Milestone and Hotel

The service in this hotel is excellent! The rooms are exquisitely appointed, with modern baths, free internet connections, wonderful turn down service. We went for my birthday, and my son had requested the Food and Beverage Director make a birthday cake for me ( a surprise for me). It was a sinfully rich and moist cake and the presentation was excellent. Our experience with this hotel and with this neighborhood in London couldn't have been better. We highly recommend it.

My husband and I recently took a trip to Morocco, London, and Dubai. Out of all the hotels that we stayed at I would have to say that The Milestone was the most charming hotel. The hotel is very small, which means you get personal, warm service from every staff member. From the point that we arrived we were checked in quickly and then given a tour of the hotel and of our room by a wonderful butler named Terry. Terry, throughout our entire stay, was a tremendous help in suggesting what things to see, where to eat, etc. He is a great... more

This is my favorite hotel in London. It's small but exquisitely decorated, and the service is just wonderful. No request is too big or too small, and when I have had (very minor) issues, they have responded quickly, efficiently and satisfactorily. I also ate the the hotel restaurant and it was a very satisfactory meal. Room service too was wonderful. If you can, stay in the apartments as these are just so beautifully furnished with real fireplaces, shiny beautiful kitchens, and lovely rooms. I love this hotel. In terms... more

If you are looking for a wonderful small hotel with a very British feel then the Milestone is for you! We had a wonderful stay there. The staff is so friendly and helpful. After a full day of site seeing it felt like coming home.....if only my home was decorated so lovely! The rooms are cheerful and comfortable though a little on the small size compared to American standards. The location is great, right across the street from Kensington Palace, quiet yet not too far from the action. The tube station is a short walk and the on and off... more

We wanted to be near a friend's flat in Kensington and she recommended the Milestone Hotel as an excellent choice of hotel. We're glad we took her advice - it is a real gem! The decor is unfussy English and the staff couldn't be any nicer. Our room was a little small but immaculate and we loved the rain shower head in the bath. We had an excellent dinner our first night and the breakfast buffet was more than adequate with choices of hot dishes available. We would definitely stay there again. Travelers from Amelia Island, FL

We had a wonderful stay at the Milestone Hotel from Aug 23 - 26, 2006. The management staff would greet us by name and stop and chat with us during breakfast or while we were relaxing in the lounge with afternoon drinks. The concierge helped us with tourist venue reservations and also with wonderful dinner reservations at neighborhood restaurants and also at the hotel restaurant. He also helped by email prior to our travels. The head butler is a charming man who is extremely proud of the hotel and is a very good hospitality ambassador! He... more

We had a fantastic stay at the Milestone, and would recommend the hotel to anyone. It is a very charming small hotel, well located within a few minute walk to the High Street - Kensington tube station, where you have access to all of London on their wonderfully convenient Subway system. There is also plenty of shopping, and pubs for dining and nightlife within easy walking distance. Rooms are on the smaller side (which can be expected for London), so I recommend reserving one category higher than you would usually be... more

15th July, 2006 This is the third visit to this hotel in Kensington which we have found to have excellent service, lovely staff and beautiful rooms. Right in front of Kensington Gardens, you have plenty of shops, pubs and restaurants in walking distance but are only 10 mins away from the West End. Every room I have seen (total of 5) are all differently but individually decorated and include all the essentials even down to stationery items in the desk. We have stayed in many hotels in London (including Claridges and Blakes) but this... more

Our family enjoyed this hotel and its wonderful ambience. Although one of our original rooms was too small and inconsistent with the description, the front desk worked with us to move us to a larger room for a supplemental charge. Terry, the butler, was especially charming. Full English breakfasts were very good, and dinner was excellent. The concierge was extremely accomodating. We appreciated the free internet access. Sometimes the doorman has to work hard to hail a taxi so allow plenty of time before the theatre or dinner out.

My husband and I stayed at the Milestone in June while we were en route to Dover for a cruise to the Baltic. We had stayed at the Milestone a few times before and always loved it. We booked a de luxe room with king bed. The night before we left home for London I had a message on my machine to ring the front desk at the Milestone. I was worried that something had gone wrong with our reservation! I talked to the Duty Manager who told me that our room's AC was not working (and London is hot this summer!) so he asked if we would mind... more