Thistle Piccadilly Hotel

This hotel was booked for me. Good breakfast and fantastic location. However, the hotel is seriously let down by the poor decor. Would not recommend for someone looking for a room with a nice fresh feel.

I have stayed here on business so can't comment on the value for money factor, however it is a hotel in a great location! We have had several different double rooms - all good sizes, slightly shabby bathroom with one room, great showers in all! A full breakfast was included in my rate - very tasty. Really nice to have a cold buffet & then have your choice of hot breakfast cooked to order (no bits of bacon congealing under a hot lamp here) , very old fashioned almost, but in a nice way. The dining room is quite small but nice. The restaurant staff have been very helpful, including getting me a jug of milk for my room

my husband and i stayed here because we won a competition for a show and a night in london (dirty dancing is brilliant by the way!) Its true that the rooms look dated but ours was clean and comfortable and the staff friendly and helpfull. We couldn't really complain as we hadn't paid for the room or meals - which were very nice - and we would stay there again as the location is great, everything is in walking distance, just minutes from the tube, although if I was paying, maybe I would expect more updated rooms and bathrooms.

My stay was booked for me and several colleagues by our employer. We turned up to find that one of the rooms had been cancelled and initially they seemed reluctant to reinstate the booking. My employers confirmed they had not cancelled so it must have been the hotel admin. The lifts were tiny which is not good if people are carrying luggage. In two of our batch of rooms none of the lights worked. We were checking in mid-evening so it was pitch black in there. Reception eventually managed to find someone to sort this out. Then I saw how tiny my room was. It was amazing how they could justify £125 per night for this room! The bathroom was tiny too. The light in there took ages to come on and then I found I had to run the tap for several minutes before I could get any hot water. I was in a hurry to get washed and changed so this caused a major hold-up for me. And I had booked a smoking room but there were no ashtrays (a minor problem but annoying on top of the other problems). A couple of months back I paid £80 for a gorgeous room at the Novotel in Central London where it was spacious, everything worked, and the staff were excellent. The Thistle in Piccadilly is overpriced and the staff are inefficient. Avoid this hotel!

Arrived 12/5/06 - 12/7/06. Exterior of the hotel eclipsed by all the work scaffolding surrounding the building. Reception Staff informative and friendly. Our room was a deluxe Kingsize rm. Opening the door we were greeted by very old fashioned bathroom directly opposite door, with chipped garish pink and white tiles. (very 80's). Definately needs updating. The carpet saw better days in the 90's. The room was a reasonable size and the bed was clean and inviting. What made up for the shabby furniture and fittings was the spectacular view from our floor to ceiling window. Directly over leicester sq. It really put a smile on our faces. During the stay our main light flickered constantly and the (heating)air conditioning didn't work. However the included in the stay breakfast was very good and really we didn't spend a great deal of time in the hotel. Our trip to london was fantastic. Hotel very cheap for central London and for that reason I highly recommend it to others. Just be prepared for 3* surroundings. Hope this helps !!

After winning a 5-night stay at the Thistle Piccadilly on a Priceline bid (for a 3* hotel in the Mayfair/Soho area), I was concerned by the mixed reviews the hotel has received on TripAdvisor. However, my stay here was very pleasant and comfortable. My standard double room, though showing a few small signs of wear and tear (e.g., peeling wallpaper), was clean, nicely furnished and spacious enough. Although the room was on the first floor (in the U.S., this would be considered the second floor) overlooking an extremely busy, noisy intersection, the double windows meant that I wasn't at all disturbed by noise. I had come prepared with earplugs, but never once needed to use them. Between the soundproofing and the comfortable bed (with crisp white duvet and firm mattress), I slept very well each night. The air-conditioning worked very efficiently. There was tea/coffee-making equipment and a trouser press, but the room did not have a safe or mini-fridge. The bathroom could have used some updating - there were a few chipped tiles and areas that could have used re-grouting. However, it was clean and spacious, and water temperature and pressure in the shower were excellent. I found the retractable clothesline very handy for drying hand-washed items of clothing. The staff was generally friendly and helpful, but there were a few hiccups in service: (1) The receptionist tried to charge me for the stay even though it had been prepaid through Priceline; I had to show them the Priceline voucher on check-out as well as check-in; (2) The hotel appears to be disorganized and perhaps understaffed in housekeeping. One day, I returned to my room briefly after 4 pm, and saw that the room had not yet been cleaned that day. A few minutes later, a housekeeper knocked on the door and asked to clean the room that very minute, because she was due to go off shift very soon, so I left the room because she was pretty insistent. Returning to the room later, I found that she had been in such a hurry that she'd left some card keys and cleaning supplies behind; she had also left me several mini-soap bars but no shampoo! (3) At 6:30 am one morning, I was woken up from a deep sleep by a wake-up call I had not ordered; and (4) One of the concierges had very limited command of English, and could not answer basic questions such as the cost of Internet access provided by the computer in the hotel lobby. (It turned out to be very expensive - about 4 GBP for 20 minutes' access - but there are plenty of reasonable Internet cafes in the vicinity.) Since I was paying a bargain rate for this hotel ($80/night including taxes and fees), these minor service problems didn't bother me, and I was very happy with my stay at the Thistle Piccadilly. However, the normal room rates for this hotel are much higher, and if I'd been paying those rates, I'd have expected a higher standard of service. Finally, this hotel could not be more centrally located: right between Leicester Square and Piccadilly Circus, in the heart of theatreland, on the edge of Chinatown, and a stone's throw away from both Soho and Trafalgar Square.

I booked the hotel having read the web site review and having stayed previously at a vey good London Thistle Hotel. This particular hotel is clearly not a four star hotel as advertised on the Thistle web site. The exterior and entrance looks decidely worse for wear as does all the Hotel decor. Check in was ok with no problems and staff were helpful. The location is very central for Theatres, cinemas, Chinatown and many restaurants, It is noisy as you would expect due to its central location. Our room was a disappointment for a deluxe room. It was clean but was a let down due to the aged decor. You could see where the wall paper had been re stuck to the walls where it had previously peeled. The room air conditioning did not work. The bathroom was small with a tiny hand basin. Mould could be seen between the tiles some of which were chipped. The dining room was quite pleasant with attentive staff although you had to wait on occasions for the buffet food to be prepared, Startlingly my wife found mould on her toast. The Hotel really cries out for a total refurbishment. Having paid full price for our two night stay the Hotel was in all a very big disappointment. I for one will not now be considering the Thistle group of hotels for any future accomodation..

Stayed for one night in the Junior exec suite. Huge room (for London) flowers, chocs and wine in room. Top floor and no noise at all. Staff more than friendly and ideal location for all major attractions. Couldn't fault anything and will re book for our next trip to London. If visiting London stay here

Thistle Picadilly is very nice. Clean. Everything looked brand new. We had 2 adults & 2 children in our room & were given a room with king size bed & 2 roll aways. I was worried about the noise factor staying in this area, but the room was quiet. The room was air conditioned. Great stay & great location!

Stayed here for 2 nights. Room very big, bathroom needed updating, pink and green suite with white cracked tiles, very off putting when showering. Breakfast was waiter/ress served, poached egg cold and who wants cucumber with their breakfast? Location spot on but thats all the Thistle piccadilly has going for it!