Riviera Hotel

2 Royal Street, Isle of Wight PO36 8LP, United Kingdom
8  / 10
Average rating (8 reviews)

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Traveller reviews

7 / 10
Recently taken over a real disappointment

"On arrival we were given our room keys we found the room very clean recently decorated with a nice shower and sink area with plenty of room for toiletries to be stored,overall the the Hotel decor was very clean with nice lounge area and restaurant area. That is where the good review ends although the meals were nice there wasn't a great choice service was appalling they came round with a menu and didn't start serving the first coarse until all orders were taken there were 2 coaches in ours with only 18 passengers the other coach with 30 I don't know what would have happened if both coaches were full probably been still waiting overall it took 2 hours to have our evening meal many left before the coffee was served because they didn't serve this until all had finished and the plates were all collected! One couple were told they couldn't have a starter because they didn't come in at 6 o clock even though we hadn't been served with ours, Breakfast was buffet style served between 7.30 - 9.00 but we constantly had to ask for trays to be filled up, the staff were polite but too young and inexperienced What was needed was a restaurant manager with experience to tell staff what to do. Entertainment was poor one night the act didn't arrive on another night there was karaoke same entertainer all week ok for 18 - 30 s. Overall nice Hotel ruined by inexperienced staff"

  • Holiday details: Apr 2015, Booked Independently
  • Advice: Get some experienced management

2 readers found this review helpful. Did you? Yes

10 / 10
A Great stay at the Riviera Hotel

"we came across it by accident when we were looking for a B&B. The room was spacious, with everything you'd expect in a hotel room. We were offered evening meals at a discount because we were already on B&B and the total cost was very acceptable. The meals were well cooked and varied and I enjoyed my breakfast porridge! The staff were top rate - all friendly, helpful and very efficient. Our waitress was there at breakfast and dinner, and in between she worked on reception. A real workaholic. I strongly recommend this hotel as long as you don't want loud music every night - although they do offer acts in the bar some nights of the week."

  • Holiday details: May 2013, Booked Independently
  • Advice: Be prepared to eat a lot!
  • Good For: Beach

3 readers found this review helpful. Did you? Yes

6 / 10
Yes & No

"Friendly staff, very clean, lovely food, if you don't like what's on the menu they will cook you something else which was good as I am a fussy eater.

Lovely clean white crisp sheets on bed.

I would recommend this hotel to a coach trip or to anyone if you know there is a coach trip there and you can join in with them.

We arrived on Saturday and as there were only a few of us at the hotel the custard was made with powder and water which was disgusting when the coach load arrived we had proper custard.(yippee)

When the hotel only had few people staying the entertainment was cancelled until the coach load arrived.

When they left Friday morning it was cancelled again Friday night.

So in all food, staff and very clean but entertainment great when hotel full otherwise there isn't any even though it states entertainment in the manuel in the bedroom. Entertaiment every night from 8.30.

Oh, also it says even though the entertainment finishes at 11.30 the bar stays open till 12.

This is very untrue at 11 they come round collecting glasses and beer mats and putting all the chairs tidy making you feel very uncomfortable.

So time for bed!

  • Holiday details: Jul 2009

2 readers found this review helpful. Did you? Yes

4 / 10

"bedroom and bathroom needed redecorating, Dinner at 6-30 was a bit early, and there was no salad bar!!! staff were very nice, but felt we were being rushed through our meals. not very impreessed with ,Sandown , very run down,"

  • Holiday details: Jun 2009

1 reader found this review helpful. Did you? Yes

10 / 10
Excellent food

"Date 25th August 2008

I have just returned from a family holiday at the Riviera. I went with my husband , my 5 year old son & his grandfather. The hotel takes any day bookings which we found very useful. Also they arranged the ferry for us. My father was ill with a chest infection while we were there & the hotel literature provided details of the nearest medical centre. He was seen the same day & soon recovered.

The hotel was located 5 minutes from Sandown beach & its attractions. The rooms were clean & spacious & had plenty of storage space.

The breakfast & evening menus were full of choice & the food was delicious. My son was given the same meal choices and portion sizes as the adults.

The hotel provided entertainment in the bar every evening. The singers however seemed to sing the same songs so it was a bit repetative. Could have been better.

The only complaint is that the hotel is very much run as a business & lacks a personal touch. We were not greeted on arrival by an adult, just a child. I do not even think they knew when we had left, there were no goodbyes. I have no idea who the owners were, they were not based at the hotel as far as I could see.

Overall we had a good holiday & would probably stay at the hotel again.

  • Holiday details: Aug 2008

2 readers found this review helpful. Did you? Yes

10 / 10
Great Hotel!!!!!!

"It was a great hotel to stay and enjoy at. We have so many memories of that hotel along with our other memories of Isle of Wight. The hotel had to offer so many things and it was so clean in the hotel too. We went as a group of 13 people and booked four rooms at a great value. The rooms had every facility you require e.g. tv, coffee maker, tea maker etc. And if you look out of the windows, all you see is breathtaking sceneries of cliffs and especially the beach. There was so much to do in that hotel itself as it had a bar, a restaurant, some games facilities and many more things. The beach was just few minutes away and the high street was just two or three minutes away where they had nice food available. So I think the hotel is great and if i get to go to isle of wight again then im definetely staying in Riviera Hotel again."

  • Holiday details: May 2007

3 readers found this review helpful. Did you? Yes

8 / 10
Very Nice Hotel

"April 2007 easter, I stayed at this hotel for 1 night with my family. This is a lovely hotel for its class and price and surprisingly has a large number of rooms for a 2 star hotel. The facilities were maintained to a good standard and our triple en-suite room was clean and cosy with the required tea/coffee making facilities.

The restaurant and bar are very nice and the service is good.

The best part is, this hotel is as close to the beach and the high street as it can get without being on the shores. The beach is only a 4 to 5 minute stroll as you come out of the hotel restaurant and the hight street again is only 5 to 10 minutes from the hotel.

Overall a nice hotel with 2 star facilities very close to the beach and high street in Sandown.

  • Holiday details: Apr 2007

3 readers found this review helpful. Did you? Yes

10 / 10
Excellent stay

"Sept 2005 Have just spent 4 nights at The Riviera Hotel, Royal St, Sandown, on a short break deal for £40 per night DBB including ferry costs from Southampton. From start to finish the Hotel and its staff were excellent! The only problem being there is no lift but we were allocated a lovely room on the ground floor. If you have no mobility problems the top floor rooms have sea views. The walk to the beach was not far but too steep for wheelchair users however moving the car to the beach was not a problem and a small price to pay for staying in such a lovely hotel. The furnishings were new, fresh and clean as was the bathroom. The pretty restaurant served wonderful and varied food with plenty of choice at each course... all the lovely deserts were home made! Would recommend this hotel to anyone."

  • Holiday details: Sep 2005

2 readers found this review helpful. Did you? Yes

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Riviera Hotel is also called:

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Address: 2 Royal Street, Isle of Wight PO36 8LP, United Kingdom