Family room booked for visit to Alton Towers. Bathroom a disgrace, black mould all round bath, door hit washhand basin, no window and no ventilation in bathroom. £1 and 50p per child to use swimming pool! Surely this should be included in price of hote... read more

Found the Hotel to be value for money. Far from the best hotel i've ever stayed in but also far from the most expensive! I had a adult triple room with full english breakfast - options of cereals/yoghurts - for under £55 total.

Found staff to... read more

This is the worse hotel I have ever stayed in. The place is filthy, the staff are miserable and the food is dreadful.

Dont even risk it, trust me. The only thing that saves it is an 80s style gym which gets you away from the smell of stale fa... read more

Just had a weekend break here, and it was brilliant. I can't understand how this hotel has so many bad reviews. The staff are very friendly especially Kerry in the restaurant. We booked the family room and there was plenty of space for 3 beds and a cot. T... read more

After reading reviews online I was dreading staying at this hotel. Me and my friend were staying for one night and read so many terror stories we didn’t dare take any valuables!

However on arriving we were shocked by friendly service, a clean... read more

Avoid like the plague. Once you pass reception it is all downhill but at least you can admire the carpeted walls of the lift on the way up! Our room was 449 and was not unlike something from the 1998 film Guest House Paradiso.

The door was b... read more

I stayed at the Quality Hotel Birmingham, 166 Hagley Road, Birmingham West Midlands, England B16 9NZ on the nights of 8th and 9th November 2005. I booked the hotel online together with a colleague in another part of the country and both of us booked sin... read more