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Holiday Reviews > Africa > Tunisia > Port El Kantaoui > Port El Kantaoui Hotels > Iberostar Royal Kenz Hotel > Read Reviews
Iberostar Royal Kenz Hotel ReviewsPage 1 2 3 4 5 6
| Board Basis: |
Half Board |
| Date of
Holiday: |
Aug 2008 |
| Tour
Operator: |
First Choice |
| Submitted
By: |
myole20 |
| Overall
Rating: |
9/10 |
| Comments: |
second time to this hotel.This is a good choice for couples wishing for a relaxed soak up the sun holiday.Excellent staff good service,cleanliness and no kids.The French and Italian restaurent are both a must,you can have one visit to each restaurent per week but you must book by filling in the day and time in the register on reception.The only downside we found from last year when 90% were Brits was that there were more nationalities this time mainly Italians and French some spanish but they were all nice people very friendly, the only German people there were staying on an all inclusive basis(the hotel were running a two month trial with one tour operator)some of these a small minority I must say were the usual all inclusive bunch ...fill up on as much beer as you can and pile your plate up until it starts to fall off .Even though they were all inclusive the bar staff tried to serve the half board residents first because of the tips they got.We noticed this year towels were being put on beds around the pool(not last year)but if you go down to the beach you can get a sun bed anytime but the beach is a five minute walk from the hotel.It hes its own private section and a super beach bar where you can have lunch and a cold beer.
Prices
bottle celtia beer 3Dinars @£1.30
pint draught celtia 4 Dinars @£1.72
their most expensive wne was a chardoney at 23dinars@£9.90
cocktails 6or7 dinar @£2.89
but note spirit bottles no matter what are poured extremely sparing
pizza at beach bar12" @£2.10
0.5 litre coke fanta sprite 2 dinar @85p
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Aug 2008 |
| Tour
Operator: |
Thomas Cook |
| Submitted
By: |
Mr G Norman |
| Overall
Rating: |
3/10 |
| Comments: |
Good points : Choice and quality of food on offer was excellent, if a little bland (nothing was particularly spicy). Some waiters were very attentive and helpful. Very little pestering by traders etc (mind you, you would not expect that inside a hotel). Pools very good.
Bad points : We had to change rooms three times. First the balcony door would not close properly, making the air-con useless. Then in the second room the air-con was pathetic - it was 28 outside and after being on all day and all night the room was 27! I saw other people sleeping on their balconies to keep cool at night. Maid did not replenish toilet rolls and shampoo etc. We had to ask at Reception for toilet rolls and they promised to send them - 2 hours later they had not arrived; we had to get a roll from the toilet in the hotel lobby and take it to the room. The plug mechanism in the sink in the bathroom did not work. We asked three times at Reception for it to be repaired and every time they said it had been but they would send someone to repair it again. They never did and to the end I was having to prise it open with a teaspoon - not "4 star" quality. Internet - a rip off. I paid £2.30 for a card that lasted for an hour. Four days later it had "expired". In very small print on the back it says "valid for only 3 days" and they never said this when I bought it. There are only 2 computers (for a hotel of 800 guests) and most days only one was working - some days neither was working! Sun loungers by the pool - there were guests at 5:30am, in the dark, bagging beds with their towels! The grounds are filthy. Nobody seems to have the job of picking up litter, consequently there are cigarette packets and plastic bottles strewn around the grass by the pools. The nearby beach was good but again it was littered with discarded bottles, coke cans (don't walk barefoot) and the presence of stinging jellyfish was not welcome. The staff at the hotel (with the exception of a few - our table waiter was excellent) should not be in hotel work; they have no concept of serving a customer well. They convey the attitude that we should be grateful to them if they deign to serve you. For example when my wife had to complain on the phone to Reception about the air-con not being effective, the person interrupted and said, aggressively, "You listen to me" (it sounds like Fawlty Towers). Quite rightly, my wife interrupted back and said "No, YOU listen to me!" As you walk around the hotel and grounds any staff will not move aside for you, rather they carry right on expecting the guests to move aside for them. They really should not be in the hotel business. They will not receive our business again.
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Aug 2008 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mrs Jenny Stevenson |
| Overall
Rating: |
7/10 |
| Comments: |
Just arrived back from Royal Kenz. Had good time but a few things that spoilt the holiday.
On arrival we wanted to change money when checking in to enable us to hire a safe. They would not accept cards so we had to spend the next half hour wandering around other hotels to find a cash machine.
Our room was quite clean but tatty and in need of redecoration. The stair carpet was in fact dangerous as it was so threadbare!
The entertainment team and the waiters did a fabulous job of keeping everyone happy and it did not take much to get changed from a 6.30 breakfast and early dinner to later sittings.
All in all we had a good time but I dont think the facilities warrant 4 stars
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Jul 2008 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mr E Freshwater |
| Overall
Rating: |
9/10 |
| Comments: |
AN excellent two weeks - I'd highly recommend visiting Tunisia if you like all the comforts of a tourist resort (good spoken English, tours, shops, variety of food) but not the usual effects of British tourism (drunkeness, fighting, all kinds of unpleasantness!).
My wife and I spent our honeymoon at the Royal Kenz hotel, in a superb room overlooking the pool with a sea view. Breakfast was a broad selection buffet, and dinner likewise. We also got two a la carte visits each week there, to their French and Italian restaurants within the complex.
The beach was a two or three minute walk down a quiet path - not well lit, but safe all the same. Miles and miles of unbroken, clean sand and plenty of loungers (free, but pay for the cushion). Expect to get hassled by trip operators, though if you're polite and say 'no thanks', they leave you alone.
Good transport links into Port El Kantaoui, either walk for thirty minutes, get the bus for pennies or brave a taxi ride. I'd recommend the bus, it's safe and reasonably quick, though you might wait for a while.
The bus is also good for getting to Sousse, which you should visit early in the morning to avoid the worst of the heat and the more manic street sellers. They can be enthusiastic to the point of coercion, even aggressive, but just keep walking and say 'no thank you'!
Thomson ran great tours, and the reps were friendly. Hotel staff were superb, couldn't fault them at all.
Kids aren't allowed at this hotel, and the guests were generally older than us (40-60s), but it's got a nice atmosphere and we'd go again like a shot.
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Jul 2008 |
| Tour
Operator: |
First Choice |
| Submitted
By: |
Mrs L Pearce |
| Overall
Rating: |
9/10 |
| Comments: |
Our week spent at The Royal Kenz Hotel was wonderful. Without a doubt it is worth spending that little bit more to stay here as it is recognised by many of the locals as the best hotel in the area. The building in itself is well laid out, clean and spacious, along with the pool areas being beautiful and enough room for all. The staff are friendly and willing to help if you have questions or problems. Worthwhile staying half board as there aren’t too many places to eat once you leave the hotel and most entertainment in Tunisia seems to be hotel based. We were very impressed with Tunisia and would definitely stay again if we return.
9/10
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Jul 2008 |
| Tour
Operator: |
Thomas Cook |
| Submitted
By: |
Mrs E Bowsfield |
| Overall
Rating: |
10/10 |
| Comments: |
today we arrived back in uk after 2 wks in the kenz our first vist to tunisia but it wont be the last it was one of best holidays we have had. can not find fault with this hotel from the food to entertainment was great. a nice clean hotel, plenty to eat, friendly staff and and the best animation team weve ever seen cant wait to go back WE had a 7 1/2 hour delay at the start of our holiday so it meant we arrived at 5am and had to wait until 6 am to get a drink so only got a couple of hours sleep but missed 1/2 day of our holiday due to air craft problems T.cook handled this very poorly and i would not choose to go with them again but our stay at this hotel made up for this but next time we go it will be with another opperator we got a £9 voucher from T.Cook for a meal in airport. we
would highly recomend this hotel but not THOMAS COOK unfortunately our last three holidays have been with them and each time has been a bad experience one we had a25!/2hr delay with £20 compensation this is not a caring company have gave this a 10 rating because of the hotel would give them a100 rating but T.COOK a big fat ZERO
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Jul 2008 |
| Tour
Operator: |
First Choice |
| Submitted
By: |
Mr K Nelson |
| Overall
Rating: |
7/10 |
| Comments: |
A very relaxing and peaceful hotel. The reception was first class and we had checked in and were in our room within 3 minutes of arrival. The room was bright, airy and clean and had more than enough wardrobe/drawer space available.
The main hotel restaurant was OK but a little bit tired in decor and flooring. The food was good with plenty of choice for starters, main and sweet. An area which let the hotel down concerned the waiters in the restaurant. There seemed to be an undercurrent of bad feeling between certain waiters - we were not the only people to feel this - and whilst it did not spoil our mealtimes we could have done without it. The pool areas were clean and very picturesque with excellent grounds and the pools were inviting. The only complaints around the pool stem from the "mattress man" at the pool near the outside bar. He was sullen and miserable and had his hand out for dinar before he'd handed over the matresses. Also both outside pools had " fountains" spraying into them - WHY. All they did was make a racket.
The bars in the hotel were fine and in particular the staff at the American Bar were excellent. We took the option of eating "a la carte" in the French & Italian restaurants and thoroughly enjoyed the experience. Service & Food being 1st class.
The animation team worked extremely hard and everything they done they done well. Perhaps some outside entertainers could have been brought in say twice a week to add variety. A very positive point was the excellent First Choice rep at the hotel.
I would return and would recommend it to friends.
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Jun 2008 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mrs S Prewett |
| Overall
Rating: |
10/10 |
| Comments: |
Have just returned from Tunisia after 2 weeks staying at The Royal Kenz and its been a most enjoyable holiday, the hotel we found to be of the highest standard the accomodation was very pleasant and cleaned to a very high standard the chambermaids as are all the staff we found to be very helpful and courteous and nothing was ever too much trouble for them, we were always greeted when ever we went into the bars or the restaurant with a pleasant smile and a willingness to please which we always found to be genuine. The food is excellent and a very good choice, something for everyones taste. The excursions are good and well organised can recommend them to add to the holiday experience. We shall definitely be returning next year.
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| Board Basis: |
Half Board |
| Date of
Holiday: |
May 2008 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mr R Kemble |
| Overall
Rating: |
9/10 |
| Comments: |
Just returned from our 4th holiday at this hotel. Hotel is very comfortable and clean in all areas. Food is excellent and all the staff are most helpfull. We had one of the refurbished rooms which overlooked the terrace and pool. This was lovely apart from when the pub singer struck up every night until around midnight, so be warned if you like a bit of peace and quiet in the late evening do not pay extra for a pool view room.
We were pleasently surprised this year that the shop owners at the Marina seem to have learnt not to hassle you too much. Will certainly return next year but won't be opting for the pool view room.
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Apr 2008 |
| Tour
Operator: |
Thomas Cook |
| Submitted
By: |
Mrs GA STONARD |
| Overall
Rating: |
10/10 |
| Comments: |
Just got back from a super holiday, this Hotel has to be the best in the world, the staff are so friendly, always available to help and so polite. The room we had was fantastic ever thing you needed, the rooms were clean and tidy every day, and the maid was very friendly too, nothing was to much trouble.
The pools are very clean and not crowded at all, waiters to fetch you a drink or even some food, no need to get up from your sunbed talk abaout being spoilt it was great.
The food in the main resturant was super so much choice from hot to salads, but watch out for the bacon not a patch on danish - you were given a personal waiter ours was Nadil very nice chap. These waiters really work very hard to please you.
The Italian Restuarant and French also offer super meals which we were allowed 1 meal each week free per person, fantasic settings and food.
If you reall want a great holiday with great atmosphere you have come to right place I couldn't wait to get back to book another holiday for early next year and If I can work on the hubby maybe later in the year.
Our Holiday Rep Jamil Thomas Cook was a really cool guy not pushy at all trying to make you go trips he likes to talk to you about what you expect from the trip, are there anyone in the party who maybe disabled really considerate and not just taking you money.
A very happy holiday maker Gill Stonard
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Apr 2008 |
| Tour
Operator: |
First Choice |
| Submitted
By: |
Mrs S COLLINS |
| Overall
Rating: |
10/10 |
| Comments: |
Just got back from the Royal Kenz after the most relaxing, friendly week. Cannot fault the staff, the guests were all very friendly and made us feel most welcome. We arrived for our breakfast on the first day at the same time as another couple and we were sat on a table with them which I was a bit worried about to start with. However, they were really nice (thanks David and Francis) and made mealtimes a pleasure.
The food was varied and good, there was always something to like. The soups are to die for!
Our room was always clean and comfortable although starting to look a little tired.
We booked online and upgraded to a superior room, 1214. We were disappointed with the view (rooftops) but how much time do you spend in your room anyway? We never used the bathrobes so wonder whether it was worth the money upgrading?
Very friendly guests as I said, hello to Bobby and Alana, Pete and Jo, just some of the
friends we made there. My husband enjoyed playing french boules with you Pete.
We will certainly consider going back again in the future and hope to get one of the rooms which were being refurbished whilst we were there. They are apparently very plush!
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Apr 2008 |
| Tour
Operator: |
Portland Direct |
| Submitted
By: |
Mr D Potter |
| Overall
Rating: |
10/10 |
| Comments: |
Just got back spending two weeks at this hotel and had a fantastic time.
This hotel no longer belongs to the Iberostar chain and is now privately owned.
All building work has now finished until November. Even with the building work what a great holiday and no kids!!!!!!!! bliss!!!!!The beach is only a 4 mins walk away.
Food chioce very good at the buffet breakfast or you could choose to eat at dinner at the French or Italian restarants free once at each during the week.
After the bingo about 21:30pm the local hotel reps put on thier show and it's different each week and you don't see the same show twice (not every night). It is very funny and I have never laughed so much. Ask showky to do his baby walk!!!!
Their dancing is excellent.
One of the best holidays we have had !!!
Thank you to all at the Royal Kenz!!!
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Mar 2008 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mrs A Broadhurst |
| Overall
Rating: |
8/10 |
| Comments: |
Lovely hotel very clean and well kept. Shame that a third of the hotel was a building site!! Be warned the builders start by 8 am so no lie in. The staff were very helpful and the food was excellent. Even put a quiz on when we had a day of rain. Thought we would have an evening meal as we arrived by 8pm. So be warned there is not one when you book with Thompson. Trip to market and vineyard was disappointing everything in the shops and markets are the same the wine tasting was rushed and just felt ripped off. On the whole an excellent hotel shame Thomson didn't inform Travel agents of building work as we had specifically asked about this when we booked.
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Jan 2008 |
| Tour
Operator: |
Thomas Cook |
| Submitted
By: |
Mrs M A Jarvis |
| Overall
Rating: |
10/10 |
| Comments: |
the royal kenz is the best hotel i have stayed at i have been going to tunisia or 20 years and stayed at most of the hotels when we go to tunisia we stay for at least 8 weeks and the staf and anagment can not be faulted they go out of thire way to make sure your time spent there is safe and happyi would recomend the royal kenz with out any dought that anyone stays there will be made welcome and will have a great holliday
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| Board Basis: |
Half Board |
| Date of
Holiday: |
Nov 2007 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mrs S Ahmed |
| Overall
Rating: |
8/10 |
| Comments: |
What a fantastic holiday. Stayed in room 1117, lovely views of the pool and sea. Good choice of food always enjoyed our meals, the waiters were excellent and nothing was too much trouble.
The maids were very good and kept the rooms really clean and even made animal shapes with the towels.
The pool area was not too bad, it got a bit busy but we always managed to get a sun bed after breakfast when we wanted one. The only problem we had was after our evening meal we could not always get a seat in the bar area.
The beach was only a few minutes walk away and was never that busy while we were there, the port was a 30 minute walk along the beach lovely in the day time but seemed very quite when we went in the evening.
We went to Sousse 3 times by taxi and never paid more than 8 dinars. We went in the ribat in the medina which is well worth it as if you go to the top of the tower you get a great view of Sousse and you can also see in to the grand mosque.
The market is a bit daunting but worth it.
Booked a camel ride through the hotel which was pretty good it cost 60 dinars for 2 of us and lasted 3 hours.
Overall the holiday was fantastic and we will be going again.
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Iberostar Royal Kenz Hotel ReviewsPage 1 2 3 4 5 6
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