Royal Court Hotel

I stayed at this hotel as I was attending a conference there. From the moment of walking through the door it was one bad thing to another. The 70's decor which would have been fine if it had not been put up in the 70's and looked as if it had not been touched since. I had a twin room in which the beds were minute, the room was to dark to read in, even with all of the lights on. I had to complain (though the duty manager did not seem that interested) about the bathroom after finding hairs in the sink, all over the floor and large cobwebs around the window. After another cleaning there were still hairs on the floor. The dining staff did not in the main appear to care about what they were doing with the odd exception. Though the breakfast staff seemed the one positive about the hotel. As for the breakfast it was noted that you did not have to give your room number and we commented that anyone could walk in off the street and have breakfast. After we had, had breakfast we understood why they did not, in fact I skipped breakfast myself the second morning I must say that I did not read any reviews about this hotel untill I came on here to leave this post so the morale has to be dont even consider staying here... find somewhere else

My husband and I booked one night at The Royal Court Hotel in Coventry, paid up front and then looked it up on "Trip advisor". I was horrified at the reviews and temped to cancel, but decided to give it a try. I am glad we did. It was delightful, and the staff were helpful, efficient and happy. The decor is a little tired but the room we had was large, warm, clean and the bathroom had a shower as well as an enormous jacuzi bath!! The food in the Carver restaurant was tasty and plentiful and the wine delicous. We found the place had a charm of its own and the old part of the building was delightul. I think the negative reviews about this hotel are harsh but then I do try to look for the good in something rather that the bad. I would certainly go back it I needed to stay in that area again.

We were very disappointed with our 'standard' room - it was a lovely sunny day but the windows were above head height so we couldn't see out. The divan was broken so that when either of us moved the other one was nearly tipped out and there was a build up of dust on the sides and backs of the furniture. The bathroom was 1970's chocolate brown and desperately in need of some TLC. The fire alarm went off at half past midnight but fortunately we weren't required to leave the room. We ate in the Cavery Restaurant - the primary ingredient in my Mushroom Stroganoff was gherkin and the dominant flavour was vinegar. I complained to two different members of staff both of whom responded 'we always do it that way here'. Overall we felt that the staff couldn't have cared less what sort of experience we had and we won't be staying there again despite regular trips to Coventry.

Start with good bit we thought the room and the hotel was generally clean. As to the rest - it is best described with every adjective begining with "d" ie dreary, dank, depressing, dismal, dreadful, disinterested staff - you get the picture. Having paid for an "executive" room we given a "standard" room and told it was better as it had been refurbished. Have a look at the attached pictures. Note the picture of the stairs patched with tape!! I would not recommend this hotel or the city centre hotel unless there was no other option.

Despite this being the busy summer season I received excellent value for money including an all you can eat cooked buffet breakfast.I did not have any other meals so cannot comment on the restaurant. There was even a complimentary bottle of wine which I did not choose to accept.Parking is generally adequate but the car park does have some deep puddles. The swimming pool and sauna are included in the room price at weekends but when I asked a staff member to confirm this fact he replied "only for residents" and looked at me as if I may have considered sneaking in the Dagenham Girl Pipers to accompany me.Once inside, the leisure facilities were adequate but displayed the bizarre warning notice that wet shaving was not permitted in the sauna! However the staff service experience ruined my stay. Reception staff were unfriendly to the point of being hostile from the outset and bordering on the insolent on my departure.No eye contact- I felt like I was being discharged from a stay in prison-let out early but still guilty in the eyes of the woman receptionist who was surprised that I said I had not run up a bar bill and was somehow trying to hide it..(No eye contact no "thankyou for staying with us-have a nice onward journey"Perhaps she did not want me to return so no "hope to see you again soon".I promise that I did absolutely nothing to antagonise or warrant this impoliteness. Yes it was a busy time of year for staff with a large number of Seniors to deal with but I am not an unreasonable or on this occasion a complaining guest so why the hostility?When waiting to hand over my key(no electronic locks) the receptionist could clearly see me(6 feet tall and built to match)so why choose to ignore me and wait for another guest to assist instead?In case you think that I am being picky the favoured guest was surprised at this strange behaviour and pointed out that I had been waiting patiently in front of him. I have stayed in many different and some upmarket hotels so I do not write bad reviews when they are not justified by the facts. So in summary a good bargain marred by needless bad service.

I am genuinely unsure where to start with this review. I was booked in by my company and had no choice in the place, especially as Coventry is renowned for being very poor when it comes to hotels. It seemed quite pleasant on the website but alarm bells started to ring when I arrived (finally, after many wrong turns and much searching) in the car park. This was far from a secure car park as mentioned on the site - in fact it is little more than a scruffy, unlit field five minutes walk from the hotel entrance. The car park was full and I had to park right at the end of the line, in an ideal spot for any passing car thieves. I got out of the car straight into a puddle. I then walked up to the reecption which looked like something out of 40s Soviet Russia, it is absolutely awful. I realised that the pictures on the walls and on the internet had all been taken when this place was opened many many years ago - it stank of cigarettes and damp and was dirty and genuinely disgusting. The staff behind the desk were quick to demand full payment immediately - despite 'not being able to find my company's booking' - and I now know why. When I finally got to my room (good job I don't use a wheelchair) the radiator was on full blast and the window was open - overlooking the rain sodden car park. The room was caked in dust, the bathroom was full of pubic hair and mould and in short it was a disgrace. I phoned reception requesting a move to be told the hotel was full and this was impossible. I then asked for someone to come and turn the radiator down as I could not do it. Someone arrived and confirmed that the radiator was broken and that he would go and get some pliers to fix it - he never returned. It was at this point I needed a drink. So I went to the bar - chock full of male salespeople, not a woman in sight - and ordered a pint of warm beer from the sticky, filthy bar area. My fellow guest arrived and she told me she had to be moved from her room as when she arrived someone had been sick in it. They moved her to a room that had a single bed and that was equally as filthy as mine. We 'ate' in the restaurant and I am too depressed to even explain how bad this experience was. Think Butlins in 1962 and then remove any element of fun from the experience. We went back to the by now very rowdy bar full of drunken shouting sales people covered in tattoos. I decided to call it a night and went back to my room which was by now about 120 degrees. Not wishing to sleep in a ground floor room overlooking a car park (for obvious safety reasons) with a window open I decided enough was enough and went to reception to join the queue of people dermanding to be moved. After a most bizarre altercation with the surly and quite frankly, very odd, night manager - where he stated he didnt have any rooms- he eventually found one. I was moved to the other side of the hotel (the 'old part' I was told) and was given the key to a room that had to be a joke. In it was a single bed, filthy pink curtains and right in the middle of the bed, a large broken television set. It was past midnight and I heaved the TV off the bed, checked it for lice and finally got to sleep about 4am. I rose at 6am scratching and itching all over and feeling very queasy. I quickly packed and left immediately - never woudl I return to this DUMP it is a disgrace that they are getting away with this. I will be reporting them to their local council as trading standards rules must be being broken here as well as various hygiene rules. Overall a horrible disgusting place. Do not visit!

Stayed at this hotel for two nights in December 2007 attending a family weekend organised for approximately 25 families. The hotel was disappointing from the start with the receptionists not really being interested in who was arriving. The room we were given was a disabled room with twin beds and sofa beds for our two children (none of us are disbaled or requested such a room). We had requested a double bed and also one of the sofa beds was falling apart. I contacted reception to request a different room and was told that no other was available, was also told that no replacement sofa bed was available. Only at my suggestion did they agree to move a single bed from another room to replace the broken bed. Being a disabled room it had a "Wet Bathroom" which means no shower tray for the shower, a curtain was present but once someone had had a shower the floor was soaking and there were no mats or anything else to soak this up or indeed to stop slips. Other than these issues the room was generally tatty. Outside of the room our party had isuses with function rooms being changed at last minute due to other functions that had been booked in. A meal that was advertised as having five starters had only two. The worst though was the bar service, the bar staff did not seem to have any idea, dirty glasses (the typical lipstick marks) were served with the excuse that no others were available without going to the other hotel bar, prices of drinks varied from round to round. Our group had arranged a free bar for an hour each evening and during this time cheap alternatives to labelled spirits were used at the bar (the free bar was provisioned by the hotel as part of the package booking). Unfortunately due to this hotel what should have been a relaxing family weekend away ended up as a stressfull weekend that we were glad to get home from. Only good point was the Pool at the Health club, but even then towels were not freely offered and had to be requested.

I was transferred to this hotel from Britannia Coventry; please do not stay in this hotel either. The place is surrounded by druggy, drunken people. They say your car can be parked in a secure car park opposite. This is not true it is down the road and unsecured, the car park is also crawling with odd people. You fear for your own safety and that of your car. I was then transferred to the Royal Court. When driving to the hotel it looked wonderful from outside but on entering awful, awful place never again will I enter a Britannia hotel. The first room they gave me was dark, depressing, smelt, had an old fashioned burgundy suite bathroom and the bed was like sitting on wood. They said they would transfer me to the Jacuzzi room!!!! On entering the room I could have cried, I had worked a long day and had been messing around with Britannia hotels for over an hour. The walls were covered with flowered wallpaper; the furnishings looked like they had come from a junk shop. The bed covers were dirty, no duvet just an old dirty looking brown blanket and a very old mattress with springs that keep you awake all night. The bathroom, Jacuzzi, never would you sit yourself down in that; it was so old, had hairs in it and black around the edges. The whole room was dusty and dirty. It was late and I could not move again so thought right order food, sleep and get out of the place as quick as I could the next morning. The room service food, again awful. I asked the girls on reception if they understood how bad their rooms were, they replied “no we often get people asking what our rooms are like but we have never seen them”!!!! I could not believe their response and said they ought to take a look. I was paying for this with company money and never would I waste their money or my own on a Britannia hotel again.

This hotel was better than I hoped for after reading other reviews.It was very clean, the rooms were good sized , but had very low watt bulbs which made it difficult to apply make up etc. The leisure facilites were very good, the pool was large and warm( a bonus ) Food was fine, full breakfast and carvery for dinner, pleanty of food, but breakfast could have been kept warmer ( eggs were cold !) The en-suite was very dated , and a strange colour but spotless. The grounds were well kept and pretty with fountains and a small feature stream. Quite an impressive ceiling in reception foyer. Only stayed one night but would stay again. The only complaint was some of our party were stuck in a lift for 40 mins - the alarm rings inside the lift but not in reception and the person sent to release them had no idea what to do, he couldn't even find the right key .Training defintely needed there.