Crowne Plaza Liverpool Hotel

I called Room Service for 2 pints of Stella. I was advised to use the Mini Bar, but it was almost empty and the previous guests had left things in it, such as areoplane tickets. He gave me two bottles of warm Peroni. As they were both warm, I said I would prefer the Stella from Room Service. He sighed and looked annoyed, but finally agreed to get them. I was told "I don’t normally get orders during the day" and "Don’t worry, I have a drinking problem too" and asked "Do we sell stella here?" . He brought the drinks which were spilling all over the tray & told me that the hotel did not sell Stella, so he had got us 2 pints of Bud instead. He poured the spillages in my bathroom sink & asked me for £5:70. I asked if I could charge it to the room, he said I could not, even though I had preauthorised a credit card to my room. I was charged for items I did not have from the mini bar. When I wrote to the manager, finally 9 months later he responded “We still will not be offering a refund for the consumed minibar items” Not even an apology!!!!