Hilton Leeds City Hotel

I stayed in this hotel for over 130 nights over a year (whilst on business in Leeds) and I think that that its worst problem is inconsistent standards and service. The rooms at the back of the hotel are usually blighted by the kitchen's air conditioning plant, which was only switched off 11.30pm and came back on by 5am. The rooms closer to the station (which is immediately next to the hotel) are affected by the overly loud platform anouncements for train services. So you should request a high room at the front of the hotel. The rooms are of average quality (the updated ones are better but suffer from issues of their own) and the suites are double the size of standard rooms with a seating area - not too much to warrant the upgrade. I had breakfast here every morning, and it took over six months for the staff who worked here to recognise me and not ask "do you want to know where everything is?" The bar is over-priced but pleasant enough, and The gym and swimming pool are small but functional. They are used by members of the public in Leeds as well as hotel guests, so can get too busy at times. The hotel staff are generally fine, but varied in quality. There are a few effective people who would deal with me efficiently. The guest relations manager generally dealt with any issues promptly but he was normally only fixing issues caused by putting inexperienced and ineffective staff in front--of-house roles.