Swallow Gateshead Newcastle Hotel

Overall it's OK.
The outside is really shabby, which doesn't create a good impression. The bedrooms were fine but the walls are very thin so hope you don't get noisy neighbours.
The spa is ok, but nothing fancy - changing rooms are shabby. Booked a massage and was left waiting for 30 minutes -not impressed.
The staff on the reception were polite but didn't particularly go out of their way to make us feel welcome or to help us find our way around Newcastle. The night porter had no manners what so ever.
Breakfast - the food was quite tasty and plenty of it, but the staff were either invisible or on strike (luckily it was mostly self-service).