Crowne Plaza Liverpool Hotel

A group of 9 stayed. We paid £140 per room. We arrived at 3.30pm and were told that one of the rooms was not ready as house keeping were still in there. (Check in is allowed from 2pm)No apology for this inconvenience. We were just told to come back later. We put our bags in 1 room and left for a wander round the centre (extremely busy). The rooms were a decent size with a nice en suite. Blacked out curtains were great and kept the room dark up until my partner got out of bed at 11.30am. Check out was a nightmare. This process took us 40 minutes. They had put us in the wrong rooms and were trying to get us to pay for things we hadn't even used such as minibar and breakfast. (£50 extras) The fact it took them 40 minutes to sort out the invoices was a joke for a 4star hotel. The lady even left us in the middle of sorting this out to go and deal with another customer complaint. To sum up: Positives: was a nice clean hotel. good sized rooms with a nice view over river. Check out not until 12pm. Location was definitley the best point Negatives: service provided by staff at reception very disappointing. Not quite worth the money despite the location being ideal.

I stayed for one night mid-week. I had stayed on one previous occasion. Although not cheap (£140 bed and breakfast, plus as people have noted £5 for parking) I could not fault this hotel in any respect. It is spotlessly clean and well maintained. The restaurant is excellent. The breakfast is, in my opinion, without equal. Above all it is the consistent friendliness, efficiency and attentiveness of the staff that stands out. I would recommend this hotel without any hesitation at all. I noticed that Malmaison are building next door, but I just cannot see how they can hope to offer any serious competition in terms of quality.