship but the cuisine was of Italian / European choices as these were the biggest percentage of passengers. In a nutshell we just could not fault the Caribbean or the cruise and will be back."
- Travel date: Wed 16th of August 2006