Don Miguel Golf And Sport Hotel

The Don Miguel is a huge hotel - very impersonal and no customer care.
We had the longest check in ever and there were only 3 other couples waiting to check in !! Once we got our room key we located the lifts to find that 3 our of 6 of them were broken (and looked as if they had been out of action for months).
Our room was a good size but we had a mountain view and it was not very inspiring.
We did a little exploring and found that all activities had extra charges associated with them. There were so many people at the hotel that you had to wait for long enough for everything. Do not be deceived by the impressive looking entrance and lobby - once you get past the facade most things are run down and shabby. We visited the shops within the hotel - half were closed down - probably due to the extortionate prices the others were charging !!
We found the tour operator information and were astounded at how many hotel feedback questionnaires had been completed with negative comments about the hotel. We complained to COSMOS that we had been told the Don Miguel was ‘just on the outskirts’ of Marbella. It is actually a 15 minute taxi ride down a hill which most would not want to walk to enjoy a night out. If you are not prepared to take a taxi you are left in the hotel to pay the highly over rated prices for drinks and entertainment. We asked to be moved to another hotel.