Quality Hotel

We stayed at the Quality Hotel in October 2009 so that we could attend a family birthday celebration. To ensure a comfortable stay we upgraded to a "superior" room. The welcome was somewhat frosty to say the least.The room was large, but other than that tatty and dirty. The... more

Family room booked for visit to Alton Towers. Bathroom a disgrace, black mould all round bath, door hit washhand basin, no window and no ventilation in bathroom. £1 and 50p per child to use swimming pool! Surely this should be included in price of hotel room. Black... more

Found the Hotel to be value for money. Far from the best hotel i've ever stayed in but also far from the most expensive! I had a adult triple room with full english breakfast - options of cereals/yoghurts - for under £55 total. Found staff to be polite and enthusiastic but... more

This is the worse hotel I have ever stayed in. The place is filthy, the staff are miserable and the food is dreadful. Dont even risk it, trust me. The only thing that saves it is an 80s style gym which gets you away from the smell of stale fags and 1970s carpets. If this... more

Just had a weekend break here, and it was brilliant. I can't understand how this hotel has so many bad reviews. The staff are very friendly especially Kerry in the restaurant. We booked the family room and there was plenty of space for 3 beds and a cot. The swimming pool is... more

After reading reviews online I was dreading staying at this hotel. Me and my friend were staying for one night and read so many terror stories we didn’t dare take any valuables! However on arriving we were shocked by friendly service, a clean room, and a lovely breakfast... more

Avoid like the plague. Once you pass reception it is all downhill but at least you can admire the carpeted walls of the lift on the way up! Our room was 449 and was not unlike something from the 1998 film Guest House Paradiso. The door was broken where it looked like... more