Novotel London Excel Hotel

What a smashing hotel. The check in was fast and efficient. The room was spacious, clean, with a comfortable bed and good facilities. The staff were friendly and very helpful. The hotel facilities are excellent with a great sauna, steam room and gym. Location wise, the hotel is a five min walk from the adjacent Custom House DLR station. The bar was open until 1am. The restaurant was bright and airy with a great view over the dock; the food was a bit of a let-down at dinner as I felt that it was overpriced and it was far from piping... more

I'd never been to London before, so I was rather skeptical on what my hotel experience would be like, based on the multitude of reviews of many of the hotels on TripAdvisor. I found the Novotel Excel through a third party travel agent, and seeing the positive reviews, decided to take a chance on it. I was SO glad I did! The hotel is very modern and very posh. A great bar is located just off reception with a magnificent view of Royal Victoria Dock. As others have stated, they have a breakfast buffet in the restaurant that's... more

I was sent to the London Triathlon as part of my company's triathlon team. They set us up at Novotel Excel. The rooms were small but clean and well appointed. The front desk was the always polite and helpful. Once Americans get over the exchange rate, they will learn that the Novotel is a great value for the money and a really nice place to stay. The in-house bar and restaurant are wonderful. The breakfast buffet with tea, rashers, black pudding, croissants and every variety of jam imaginable, is just what anyone would go... more

I recently stayed at this hotel with my girlfriend as we were in London for the theatre. The location is good while being some way from the centre of London its right next to a DLR station and obviously well connected by road as its next to the ExCel. Our problems started when we were checking in, we arrived just after 2pm, as the website and confirmation stated this was check in time, to be told this was actually 3pm. Not a problem we sat in the bar and had a relax after the journey, by 3pm there was a large queue waiting to check... more

We stayed here while on a trip to see Billy Elliot. The hotel was very modern throughout. The lobby area was clean and had nice decor and check in was easy and staff were friendly. Our room was nice with a view out into London although the people that came with us were on the opposite side and had a view of another hotel. The room was well equiped with a TV, kettle, iron & board, mini fridge, shower gel, bubble bath etc and a great touch for us was a wire which you can plug into your iPod and listen to it through the TV speakers.<br... more

This was my first stay at a Novotel and I was not disappointed. Well placed for City Airport and Excel Centre. I was given a room with an excellent view of the river. The room was small but compact. Nice bathroom products (but no robes), small but compact bathroom. Only two grips about the room - a separate loo (with no handbasin) and small very obvious hole in carpet. Breakfast was fine - particularly good carrot smoothie, good croissants. Staff are pleasant - recommended

For a London hotel to offer value for money is rare but this one did and not only that, they helped me to pick the best value rate which was less than 50% the rack rate. The staff were very helpfull , the room was very clean with aircon that actually worked. The restaurant staff were friendly and very efficient and made a big fuss over our little boy ,of course he enjoyed all the attention. Only 2 minor moans. 1/ We had to ask a manager to get help with our bags as the car park is a bit of a distance from reception and... more

Incedible experience! The whole building seems to be not just clean but sterilised. The best experience i ve ever had in a hotel. Staff friendly took care every single "problem" i had with great professionalism. I would like to thank the staff member who spent a great deal of time trying to find me matches to light my cigarette (outside the building of course). Breakfast beyond criticism, crystal clean toiletts and all the guarantees a visitor could have for a pleasant and problem proof staying. Absolutely reccomended, a... more

We were down in London to take in the American football at Wembley Although location is not perfect for central London, it does have great transport links via the DLR and tube, we knew this before we booked (8/10). Everything else about our stay at this hotel was 10/10. Rooms were clean and a decent size (twin room we stayed in) and had everything you'd expect. Breakfast, which was included in our rate (booked directly with hotel) was brilliant, full cooked plus continental offerings plus usual pastries. The staff were... more

Was amazing! the staff were lovely and the rooms immaculately clean. This hotel was a breath of fresh air. We just relaxed and let it happen! Really modern throughout and the rooms were basic, comfortable and really inviting. The bathroom.... not even a water mark! I check for everything that might be lurking and there were no nasty suprises! No hidden charges, all extras were explained so again no misunderstandings. Bar staff were great and roof top area overlooked Victoria docks which was very relaxing. Few planes over head but... more