Copthorne Manchester Hotel
, Manchester
Copthorne Manchester Hotel reviews
- Board Basis:All Inclusive
- Tour Operator:Booked Independently
Was this review helpful? Yes
My new husband and I held our wedding reception here over the Bank Holiday weekend and it was absolutely amazing! We were a little concerned about the reviews as many of our guests were staying here, but I have to say all of my worries were unfounded.
From the moment we arrived we were treated like royalty. All of the staff, both the catering team and front of desk staff were first class. Nothing was too much for them. Matt Taylor, the asst Ops Manager was wonderful and really helped to make our day amazing. All of our guests commented on the service, drinks, food, and even the breakfast. Most of them had quayside rooms, and whilst they do need updating (this is soon to be carried out) they were spottless!
Overall a fantastic time was had by all. All of the staff, and Matt's team, are are credit and I want to tjank them all for making our day so special!
- Board Basis:Bed & Breakfast
- Tour Operator:Select
Was this review helpful? Yes
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The rooms are somewhat mediocre, badly need updating. I was severely disappointed by so many aspects of the hotel.
With reference to Matt Taylor, his team were absolutely fantastic but I saw him pass off an extremely aggressive complaint to a younger member of the restaurant team. They were doing there best in difficult circumstance. Well done Cheryl and Lucy. Matt Taylor very disappointing service!!