Rubens At The Palace Hotel

We stay at Rubens in July 2004. I am a travel agent (under cover!) and found this hotel to have it all... great location, attentive staff, good meals, reasonable price. I highly recommend it.

We spent three nights two weeks apart and were extremely pleased with the rooms and the staff. Everyone was extremely nice and willing to make any changes we needed. The first room we were taken to was obviously a smoking and they made the switch to a non-smoker immediately and even upgraded us at no charge. We plan to return to the Rubens the next trip.

Just back from a 2 night stay at Rubens at the Palace. The hotel is attractive with a very English feel. It is in an excellent location approximately 2 blocks from Victoria Station where the train and Underground Tube system is located. You can get anywhere in London in minutes. Buckingham Palace is 5 minute walk, Big Bus Tour (highly recomended) stops less than a block from hotel door. We had a triple room (King bed plus pull out sofa bed for 16 year old son) which was small by U.S. standards but comfortable and nicely decorated--no view.... more

I purchased a suite package from LuxuryLink and was very pleased with the Rubens. Mom and I went to London for her 70th birthday. The Rubens package included a suite, breakfast, evening canapes, one night dinner, flowers, champagne in the room, daily afternoon tea, and a hop off hop on bus tour. It was a great deal at about $1000 US for four nights. The suite was large with a king sized bed and a sofa bed. The bathroom was large with great bath products. The location was excellent -- across the street from the Royal Mews, down the... more

Our family of five just spent a week at the Rubens. We have nothing but praise for the accommodations and excellent service we received while staying there. When we arrived one of our rooms was not quite ready. Although we waited only minutes, we were treated to free drinks in the Library to make up for the inconvenience. The entire staff made us feel very welcome all week. The concierge and other desk staff was very helpful in recommending places to eat, in helping us plan our itinerary, and in directing us to points of interest. The... more

The Rubens is a wonderful, very British hotel with a friendly, helpful staff. My wife and I stayed there for four nights in late May 2004 and couldn't have been more pleased. Our room, a "superior king," which cost us approximately $280 a night (152 pounds, including tax), was quiet and comfortable, though by American standards it was not spacious. Sure, there were little quirks, such as the need to use a bedroom plug to operate the in-room hair drier, but such things only added to the charm of the place. It was tastefully decorated,... more

We stayed there in Spring '03 for about a week, having booked a great-looking rate on the hotel's own internet site. When we arrived, we were a bit taken aback that the front desk had no record of our reservation -- luckily I had kept the printout from our internet booking (it was not prepaid), and was able to show it. So they let us in, thank goodness (no apologies were made). From then on, everything was roses -- well-appointed room, good noise-proofing from the busy street below, view of one end of Buckingham Palace complex, friendly... more

We stayed at the Rubens based on the excellent reviews given and its central location. The hotel was wonderful and we highly recommend it. Our flight arrived and departed from Gatwick so we used the Gatwick Express train to Victoria Station. The hotel is an easy 5 minute walk from the station. It is close to the tube and bus stops, tour buses, and Buckingham Palace. The staff at the hotel was friendly and useful. The hotel arranged for tickets for a sold out performance at the Globe theater from a ticket broker and made reservations at... more

After all the good stuff I read about the Rubens, I booked a room for my husband and myself for a week. The minute we got there we were told that they had no non-smoking rooms left, but they were happy to upgrade us to another room, which was 20 BPS more expensive, but included VAT so really it came out to about the same. The woman at the desk showed us the 2 different rooms, and of course the more expensive one was better so we chose it. The Consierge desk, especially Dave, was excellent and attentive and you couldnt ask for nicer, warmer... more

In my opinion, if you are reading about Rubens and then do not book it, you have made your first maistake. This was a great place to stay. the staff was very helpful and always ready to serve. This is a great location yet relatively quiet location. This was across from the Rotal Mews and a few blocks from Victoria Station and most key bus stops. Our room was a little narrow with a double bed, but our daughter had a king bed (upgrade) and she had a large room on a side street. She had no issues with street noise. We had a early check in a... more