Britannia Hotel

This hotel is an absolute disgrace. We arrived to a reasonable looking reception, which made me believe the hotel would be a nice place to stay in, I was very wrong. When going up to our floor we found one of the lifts wasn't working and had to wait an age for the other lift, which literally stank of urine when we got inside. When we got to our floor, the smell was even worse, the carpet was stained everywhere and there were spare mirrors and signs thrown all over the place. On top of this, the signs that were supposed to guide us to our room were also thrown all over the place, which meant it took a very long time negotiating the maze of corridoors to find the room.
The room itself was unclean and had a strange stale smell. There was only one plug socket in the whole room, which i find unbelievable. The bathroom was acceptable, apart from the fact that the bath had a crack in it which leaked water all over the bathroom floor.
The view from our window was a small enclosed area of concrete walls which was about 1-2metres away from us and as high as we could see, so even on that bright sunny day there was no natural light coming into our room, we had to keep the room lights on, two of which did not work.
During our first night there was enormous banging noises, which woke me up 3 times and I am a very heavy sleeper, my wife was woken 5 times. We complained and asked to be moved rooms but the receptionist was acting as if she couldn't care less and told us there were no other rooms, which i find hard to believe.
On leaving we had to leave our luggage with the hotel because it was a few hours until our train arrived, when we came back to pick up our luggage we found one of the bags had had it's handle ripped of and there was also damage to the other handle, I was furious and asked to speak to the manager, who ACCUSED ME of damaging the bag. I explained that it was damaged when the receptionist took it out of the cupboard but he would not change his position and continued to throw accusations at me. When I asked him to bring out the receptionist to explain what had happened, the manager was even ruder than before and said "this conversation is over" and walked off. I couldn't believe how awful the customer service was. I complained using their website but they did not get back to me about any of the problems. All in all, this was the worst hotel experience I have ever had and I will NEVER be staying at another Britannia Hotel.

Reasonable room for a stay. Definitely not the best but the location is good.
The breakfast is the biggest disappointment.
Luke warm and rubbery. (Buffet style).
Why don’t the cook fresh?
Just as easy or make very much smaller servings which are put out and top up more often.
Birmingham's nightlife is just along the road.
The canalside restaurants and bars are very welcoming.

Fantastic value accommodation - for £60 per room per night the room I occupied had two double beds, two bathrooms, fantastic views and an amazingly central location.
The Britannia was all of a 2 minute walk into the city centre, had its own restaurant, and bar that was reasonably priced. The Britannia also offered a reasonably priced room service menu that was served until late into the evening.
The Britannia doesn't have its own car park but there is an inter linking NCP car park that the hotel offers a 30% discount for their customers, making a 24 hour car park stay approx £9.00. Not bad for a day’s city centre parking!

What an absolutely diabolical hotel. I stayed here on business, as there was nowhere else. I would rather have stayed in a youth hostel, at least you know what you're getting.
This place was awful. On walking in, the revolving door felt like it was going to fall out, the floor was sticky, the staff look at you as if you shouldn't be there, and the one or two syllables directed at you are muttered under their breath.
The staff tended to direct what little attention they had, towards older customers (which is a flipping cheek).
I got into the shabby, slow lift, and when the doors opened I was greeted with the view of peeling wallpaper, dirty walls, and a bad-fitting carpet that looked like a picnic blanket. Once I negotiated the maze to my room, the reassuring sight of my kicked in door was my first impression.
The door handle had been drilled into a piece of painted plywood that replaced the broken area of my door. My door didn't lock properly, and despite my complaint, the staffs were less than helpful. Once in the room, it was like walking into hostel, but worse.
The wallpaper was peeling, there were brown stains on the walls, the blanket/duvet was scratchy, and smelled, the base of the bed was worn and torn, and what the hell is up with the lack of plug sockets?!
Having nowhere else to go, I thought I’d go and try the free wireless service, in the bar/lounge, provided by the hotel. After numerous funny looks from staff, and patrons I'm sure I've seen on the Jeremy Kyle show, I could find the network but the signal kept dropping. I went down to the reception to point this out and ask for help.
Again, the staff ignored me, even though the older patrons there were behind me in the queue. Once I had put my case across, the manager just looked blankly at me, said "I don't know how to fix it" and she walked off.
I asked another staff member if they had technical help, but the look on her face told me she barely knew they have Internet access at all.
All in all, a terrible experience. I have made numerous complaints, but have heard nothing at all from them. Obviously, the lack of customer service is extended.