Pontins Brean Sands

Brean Down, Burnham-On-Sea TA8 2RJ, United Kingdom
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Recent traveller reviews — view all

Average Rating

3.5  / 10
(611 reviews)

Ratings summary


Rating by feature

Room: 4/10
Service: 4.5/10
Food: 4/10
Value: 5/10
Cleanliness: 4/10
Location: 6.5/10

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Traveller reviews

1 2 351 »
Worst holiday and service ever

"When we arrived no accommodation ,didn't have us registered anywhere, booked because two grandchildren love Paddington bear,inquired with three members of staff when Paddington would be around ,told by all three that only Captain Croc was making an appearance that day, tried for an hour and twenty minutes to talk to a blue coat ,non available,took children out for the day as extremely upset to find out later Paddington turned up at 11 am,swimming pool closed on both days Saturday and Sunday due to problems,cost £17.00 to cook beans on toast and 6 kettles,maintenance man said he would inform supervisor and get back to us,never saw him again, tried to buy 2 medium size Croc crew toys ,plenty on display in cabinet window but told couldn't buy them as they had no key, lack of communication between staff, but found all unhelpful with a don't care attitude ,they say you get what you pay for but would have got more pleasure giving money to charity ,company would do well taking a look and even sending staff for training at haven holidays for customer service ."

  • Holiday details: Jul 2015, Booked Independently
  • Advice: Staff learn how to be customer friendly
1 / 10

1 reader found this review helpful. Did you? Yes

if you like a room full of grease, mold and damp then this is the place for you

"I went to Pontins with my Daughter and my 7 month old grandson on the 13/7/15.

The rooms were full of mold, grease it was so dirty. I complained to the managers who said the room was fine. The beds, duvets pillows with no covers were dirty with brown stains on them. The mattress was thread bare all you could feel was the springs.

The bed sofa had holes in it and white insects crawling all over it. no way was I sleeping on that.

The kitchen worktops were covered in brown sticky grease. There was mold on the floor and windows. There was a terrible smell like someone had died in there.

some of the wall had a brown substance all over it. Looked like there had been a leak of some sort and wall paper was saggy and damp.

There was a long line of people complaining. I took pictures and videos which they refused to to look at. They told me if I didn't leave without a refund they would call security and throw me off the site.

The manager was so rude to me and at one point 8 of them were shouting at me. Even the cleaner and two other ladies came and joined in.

The worst managers were Daniel (the restaurant manager) who shouted at me and was so rude then said " I am not dealing with you" and walked off. Mick ( the general manager was just as rude and intimidating. Ilene a lady who walked out on reception desk gave me a mouthful about how clean the room was.

I am a disabled women who needs a walker and assistance to get around. I cant go on holiday on my own so i was looking forward to my short break.

I have never been so insulted in my whole life. My holiday was ruined as they refused to change the chalet and I refused point blank to spend a night there so, had to drive back home. I was ni agony

They said I would not be getting a refund as the room was fine.

There is no way those chalets had been upgraded or remodeled as stated on Watchdog. It was worst than anything I have seen or read on TripAdvisor

Please don't go there you will be wasting your money. I have posted the videos on u tube go and take a look. Click on any or all of the links and you will see what i am talking about.

https://youtu.be/sooNQ3EG3BA https://youtu.be/2Y-gWCNhV_4

http://youtu.be/QdIzPNHbC18 https://youtu.be/l1jduWst0Aw


  • Holiday details: Jul 2015, Booked Independently
  • Advice: dont stay at Pontins
  • Good For: Beach
1 / 10

1 reader found this review helpful. Did you? Yes

May 2015 holiday ruiend avoid at all costs

"When we arrived the whole place looked run down and in desperate need of refurbishment,

The main Pontins sign at the front of the building was smashed and broken and all the paintwork around the park was peeling off.

When we arrived at our chalet we were originally quite happy with it. But later on that night we assembled our sofa bed and tried to go to sleep.

The bed was solid and very uncomfortable both me and my partner had no sleep all night. The rest of our family were in a chalet next door and had exactly the same problem and the next day went out and purchased an air bed so they can sleep on the floor. We eventually ended up trying to sleep on the floor but still couldn’t get any sleep because of the bright lights outside the chalet and the curtains were to thin and made the hole room look like sunrise at 3am

In the end we had to move all the furniture around so we could push the two single beds together to try and get a bit of sleep throughout the rest of the holiday.

In the morning I cooked some bacon and even though I had the main door and windows open the main fire alarm located near the cooker the cooker went off which also goes off in all of the chalets in the block

This was not an isolated incident and was happening all round the camp 3 of the 4 nights we stayed at Pontins we were awoken with the fire alarms going off all round the camp

That morning our nephews (age 7 and 13) decided they wanted to stay at the Pontins park for the day to see what activities there were.

We walked around the Pontins holiday park and the whole place felt deserted, there seemed to be no activities going on at all we went to one of the club houses and it was closed and when we went to the other one it had a toddler’s kids club going on.

We went to rent out some bikes and to go go carting and the go cart track was closed and there were no bikes to be seen. We ended up playing snooker for an hour and the room in which you play snooker was dark and dingy and had wallpaper peeling off the walls and ceiling tiles falling down

The next day we went swimming in the Pontins pool. The water was not heated and was freezing cold. Very very cold. Our nephew was so cold his lips turned blue and he was shivering.

The other of nephews caught his foot on a broken tile at the bottom of the pool. When we investigated closer we found big patches of broken and loose tiles leaving sharp jagged edges. We were so shocked at the state of the pool and left after 10mins disgusted. There was no one to report this to as the young male life guards on duty were playing splash me splash you with some teenage girls.

When we went to (the queen Vic bar) during happy hour the sign said “beers, spirits, wine, £2.20 each” I ordered a larger and two spirit drinks and the whole lot came to over £15 when I questioned the bar staff they informed me that none of what i ordered was included in the deal and the archers and lemonade that I ordered cost £8 alone!

My youngest nephew was looking forward to seeing his favorite Pontins character “captain crock”

And for the 5 days we were there we only saw “Florence the flamingo” and that was only for half hour and only on one occasion.

There was absolutely no activities day or evening time to do there was only a young kids club so our two nephews spent the holiday stuck indoors bored.

When we returned to our chalet the second evening we found that it was infested with ants. They were all over the floor in our suitcases, on our clothes and in our bed!

We was really looking forward to this holiday and spent a lot of time saving the money to go only to be disappointed by a rundown ant infested boring holiday park. The kids spent the holiday bored and upset we spent the holiday wasting money on going out of the park on days out because there was nothing to actually do there and to be quite honest we was glad to get home .

But now were all left feeling annoyed and frustrated that we have booked holiday from work and saved all that money for nothing and we want something to be done about it because it is totally unacceptable! Us and are family have been going to Pontins holiday parks for years but after this absolutely appalling example of a holiday camp I don’t think we will be returning . The place looked rundown and you could see none of the staff cared about it they were just running out the clock waiting to go home. we all went to a cafe over the road outside the park to eat that was recommended to us by some other guests only to find 2 tables of Pontins staff (blue coats) eating and drinking there . So as it appears not even the staff would use the onsite facilities

  • Holiday details: May 2015, Booked Independently
  • Advice: longleat safari park and
1 / 10

4 readers found this review helpful. Did you? Yes

Overtaken this spring

"Yes it was a dive but I. Has recently been taken over March 2015 it's brilliant the hygiene practice have up their level and the chalet have been done up your electric is within the price book with the sun £60 to pay and that's it entertainment pass are free. Food it's lovely chef is brilliant especially with people with special eating requirements honestly food is brilliant. Swimming pool is amazing my kids loved. It really is a peaceful holiday one for all the family. Yes it has had bad review on the pass but it really is just wonderful now all you bad reviews need to go and again and you will see the difference, perfect in every way and at the end of the day it's a bargain so if you and the kids want to enjoy yourself get down to Potins Brean sands I really mean it."

  • Holiday details: Apr 2015, Booked Independently
  • Advice: Beach and try there foods
  • Good For: Beach
10 / 10

2 readers found this review helpful. Did you? Yes

s..t hole

"Sick in the Men's toilets which was left for two days,slow and inexperienced bar service,accommodation..bedroom smelt of urine,mold and ripped curtains,no door on wardrobe,shower head needed descaling,dirty walls throughout,a slab of uncomfortable plastic to sleep on,sleeping on bed in bedroom was best described as sleeping on a bag of pebbles,patio door hard to open making this a fire hazard,could not get clear picture on TV and not enough plug sockets.awful baby changing facilities,dirty changing area in swimming pool,sticky and dirty tables in club,poor booking in system when checking in,half of the machines not working in club..groups of chaps making lots of noise at stupid clock in the morning with security turning a blind eye.the whole place looks run down and should of been demolished year ago...benefit city comes to mind."

  • Holiday details: Apr 2015, Booked Independently
  • Advice: take a big big bottle of bleach and a peg for your nose
1 / 10

4 readers found this review helpful. Did you? Yes


"My husband and I booked Pontins through the sun ,we have used sun holidays before and have always been happy with everything ,but as soon as we got here place looked run down ,staff hanging around the buildings smoking in front of guests ,but when we got to the chalet which was a nightmare with having to park a walk away from it and having lots of bags etc to carry I was appalled ,the place was dirty and just made me feel grubby the worst was the bed with stains on it ,we complained and was told nothing could be done til next day we ended up on sofa bed that night which was not ideal seeing I am pregnant ,we ate out that night because I didn't want to chance the food which looked awful and as for the entertainment area I didn't even want to sit at a table they were dirty ,chairs ripped paint peeling off everywhere ,ended up going back to chalet and ended up checking out first thing in the morning I was worried I would get ill from the place being so dirty ,this place should be shut down and health and safety should come and have a look ,we have since wrote a email to Pontins to complain and as of yet not even had a email back to say sorry ,poor show"

1 / 10

7 readers found this review helpful. Did you? Yes

Knock It Down

"Never again what a dump cant believe it hasn't been condemned. Rooms were awful, black walls, broken furniture etc.

Beer awful didn't bring myself to try the food

  • Holiday details: Mar 2015, Booked Independently
  • Advice: dont bother
1 / 10

7 readers found this review helpful. Did you? Yes

Manager wouldn't let a dog live here!

"Disgusting, disgraceful and should be flattened. Those people who have commented on here and have made positive reviews were an exception, there are obviously some more modern clean apartments, but they must be far a few between. Our 3 night New Year stay was originally priced at £359 according to Groupon before their discount. Not exactly peanuts and therefore we did not suspect what was to come. The extra £35 upgrade on top of what we paid afforded us a small, compact, smelly, foisty and black walled 'apartment'. I say apartment, but the whole space would have fitted in my living room. I am therefore offended by people who say you get what you pay for and that the visitors must have made them filthy. These places are not fit for purpose, our only fault was being naive enough to think Pontins was on par with Haven and Hoseasons. There is no possibility of covering walls , skirting boards etc with black mold without there being some serious problem of condensation and damp. The manager, who we took to our accommodation, exclaimed his surprise at the black walls and peeling paint and said he wouldn't let a dog live there. I suspect the only people to enjoy such surroundings would be cockroaches. The manager subsequently forgot this when we complained as he blamed the fact on us receiving our keys too early. If we hadn't got our keys early, we would have been directed to different rooms, as if. Surprising really when the staff on the desk told us they were fully booked and there were no rooms to move us to. We were moved, to the old storage unit which was actually clean and fresh and newly developed to little bedsits and didn't look as if it had been used. I'm guessing this as the key we were given wouldn't lock the door so assume it had recently been cut but not used. It was at the back by the bins, but by this time, we were grateful for anything clean and non-smelling. Due to the fact that nothing has been done despite all the complaints and the obvious lack of care for the health and well being of the people who stay there, I will be pushing for the Environmental Health department to pay this site a visit."

  • Holiday details: Dec 2014, Booked Independently
  • Advice: Book into the place next door.
  • Good For: Beach
1 / 10

10 readers found this review helpful. Did you? Yes

In The Words Of Dione Warwick - WALK ON BY !

"Booked for 1 night - stayed for 1 hr ! Room smelt like the Gents toilet at Charing Cross station. Pillows stained and grey , dirty microwave - I could go on but what is the point. Is anyone from either Pontins or Britannia Hotels actually reading any of the comments left here or are we all just wasting our time. How are they still open and taking peoples money in this day and age. Is there anyone out there who can stop them ? It really would appear not. They are a law unto themselves and I actually believe that the top management at Britannia cant believe how they are still getting away with it ! If you Google Pontins Brean Sands Food Hygiene Rating you will see they actually scored a 0. How can a food outlet score 0 and NOT be shut down.

I'm in process of claiming a refund - between you and me I am not hopeful as they don't give a flying fig about their customers. Still -passes those cold winter nights. Could be worse - could be at Pontins

  • Holiday details: Oct 2014, Booked Independently
  • Advice: Cut your head off before check in
  • Good For: Beach
1 / 10

8 readers found this review helpful. Did you? Yes

it needs knocking down

"Worst place ever filthy dirty health hazard obviously health and safety haven't paid a visit for years otherwise would def.be knocked down . Rooms moldy.damp and smelly. Behind bed obviously not been cleaned since place was built as thick with damp mold. Cloths get all damp and smelly had to clean place with bleach before we could even think about staying in the place. On arrival the whole place look drab,dirty ,and almost derelict,shops had hardly anything in and nothing else was open even though it was meant to be a full camp. Walked into club room sat down and nearly stuck to table as no one go round cleaning them. Left early as could not cope with another night in a wet bed. Staff very unhelpful and unapproachable ."

  • Holiday details: Oct 2014, Booked Independently
  • Advice: Knock down and rebuild and then employ staff that really want to be there and cleaners who know how to clean
1 / 10

5 readers found this review helpful. Did you? Yes

Do not waste your money or time ....

"What a absolute disgrace.. I turned up at the park on booking day and only two receptionists were serving.. the queue was VERY long.. Perhaps they should look at man power considering it is booking day! The timetable was photocopied which is fine if you can read it (or copy it straight would be a good idea). The timetable was a week out of date so the entertainment was totally wrong.

We found our 'apartment' and the stench as the doors opened (I can not describe, I am on the 2nd round of washing clothes repeatedly). The wall paper was peeling, the dirt between the cooker and unit was awful (fridge can be pulled out easily). The mold in the skylight was the highlight.

We ventured to the swimming pool with my child and a young girl was organizing a queuing system and explained we would have to wait. Only waited for 10 minutes but upon walking into the changing areas the floor was black with dirt and sodden.. The pool looked OK but there was only one lifeguard on and even then she was sat at the shallow end?? No one was manning the slide which was a cause of concern as there was plenty of crashes and pile ups. The only blessing was the hot watered showers. I only went to reception twice to ask a question the elder lady was VERY rude and unhelpful. To think of it I didn't see any staff a round the site apart from 8 security guards in one the shed by entrance.. Pity they did not catch the man smoking a spliff nearby. The food in 'queen vic' I would not feed my cat with.. Luckily we found a lovely pub opposite called the place, highly recommend. We ventured back into the Queen Vic for a coffee and it got served in takeaway cups ? I had to ask for a proper cup as was staying in to drink it. I sat down and noticed mushrooms etc.. breakfast food under most of the tables which clearly had not been cleared up even though they had relaid the tables. This was 3pm.. I asked for a packet of crisps and they had nothing and were not re stocking the shelf ??

That evening my son was really sick, probably due to the swimming pool or stench of the chalet. My child wanted to have a go at crazy golf.. Well not sure if you could call it that.. Very run down even the sport hall equipment was broken or needed replacing. I went into the kids club as a Halloween craft activity was taking place. My son went to get some pens and they were either broken or run out, even the pencils were blunt or broken. I asked it there were anymore and the reply was no ! The toilets in the main area was disgusting, the nappy bin was brimming over and dirt in the loos .. yuck... We left a day early as could not bear it another day. Please please be aware do not holiday in Pontins Brean . I certainly will not be doing a Pontins holiday again.. I can not believe that they are allowed to open. I have informed environmental health.

  • Holiday details: Oct 2014, Booked Independently
  • Advice: Take a nose peg, scrubbing brush, bleach and DO NOT eat there.
1 / 10

6 readers found this review helpful. Did you? Yes

avoid at all cost

"In summary the place is run down and dirty. The food is absolutely disgusting. The staff are scruffy and rude. The Shallet was satisfactory clean with exception of the floor which was dirty. (My daughters socks were black with dirt after about five minutes of removing her shoes). The floors throughout the complex were filthy dirty and worn. I have complained to Pontins and they haven't even responded. My regret is not reading the reviews (all bad of course)which would of course saved us from visiting this place from hell. Many people are struggling to get a refund, according to most reviews. We will NEVER go to Pontins again at any time on any site EVER. Pontins doesn't even come close in comparison to Haven, so Haven it is from now on."

  • Holiday details: Oct 2014
  • Advice: go out of the complex, there is some nice sites to visit ie. chedder gorge,
1 / 10

5 readers found this review helpful. Did you? Yes

1 2 351 »

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Map for Pontins Brean Sands Closest airport: Bristol (BRS) 13.7 miles

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Top traveller tips for Pontins Brean Sands
  • by David Malpas

    " As they are celebrating 65years try not to get one of the original quarters.And better still dont go. "

  • by Harryl

    " If you have transport, try not to shop in the near vicinity, take what you can with you. (site shop 95p - 1litre milk) "

  • by toothnurse

    " Get out of the park in the day "

  • by turbotripper

    " Hungry Horse was a good place to eat. Especially the £1 menu for kids on Tuesdays. "

  • by Jodie Sivier

    " IF you must go, take your own cleaning products, beds and bedding. "

  • by Nick Close Up

    " If its the last holiday park left on earth give it a miss! "

  • by detox

    " take cleaning stuff from home. the local supermarket will milk you dry. take your own vegetarian food. "

  • by User2012

    " visit Weston Super Mare! lovely day out. "

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