The Metropolitan Hotel

I stayed at the Metropolitan only one night but wish it could have been longer. Service from the front desk and room service were efficient and friendly, no noticeable snobbery. The room was clean, in good repair, decor was cute, and thank goodness for courtesy slippers. Breakfast was a surprise-- amazingly good for hotel food! I went downstairs to Nobu for a pleasant dinner and got excellent service again. Then on to the Met Bar for a drink-- that was the only disappointment. My drink tasted great but the bar itself was sooo tiny with... more

I have stayed in Metropolitan 21-27 September 2005 and was robbed. Three antic maps which I just have bought for 1100 british pounds (almost USD 2000) were stolen from my room. There is no doubt for me that they were stolen by the staff because according to the CCTV camera recordings only the staff entered the room in my absence. After I have discovered the theft the only person who came to speak with me was security service representative. Not a single senior manager came or at least called to say that they will do everything they can... more

Absolutely wonderful treatment at all times. No snobbishness detected, as others on this website seem to think. I thought they had mistaken me for a celebrity, but then I realized that that was their standard of care. Room was like a display from the New York Museum of Modern Art. Bed was gigantic, sheets and pillows were the greatest I've ever experienced! Bathroom was a bit small but well designed ergonomically, and very artistic. Room service was very precise, breakfast delivered at the exact time as requested each day. NOBU restaurant... more

What on earth was I thinking? Highly fashionable for a couple of years - I should have realised that places like this age very very quickly. The once-stylish and ultra modern interiors now seem dusty, faded and cheap. The rooms are incredibly shabby with chipped furniture, marked carpets, mouldy mirrors and mucky baths. What is almost funny (except that the rates are so high) is that the staff behave as if they are still the top hotel in London. There were a couple of nice people - a very nice australian receptionist and a keen doorman... more

We ended a two week European vacation with a one-night stay at The Metropolitan. Despite reading and hearing that this place was snob central, I never really detected any from the staff. Sure, a few guests were snooty but you can get that at a Motel 6 in the USA in some places. The hotel is in an excellent location (Hyde Park is close, the Palace is very close, and Picadilly Circus is probably a 15-minute walk -- not bad for London). We didn't eat at Nobu, but I think the place speaks for itself. We did hit the lobby bar -- which... more

I am very happy with the Met. Premium rooms are excellent. Room service menu is unimaginative - but good. My experience of the service is entirely positive - and it is service that makes the hotel so good.

I stayed at the Metropolitan on business for about 4 or 5 nights in December 2004. Yes, the hotel staff is VERY reserved (or "snooty", as some have described), and yes, they can make you feel a bit unwelcome, but on the whole it's a nice hotel if you like an understated, modernist style. The room I had was on the small side of average, but it was by no means tiny and it was much larger than a more expensive room I subsequently had around the corner at the Four Seasons. I was particularly grateful for the iron and ironing board provided... more

Most of the criticisms you've heard about the Metropolitan are valid. The staff at the front desk are haughty, snooty, preoccupied, and often confused. They are clearly more concerned with being 'hip' than with helping guests. For example, it was exceedingly difficult to get one of them to help us when our elevator keycard malfunctioned. You'd think that might warrant some attention? The hotel, however, is pretty amazing. My friends and I were fortunate to have large, upper-floor rooms with views of the park. The bathrooms are... more

Although highly touted for Nobu, the house restaurant, and the overall chic location, the Metropolitan Hotel is snob factor plus. Condesending front desk staff were helpful, but grudgingly. For high price, the room is nice, standard, clean and modernist, but our view overlooked the HVAC system of the nextdoor Hilton Park Lane. Great minibar and bathroom goodies, with bathroom storage very, very good. Big plus was the heated towel rack, good for drying out handwashables. Room service was fast and very, very competent. But, beware the... more

We have just returned from a week at the Metropolitan. The hotel is very snooty and we have never experienced such slow service before. The rooms are not worth the money at all. The hilton next door has a far better ambiance. Being residents we arranged to meet some very good freinds we met at a medical convention in miami in the hotel bar at 6:30. As the professional couple of doctors arrived - super smartly dressed. They were turned away very rudely by some jumped up security woman who made them feel like dirt.