West Bromwich Moat House Hotel

Stayed for prepaid 2 night break on 29/09 -1/10/06 including dinner on both nights. Twin room allocated instead of double which we asked to change after seeing room. Swipe card wouldn't work for second room which was smoking room and only one available so another visit to reception. I was called from bed on second night to pay for drinks from restaurant that had been charged to hotel room. Billed for evening meal although already paid in advance. Staff attitude was uncaring and couldn't explain amounts shown on bill. Sink in room was... more

Rather dreaded visit having read negative reviews.Very pleasantly surprised,especially by friendliness and efficiency of dining room staff.

I stayed in this hotel for 4 nights while attending the Cheltenham Festival. The rooms were clean but slightly outdated. However, food in the restaurant was good and can't be faulted. Staff where friendly and helpful. Access to the M5 was excellent. No pubs or resturants in the immediate vicinty. Overall, hotel was ok but certainly nothing to write home about.

I recently stayed here on business but the company only used this hotel out of desperation as the other hotels in the area were full. The hotel rooms are ok but for the price I would have expected more toiletries. I had 2 soap dispensers attached to the wall - 1 by the sink and 1 over the bath however the one over the bath was empty so they are obviously not checked regularly by the housekeeping staff! I had to stay here for 2 nights - on my first night i was kept awake by my lovely neighbours partying unitl 4am! This was obviously not... more

Some friendly staff but one waiter/restaurant manager obviously resented us disturbing his Sunday evening by wanting to eat in the restaurant. I would recommend the bar food over the restaurant food, even though there is only a limited menu. The rooms cost £120 per night (Sunday to Thursday) and were reasonable but without the toileteries expected at that price. There was hand wash which doubled as a shower gel, but no separate shampoo and no toothpaste. The buffet style breakfast was vastly overpriced at £11 but the fried eggs... more