Grosvenor House Hotel

We stayed just one night after attending a function at the hotel. Our room was spacious and very comfortable. However, it was very "tired" and in need of refurbishment, although it was spotlessly clean. Major renovation works are going on at the hotel, which caused endless confusion and we got lost on one occasion. Three of the four lifts were out of service when we left, so you can imagine the chaos that caused! The buffet breakfast was excellent, although it was expensive. The service at the hotel was superb, certainly the best... more

We stayed two nights 28/29 April 2006. There are major renovations going on. Indeed when we arrived the whole of the front of the entrance (on Park Street NOT Park Lane) was under going a refit and we had to use a temporary reception at the side of the hotel, which wasn''t very well marked. Check in was fine, but because of the works, you have to walk through the bar/restaurant to get to the lifts. The carpeting in the lifts needed replacing about 20 years ago. As you walk through the corridors to the rooms, it is obvious that... more

Stayed here in a suite recently - it was huge and immaculate. Decor surprisingly dated though. Service from the hotel staff could not be faulted - much better than most London hotels. However, renovation is causing chaos. Would give it a wide berth until it's complete.

I stayed at the Grosvenor House with my family July 26-29 for vacation. I booked two rooms for three nights and had an absolutely fabulous stay. I checked in with some wariness because: A) I was using Marriott Rewards points. B) I knew the hotel was undergoing a multi-million GBP "restoration" and C) I had been warned by a friend that it was past its glory days. Despite these reservations, our stay was near perfect (with a few minor exceptions that I will note). Ankur, the front desk manager, warmly greeted me and... more

For such a famous grand old hotel things need to be changed, i know that there is a modernisation programme underway and i hope they finish it quickly. It's clean and comfortable i've given it a 3 star rating because it's meant to be one of the best hotels in the world but it isn't.

The Grosvenor House is under renovation. We got booked into here when the Marriott Park Lane was booked up. I was at first very upset because the renovations, but they set me up with a nice room. There are many areas of the hotel which are very nice, while there are areas that are in need of renovation. The clincher on whether I would recommend it was the staff. They were some of the nicest I have ever encountered. If you can upgrade to the 7th floor, it has the nicest 'executive lounge' I have ever encountered. They had breakfast and snacks... more

With out a doubt the most run down, stinkiest hotel I have ever stayed in. Two other people were checking out - moving to other hotels when I was down at the desk to complain of my horrific room. It is being renovated and in 2 years maybe it will be nice- but until 2007 avoid this hotel. The pool is closed. The rooms smelled and were in disrepair.

We stayed six nights at the Grosvenor House on Park Lane,London on 3/12/05. The hotel exceded our expectaions. There is renovations going on which I new before hand but they did not inconvenience us at all. The room was huge and so was the bathroom which was also marble. The location is ideal. We could walk to a number of areas and attractions. It is very close to the Marble Arch which has bus and subway lines. We ate at a wine bar called FINO WINE BAR. It is just off park lane if you. are walking toward the... more

I stayed here with my Partner and our twelve year old son. The hotel looked fairly impressive from the front and the reception lobby was huge and very grand. We found the reception staff very helpful and we were blown away with our room or should I say our suite. It was decorated in a very georgian, Laura Ashley style and spacious. It even had a walk in closet. The bed was the most comfortable I have ever slept in and we all found the pillows spectacular. I would love to know where they get them from. The bathroom... more

Just stayed at Grosvenor House again for the third time. Each time the hotel gets quite a bit more frayed, which is why its now undergoing extension renovation that will take 2 years to complete. The common areas in the lobby at first glance are nice, but on close inspection are just downright filthy. The grand room in particular (there are mobile homes in the U.S. with cleaner/nicer furniture). Add a thick layer of cigarette smoke from all the smokers and you get what the English would call a most 'unfortunate' experience. Pray Marriott... more