Ramada Encore York Hotel

Thank you for taking the time to place a review. I was very pleased to read that you enjoyed the hotels city centre location and found the staff to be fantastic. We have recently refurbished many aspects of the hotel and glad you did not experience any noise thanks to the extra secondary glazing. I was sorry to read you found the sofa bed to be uncomfortable. All rooms have now got new mattresses as well as brand new sofa beds since the acquistion of the hotel by Travelodge. I am very pleased that you would recommend us and choose to stay again in the future should you be visiting York.

Thank you for your review. We appreciate all guests feedback. I was pleased to read you enjoyed all aspects of your stay and we met your expectations. Thank you for choosing to stay with us. Kind Regards, Dean Long

I would like to thank you for your review. I was very pleased to read that you enjoyed your stay with us and that you would not only stay with us again, but would recommend us to your friends. I am happy you benefited from the new carpets and new beds since being taken over by Travelodge. I am also glad that you received good customer service. The team at the hotel do their very best to ensure all guests enjoy their stay. We do hope to welcome you and your guests at Travelodge York Micklegate in the future. Kind Regards, Dean Long

Thank you for reviewing the Travelodge York Micklegate. We do appreciate all feedback and use this to improve our guests satisfaction where possible. I am sorry you were not happy with your check-in and check-out experience. I expect all staff to give fantastic customer service and be as friendly as possible. I have investigated the issue you mentioned regarding the shower and have not been able to find any issues. Unfortunately I do not know which room you stayed in but I made the reception team aware to notify me of any further complaints. The mattress protectors we have are essential to avoid damage to the mattress and well as for hygiene reasons. We have good quality mattress protectors in place with guests comfort in mind. I understand that you are not happy with our Early Check-In policy. We do our utmost to inform guests of this policy before arriving at the hotel to avoid people having to carry their luggage around York with them. We cannot store bags due to limited secure storage, insurance and security reasons. I am sorry you are not happy with this. On the other hand, I am very pleased you were happy with the location of the hotel. We take pride in being a well priced budget hotel within the city walls only minutes from the main city centre hot spots. Once again, thank you for your review. Kind Regards, Dean Long

Thank you for your review. I am happy that you enjoyed your stay with us and that you were happy with your room. I am sorry, however, to read that you were not able to check in early as you had planned. We do our utmost to ensure guests who wish to have an early check-in (at the extra charge) are able to do so. Unfortunately we cannot store bags for security, storage and insurance reasons. I appreciate your understanding with this policy and do hope that if you chose to stay with us in the future, we can ensure you a speedy check-in. Kind Regards, Dean Long

Thank you for your review. I am glad that you have enjoyed your stay with us and am pleased to read that you would chose to stay with us again. With regards to parking, the hotel does not have a car park. This is just a drop off point with 3 spaces for blue badge holders. The rest of the area is not owned by Travelodge and is used by the local council. Once again, thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind Regards, Gemma Long

Dear Guest, Thank you for telling us about your stay. I am very pleased you enjoyed your stay and the vibrant city of York. Unfortunately we cannot store bags due to limitation of storage, insurance and security reasons. I am happy we have met your expectations and look forward to welcoming you back to the hotel in the future. Thank you for chosing to stay with Travelodge. Regards, Dean

Dear Guest, I would like to thank you for reviewing our hotel and am glad that you enjoyed your stay with us. I am very pleased to inform you that 2 floors of the hotel have now had the refurbishment completed. This includes carpeting of the rooms and secondary glazing at the front elevation. I think this does remove the 'clinical' look and makes the room more welcomning along with sorting out the noise issues. I will certainly look into the air conditioning issue you mentioned to make sure it is running on the correct program for the time of year. We look forward to welcoming you at the hotel should you visit York again, Regards, Dean

Dear Guest, Thank you for your review. I am pleased you enjoyed your stay with us. Travelodge Hotels are now near completion of a refurbishment program which included carpeting of all rooms to alleviate noise within the hotel and also secondary glazing to the front elevation to help prevent outside noise. I was sorry to read you found the bed to be uncomfortable. Two floors of the hotel have been completed with brand new beds in all rooms as well as brand new mattresses. The remaining floor is due to be completed before Easter. I am pleased you found the staff pleasant and helpful and we look would look forward to welcoming you again should you return in the Summer. Regards, Dean