Lilly Hotel

The Hotel Lilly... well where to begin... My friend booked this hotel against my better judgement even after we had read the previous reviews on this site. She herself was convinced that because the last couple of reviews were good, then the hotel must have gotten better recently... hummmm... The service even on arrival was horrendous but actually really funny and quite entertaining. The reception attendant was quite rude, seemed completely delirious and confused. The room was ok... but when I say ok I say that in a very loose... more

I stayed at Lily Hotel for one week exploring the Sight of London, it was close to the tube station so there was no need to pay for expensive cab fares. Once entered the hotel, greeting from reception was wonderful, they very friendly and helpful.We got ourself a double room, which was very clean and smell fresh, I was very satisfied for the price I paid considering the location of the hotel (15 mins tube journey to heart of London). Breakfast served was satisfactory, just the way i like the english breakfast. Finaly i must admit it was... more

I do not have much to say. I was not the one who booked at this hotel and I had to stay there. It was the dirtiest hotel I've ever been in my life. Almost disgusting. The was some hair in the sink and we asked at the reception to have it cleaned: they answered there was no staff at the moment to help; but they never cleaned, not even later. We did not have any lamp close to the bed and we had to walk in the dark at night to find the switch. Avoid this hotel unless you're just interested in spending as less as possibile.

Booked through Lastminute at Kings Cross - 65 pounds per night for a double plus five pounds to the booking service. When we arrived, the smell in the lobby made me nauseated (We live in New Orleans and it was reminiscent of the smell in our house after the water had subsided, but obviously, not as pervasive.) We had already paid in advance for the night but the woman at the desk demanded payment for the other two nights (or should I say ordered us to pay her in advance). My husband asked to see the room first. The hallway was cluttered... more

We booked through Rates to Go website. Key points: Dirty, noisy, our booking had been double booked. we got given 2 singles instead of our booked double room. would not change this for us, when we asked for the room we booked we were told " be grateful youv'e got a room at all" management offered no discount, told us to look elsewhere and yelled this at us.

I didn't actually stay here despite having a booking and paying the fee to Expedia up front as I got to the hotel to find that my booking had been cancelled by the hotel. No effort had been made to contact me and I was left stranded in London with nowhere to stay. The message I got from the management was "not our problem". I wouldn't recommend the experience to anyone.

Booked through LastMinuteClub at Gatwick airport - 70 pounds per night for a double or twin. When we arrived, the lobby looked ok, but don't use the elevators if you have claustrophobia, they only hold three people. We rented a double room which turned out to be a single room with a double bed wedged into it. I know it's a single because the wall was indented for a single bed (see photo). As a result, we could only pass each other in one space beside the window (see photo). Our door card did not work and I had to go back to reception to... more

Arrived in London and booked this hotel through last minute dot com,my advise is dont.From the outside the hotel looks like a hostel,the inside is even worse,the carpets and curtains smell as do the corridors.The bathrooms were a joke I couldn,t have a shower the whole weekend ,badly fitted bath and shower,great big gaps in all the fixtures made sure that water leaked all over the uneven floor. We paid for a full english breakfast,but saw the state of the dining room and ate out. For the price we paid we really were expecting a... more

Over the course of 3 weeks, I stayed at an assortment of hotels and hostels in England, France, and Italy. The Hotel Lily was the worst place I stayed by far. As an American, what surprised me most was the lack of air conditioning. Of course, as I traveled Europe, I realized that most places do not have air. Hotel Lily, however, seemed to be the least ventilated of any of the hotels I stayed at. The nights were disgusting and muggy, and the only thing that keeping the windows open did was allow the extremely loud noise (that's what you... more

Stayed for one night 18 - 19 march. Rooms small. Beds are small. The heating did not work at all. Knob was broken off. Called the reception and they said they would call back and send someone up. No call and no show. They knew the knob was broken off and there was no way the heat would have turned on.. The water was very dirty...had to wait between 15 - 20 minutes before it was clear. The toilet did not work properly....had to turn the handle like 20 times... Breakfast was a total bust...Not up to standard at... more