Hyde Park Paddington Hotel

Senator Hotel has recently been partly renovated. We arrived late due to bad weather on the ferry from Europe They gave our twin room away so gave us a room on ground floor at back of hotel. The room was so small it had a double bed, we could'nt walk around(with single sheets & blanket across the bed) to have the suitcase in the room we couldn't open the bathroom door(just as tiny). After complaining, they promised to move us the next night, which they did. When staff moved our luggage while we were away they removed clothing and opened our... more

My son's room had an ironing board, but there was not enough space to put it up. The bathroom was so small you had to have the door open to wash your face. If they offer you a room on the ground floor or in the basement - flee.

One of the worst rooms I have ever stayed in. It was in the basement, down a steep and winding set of stairs. The airconditioning did not work so had to have the window open (which was filthy and had a huge crack with a piece of tape across it). It was opposite the exhaust fan from the kitchen so each night and morning, the fumes from the kitchen pumped directly into my room and I had to breathe greasy, smelly air. The room was so tiny that when they came in to fix my tv which was not working, I had to stand in the bathroom to allow... more

This is the WORST hotel I have ever stayed in. The staff is totally inept and very unhelpful. They can't call for a taxi, using mini-cab services instead. The rooms are claustrophobic. Mine was so small I was unable to open my suitcase. Seriously. Construction goes on all day and practically all night. There was drilling outside my door (less than 10 inches from my head) at 0705 in the morning and, at one point, the workers actually turned off the electricity. I wouldn't stay in this place again if it were the last hotel left on earth and I... more

This "newly refurbished" hotel is actually deeply in construction. Cabinets have no doors, construction materials in the hallways, AC is not working, etc. Next year, assuming they actually finish the work they're doing, it may be an acceptable hotel if the rates stay reasonable. Rooms are very small, but typical for this type of London hotel. The bathroom is extra small (the smallest I've ever seen ensuite in London) - there is no room to mount the toilet paper holder, so the rolls just sit on the toilet. The advertised "ample" closet... more

Had to change hotel because we skipped our tour to Liverpool and our hotel was fully booked. Ended up here, my gf and I. The first room was so small we could not stay off the bed both at once. However, we were able to change to a larger room after one night without any costs. The staff was not friendly at all. No smile - I cant believe people want to work in a hotel if they dont like customers. The elevator was shut down the last two days. Aircon didnt work. Breakfast was ok, but we found out breakfast was not included,... more

I booked the hotel before reading the reviews and was then a bit worried. I called before arriving at the hotel to ask about parking, and was told there was plenty - that was a bit of a fib, they have 12 spaces @ £20/night!! Arrived to find all spaces occupied and had to park on an NCP, although that was only 5 mins away. Beware - room rate, may not include Breakfast, although this wasn't clear from the booking! Room was nice, but staff weren't particularly knowledgable or helpful.

I read the reviews for this establishment AFTER I made the reservation and thought we would have a nighmarish experience. Thankfully, it was just the opposite. Check in was fast and efficient. The room, a double on the fifth floor was beautiful! Everything was new and in working order. I will give them the benefit of doubt concerning the air conditioning. It was installed but not yet hooked up for use. It was hot in the room and they did provide a fan. Breakfast was fine although I had to have the charge removed from my bill.<br... more

I booked the room via hotels and specific asked for 4 stars quality and internet accessbility because I was aware of the hotel rating in London is generally lower than in US. However, when I arrived on May 31, there is no room available for me. I was tranferred to another near -by 3 stars hotel - the Paddington court hotel ( a Best Western chain). I was place in a single basement room that needed to go through a very confusing hallway. That was total unacceptable because I origially booked a double bed single executive room (... more

We stopped at the hotel for 2 nights in the middle of May. Bargain? price of £120 (2 people, 2 nights B&B). Minus points, The room wasn't ready when we arrived (even though it was after 2pm) It was red hot even with the window open. The room we had was tiny, I cannot imagine what a visitor from the States would think. The bathroom was the smallest I have EVER seen. Thre was an ac unit but it didn't work. Plus points. Good location near to Paddington station. We did get provided with 2 fans on the... more