Ramada Plaza

Dear Julie & Tony, I am so glad that you enjoyed your return visit to the hotel and may I thank you for writing to Trip Advisor to let me know your thoughts. It's always great to get our friends revisiting, and it was especially nice to read your comments on our "transformation" . The Team here have put a lot of effort in over the last few months and we shall continue to do so. I am glad you enjoyed our selection of food on offer, but sorry it was not quite hot enough. We have looked it to this and it has improved dramatically. It is always a challenge to keep everything to the piping hot standards of us Brits from a buffet, but it is something we will continue to focus on. Once again thank you for your comments and I do hope to see you again in the future when you next visit Sharm. Kind regards, Rod Peck General Manager Ramada Plaza Naama Bay Sharm El Sheikh

Dear Guest, Thank you for posting your comments on Trip Advisor as this type fo feed back is so useful in helping us get our service and your holiday right. I am delighted that you had an enjoyable time with over the Christmas period and I shall pass on your thanks to the Housekeepers, Reception and to the Team in the Barretto Bar area. I am able to say that your comments regarding Bar and Animation have already been looked into and we have actioned in both these areas. There is much more on offer now in the entertainment line, and I apologise that it was too low key whilst you were here. We do normally have nightly Shows on the Roof Stage, but unseasonally cool weather prevented this and it did take us time to come up with indoor alternatives. I now understand our seasonality better and will be more prepared, for example we have a Magician coming in soon, so that should be interesting. Once again thank you for writing in and I look forward to welcoming you back when you next return to Sharm. Kind regards, Rod Peck General Manager Ramada Plaza Naama Bay Sharm El Sheikh

Dear Guest, Thank you for taking the time to write, and may I say that I am sorry that you did not enjoy your stay with us. I am glad that I was able to assist in a little way during your time with us, but disapointed that we did not talk again as I am sure I would have been able to have addressed the issues that were affecting you. I shall re look at our food offering after your comments. This is something we have been working very hard at over the past months and to be honest I thought that the New Years Eve Buffet was of a very good standard. In resopnse to your views on the price of wine by the bottle, I can sympathise a little as wine is generally expensive in Egypt and we do not carry a large selection. We do, however, have wine priced at around 20 pounds on our list and I am sorry that you felt this too expensive in our Hotel. If I remember correctly, I believe that I did actually buy the next round of drinks for you as you felt the price had not been full explained before the bottle was opened, and I am sorry that this incident has marred you stay with us. Once again thank you for taking the time to write as this type of feed back always helps us to move forward. Kind regards, Rod Peck General Manager Ramada Plaza Naama Bay Sharm El Sheikh

Dear Karen, Thank you for writing to Trip Advisor. I am delighted to see that you had a great time with us over the New Year Period. I shall pass on your thanks to the Beauty Salon and to all the guys that do, I know, work very hard in the Restaurant and Bars. Their hours, especially at festive times, can be long and it's nice to see their efforts recognised. I shall also take on board you comments regarding the Animation Team. I have in fact this week been working with them closely and we now have a lot more things happening around the hotel. We unfortunately had the rain, and an unseasonally cool period, which made our main outdoor stage on the roof a little hard to use during the evening. We have now created a stage in the Sports Bar and things are now back on track. Once again thank you for writing and I hope to welcome you back to Ramada Plaza when you next visit Sharm. Wishing you the best in 2011. Kind reghards, Rod Peck General Manager Ramada Plaza Naama Bay Sharm El Sheikh.

Dear Reg, Thank you for posting your comments on Trip Advisor, it is such a great way to motivate everyone and I shall pass on your positive comments to all the Team. I am also delighted to see that you found the hotel less able friendly, it is always hard to judge for any hotelier and your comments are very reassuring. In the future I hope to add specialised rooms as well to ensure complete comfort. Thank you also for you apreciation of the new free Tea and Coffee making facilities in the rooms, it really has been a hit with all the guests, especially for the Brits and that early cuppa. On a personal note it was great to meet and talk with you during your stay and i'd like to thank you for your sterling efforts on Christmas Day. Santa has never looked so good! I hope you have a very Happy New Year and I shall look forward to welcoming you back on your next visit to Sharm. Kind regards, Rod Peck General Manager Ramada Plaza Naama Bay Sharm El Sheikh

Dear Mick, Thank you for taking the time to post a review on Trip Advisor. We appreciate all our guests feed back, as it always assists us in improving our service. I am pleased that in general you had a good holiday and enjoyed your time with us, but must appologies for the few areas that didn't quite come up to your expectations. I shall address these to ensure that they do not occur again. As I am sure you are aware, the hotel has just been re branded, and I assure you the Management Team is working very hard to keep all our guests happy and content during their stay with us. Once again thank you for your comments, and I hope to be able to welcome you back to Sharm and Ramada Plaza in the future. Kind regards, Rod Peck General Manager Ramada Plaza Naama Bay Sharm El Sheikh

Dear Guest, Thank you for taking the time to write to Trip Advisor and post a review. It's also nice to see the first that I have personally received from Moscow. I am very pleased that you think us a good hotel and that you enjoyed the warmth of our sun and sea. The weather is still quite nice, even if it is now cooling down a little even for us. I am glad, to now be able to say, that as of 1st December we are now including Tea and Coffee in our Half Board packages and that dinner information will also be available at Reception as well as at the Restaurant. We have recently upgraded all our menus and the content of our Themed Nights is more readily accessable. I must admit, however, to be a little surprised about the comment regarding the stair access to one of our Pools. It is true that one is located on the roof, but with 3 lifts to access this, I had always hoped that stairs needed to only be used by personal preference. Once again, thank you for writing and I hope to welcome you back to the Ramada Plaza at a future date. Kind regards, Rod Peck General Manager Ramada Plaza Naama Bay Sharm El Sheikh

Dear Paul, Thank you for you great comments. I shall pass them on to the Team, and especially the Food and Beverage Department who were resonsible for all the little things that made your Anniversary special. I am delighted it all went so well, and that we were able to play our part. It was a pleasure to meet you and I shall look forward to welcoming you back to Sharm in the future. Have a great Christmas and New Year and i hope the weather eases for you all. Kind regards, Rod Peck General Manager Ramada Plaza Naama Bay Shar El Sheikh

Dear Susan, Thank you for taking the trouble to post your review on Trip Advisor. It appears you have managed this in record breaking time. I am so pleased that you had such a good stay with us and I shall pass on your comments to all the Team here. The Head Chef and his brigade will be especially delighted to hear how much you enjoyed the new menus. Once again thank you, and I shall look forward to welcoming you back to Ramada Plaza the next time you visit Sharm El Sheikh. Kind regards, Rod Peck General Manager Ramada Plaza Naama Bay Sharm El Sheikh