Hyatt Regency London - The Churchill Hotel

We had our wedding reception in the Churchill in April this year - we could not have asked for a more perfect, or well organised day. The service was commented on several times by our guests as being more than first class, and the food, was the best (I am not being biased) I have ever had at a wedding - we have set a benchmark now for all our friends which may be hard to surpass. We stayed in a suite which was superb, very spacious, a bed I could have stayed in forever and great amenities - only one blip was the view of scaffolding... more

Exceptional hotel. Spaceous rooms, incredible service, delicious food. This property sports the best Regency Club that I have ever visited. The Churchill cigar bar was a fine addition to the property and the server was very helpful. 50% of the hotel was undergoing a complete renovation, but they have done a perfect job hiding that fact. I didn't realize it until I was told. Excellent location.

I had the opportunity of staying in The Churchill twice in the last two months (a Birthday weekend London escape for my wife and me in February (first week of February) and a short Easter vacation with the kids (a boy and a girl of 12 and 9 years) (the second week of April). The overall impression was simply excellent. As one would expect from a five star hotel. I had stayed in the Churchill a couple of times in the past during its Intercontinental days. I can say that the only difference that I have noticed, is in the general... more

My wife and I wanted to spend a couple of nights in London, so we booked a two night stay at The Hyatt Regency - The Churchill at Portman Square. The hotel seemed full (much of it, I believe, is under renovation) so they wanted 28,000 points per night for our stay. This is twice the normal rate. When we were shown to the Regency Club room, it was freshly decorated and quite attractive --- but not much bigger than a shoe box. The Regency Club concierge, who showed us to the room, asked enthusiastically, "What do you think of it?" I... more

Went for a weekend trip to London. The hotel is in a great location for Selfridges and other Oxford Street stores and a short walk to Hyde Park. The quality of the hotel was well up to standard and I can't fault it in anyway. The reception staff were particularly courteous and got the stay off to a good start.

We had a marvellous stay at this hotel - from the moment we arrived, we felt relaxed and comfortable. Our room was in the Regency Club, which meant that check-in was on a dedicated floor and handled swiftly and easily. By the time we had enjoyed a complimentary drink in the Regency Club Lounge, our luggage had been delivered to the room which was ready and waiting for us despite the fact that we had arrived early. Service throughout our stay was impeccable and we had a very good dinner in the Montagu restaurant. We had requested a late... more

Having read the so-so reviews posted here, I thought that my stay at this hotel would be lackluster. But I have loads of Hyatt points and was ending a vacation in Italy with two nights in London, so I couldn't pass up the opportunity for a free stay. I knew the hotel is under renovation and expected the worst. Upon check-in (where there is no sign of renovation in the very nice lobby), I asked if I could have a renovated room. The clerk told me that, while some rooms are finished, they didn't have all the kinks worked out. Fair enough,... more

This is definitely not a 5-star hotel as advertised. I'm a Hyatt Diamond member and travels about 200 nights a year, including many in London. This was my first stay here and I was thoroughly disappointed. First of all the hotel is quite old, and undergoing a renovation. I can see why the rooms need updating as age definitely showed. My biggest complaint is that the walls are paper thin. I could hear my neighbor's television program even with my TV turned on. Check-in was quite disappointing as well. Even after informing... more

My wife and I stayed here recently on our honeymoon. We had pre-paid for a King Size bed and had informed them of a request for early check-in. We waited for 3 hours for our room, which was basically two twin beds stuck together in the middle of the room, with the pinned headboards showing that it is double. I complained and they changed the room for us that evening. It was a king size headboard, but yet again, a couple of double beds stuck together. The other problem was the air conditioning. Unfortunately we stayed in london on the hottest... more

OK, I'll be honest, like many other guests I stayed here as part of the Hyatt frequent guest program. We paid extra and had a regency club room on the 8th floor where the temperature seemed to be a constant 28 degrees (celsius) in a cold London Spring. Regency club privleges include breakfast and drinks/canapes from 18:00-20:00 in a private lounge. While there were many guests from normally warmer climes who seemed not too mind, two Aussies found it quite stifling. We dressed for a cold London and everytime we came to our room and the club... more