Ibis London Excel Hotel

The good point: A modern hotel which is in good condition, clean and a nice setting The bad points: I have stayed at many hotels and this from a service point of view was appalling. The receptionist didnt appear for 30 minutes despite it being 2:30 pm. When he did appear he barely acknowledged us, just a grunt. Then spent time answering calls and passing a registration form to us we not a word. It took a further 20 mins to check in!!! We decided straight away to get out rather than stay for... more

We came to London to pick up our new puppy as our adorable Hapi had died of cancer. We werenot planning to stay in the Docklands, but coming into London City Airport AND needing a hotel which would take a dog AND that was not too expensive: well the IBIS Excel had it all. Check in was okay but we had to come back 3 times as the key-card was not working. They then realised that the lock needed to be repaired. Somebody was sent immediately and after 10 minutes all was well. The room had everything, was not big but was not cramped... more

The hotel is modern, very clean and friendly. My troom was large and well decorated and the shower/toilet was great. Bar is limited in size good enough. breakfast plentiful if continental in style - I enjoyed the change from the Scottish heart attack fry up. very nice location although around 20 minutes from the centre of the city by public transport. Staff are friendly and helpful if sometimes harassed with numbers checking in.

Me and my husband spent a night at ibis Excel on 10 May and it was perfectly fine for our needs. we arrived at 2 in the morning so obviously check in was quick and the very young guys at reception were kind and welcoming. Rooms are no frill but have the essential , at least for a short stay . The only thing that quite unnerv me is the lack of towels... I mean what are you supposed to do with just two hand towels for two persons ?? what about having a shower, drying your hair, hands, face ...??? No toiletries either but that doesnt bother me... more

This was a very good hotel for the price, it is modern, clean, and nice view on the water. For those who are allergic on plane noise should avoid it, as the City airport is just in the area, so one can hear all the planes landing. The breakfast was great. There was just an exhibition in Excel, so the hotel was bit crowded, but it was still ok. There is a DLR line, so the public transport is also ok. We had some problem with car parking. The car parking is owned by the other hotel, so the place is not reserved and if you take out your... more

booked on line and got very good deal, got to the hotel and everything was perfect. New building, clean room and bathroom!!!! good welcome, good service. Breakfast was busy but good overall. I will come back and recommend the place

Great Hotel. Rooms are new, clean with good clean bathroom and comfortable beds. Found all receptionists I met to be very friendly and helpful. Located in a new docklands area, very close to Docklands light railway (about 5mins walk) where the trains run regularly and its about 20mins into the city. Tip - if you go after 9:30am on the DLR it will only cost you £5.70 for a day pass (zones 1-4) which should be ideal for tourists wanting to visit a few different places in London. Would definitely use this hotel again, and would... more

My wife and i have stayed hear a couple of times when having weekend stays in London and find it to be ideally placed as long as you dont mind using the Docklands light railway to get around. Clean rooms and an okay breakfast for £45 make it about the best deal in london

Good sized rooms, modern and clean. Major problem is that they book very large tour parties and do not have the facilities to cope. Very restricted public areas mean that the restaurant is often used to give the tours their room keys whilst you are trying to eat your meal. I found myself surounded on all sides by curious Japanese school children watching me eat until I gave up and walked out. For the sole traveller a 45 minute wait to book in is not unusual. My room was not cleaned one night, and the receptionist gave me two floor mats in... more

This is a new hotel beside the excel centre but is somewhat removed from central London as there is nothing in walking distance in the evening. I twice had to go back and to reception to ask to get my door swipe working and when I was checking out overheard somebody else with the same problem. The rooms are adequate, as you would expect from a budget hotel but I was very pleasantly surprised with the high standard of the evening meal. The staff were pleasant but there does not seem to be enough of them to cope with the volumes that deal... more