Victoria Park Plaza Hotel

Simply a *GREAT* deal for the money. Rather "W" in style and crazy-affordable for the quality and location. Excellent, central location at the heart of the city and steps from major Victoria Station. Nice staff. No problems. I've stayed twice recently and would seek a room there EVERY time I go to London from now on! Nice, clean, up-to-date, modern and stylish decor...everything functional, nothing broken or in need of attention. I read a few of the other reviews and the negatives kinda' sounded silly to me. From my humble point of view, there are a few things to remember when traveling: First, things are different in different parts of the world (isn't that THE reason to go in the fist place? Otherwise, go to Epcot). Second, big, established, destination-cities like NY & London are expensive. So if you want five stars, be prepared to pay. Otherwise, this place is a winner. :-)

Booked an executive room, got upgraded to an appartment. Absolutely gorgeous. Helpfull staff who really smiled (unlike most London hotels). Very clean room(s) with modern decor and quality fittings. A perfect base for our London weekend - will be back again soon. PS - The restaurant food was excellent and the staff very attentive. Thankls for a good stay.

The front desk staff were a little distant and didn't go out of their way but overal above average. I was on a working vacation and required a reliable Internet connection. The first day when I plugged in my electrical adaptor smoke came out of it. I called the front desk and they rushed someone up who checked the voltage and then quickly whent to a nearby store and gave me a new adapter. Midway through the stay our keys were accidently deactivated. Also the internet connection whent down - they sent their IT guy right up- determined the entire hotel network was down and fixed the problem. The connection was 12 pounds per day, about 150K/min, no wireless and reliable. The rooms are clean and modern- (limited TV channels)

Just got back from a stay at the Victoria Park Plaza from April 3rd to the 7th. I chose this hotel for my family of four after reading such great reviews on TripAdvisor. I really had high hopes. After flying from the states all night I assured my wife that we could arrive at the hotel around 11:30AM and probably check in early. After all I had read this many times on the reviews. The same blond haired concierge that I have read about in the recent reviews informed us that 2PM is the check in time and to come back at that time. After touring for 3 hours we got into our rooms. Now since this was our first time to Europe I don't know how to compare them. The rooms were medium in size, the bathrooms very large. I don't understand the design of the shower doors because there was no way of avoiding a small flood on the bathroom floor everytime someone took a shower. I did not hear much outside noise because our windows had a beautiful view of an office building just a few feet away (we could read their computer screens). The door key in the light switch was strange but if it conserves energy I can live with it. The bed itself was just fair, my side of the bed leaned on an angle to the floor. The continental breakfast was included with our room, thank goodness, buy itself it would have been $24 and consisted of cereals, fruit, juices, bread and sweet rolls. The hot breakfast was extra, we passed on that. The concierge was ok. That means he wasn't the great, let me help you, cheerful type of person you would expect. He was just ok, answering plainly whatever you had the nerve to ask. The hotel itself was contempoary in design which we knew about and were fine with , although some of the artwork was funky. The front desk staff were not overly friendly, but just ok and were nice enough to allow us a late check out of 1:30PM. The location was a positive. Great location next to Victoria Station with trains or buses to take you anywhere. As I stated before this was our first trip to Europe and althogh the hotel experience was not bad...it was just average. If I ever return to London, I probably would not stay there again.

My husband and I just got back from a 4 night stay at the Victoria Park Plaza and boy do I have a lot to say. I read all the good reviews about this place and was very excited to go. Upon arrival (11:00am) We were not allowed to check in. The front desk informed us that check in time is at 2:00pm and to come back later. After being up all night my husband and I decided to walk to the Victoria Station and then off to hyde park we went. When we got back to the hotel at 1:50pm The Rude front desk clerk (Blond Hair Girl) had told us we were lucky to get the room we got. That check in time is not until 2:00pm. When we got to the room it was hot. We called down to have someone come up to help fix but was told that the air was broke and that we would have to prop the window open. We did. The noise from outside was very loud all night long. Construction was going on until 12:00 The next day we asked if we could get our room changed and talked to Ryan the manager, He said he would take care of it. He said to go and enjoy our day and when we get back to check at the front desk for our new room number. We went out came back around 4:00pm. Front desk clerk (Blond again) Insisted that we inform her why we needed a room change Rudely I may add. I told her we already cleared this with Ryan and that the room was Horrible. Another clerk heard me and came over to help the Snippy chip on her shoulder Blond out. We were taken to the 9th floor at another corner of the building. It was still loud but we decided there was nothing more the Hotel could do. I suggest that they have a little more training in the customer service dept. Also wr were not aware of any breakfast service for us until the last day we were there. They could of mentioned this to us. I do want to say that the coffee shop called "The Mix" had incredible coffee and pastries. Nice service to. All in all the front desk here needs major help. I have always relied on trip advisors candid reviews of hotels. I am being very honest when I say for the price you could find a much more customer orientated facility in London than this one. Look out there anywhere and you will find it.

We stayed at the Victoria Park Plaza 3/22-24/04 and will stay there again next time we visit London. First, we asked for a larger room and were upgraded (free of charge) to an executive room. The staff was friendly, the rooms large, plush and clean and the hotel was VERY QUIET. The hotel is only a 5 minute walk to the Victoria train station where you can catch the Tube all over London. It's also a short cab ride (14 pounds) from the main train station where you come into from outside of London. Great hotel & great value, especially if you check early enough on websites like hotels dot com.

This was our first trip to England and Victoria Park Plaza was a wonderful choice as a hotel for first-timers. We chose this hotel after researching reviews on tripadvisor. We also stayed at two other hotels during our stay with which we can compare our room and this room exceeded our expectations. We were not disappointed. We were allowed to check in early, apprx. 10:30 am and we were expecting a room with two twin beds and received a king-size bed at no extra charge (and we got a deal on this room at $130 a nite). The room was spacious even on US terms, as I was prepared for the commonly smaller european hotel room described in many other reviews. The room was smoky at first but opening the window cleared that up quickly, and it did not linger in the linens or carpet. (For those with allergies, they do have non-smoking options, we just had no preferences when checking in.) The room otherwise was very clean; the bathroom was clean with nice modern glass sink and deep bathtub; the service was friendly and helpful altho seemingly understaffed. The hotel is modern and contemporary, much to our liking, and the extra facilities of fitness center, sauna/steam room were nice. The best was its location, literally steps from the Victoria Station for train and bus access and walking distance to Buckingham. Plenty of life in this central London location with eateries, internet cafe, and a theater nearby. We were not disturbed by any noise, and we had room service the first night and our meals were delicious (even if a little overpriced). There were only a few negatives: the towels (some still stained, no washcloths, we brought our own towels), TV (no options, but who's here to watch TV, right?), the light (powered by leaving your room key in a slot by the door, we're new here, is that common or is this part of a modern hotel? But once powered, there was many options of lighting from ambient to task lighting), and the phone (local calls are charged to the room at out-of-this-world rates! Better to use a payphone.) These few negatives were really small details if you ask me, the positives definitely outweighed all of these. The beds were comfortable, room clean and spacious and location is excellent... We would definitely stay here again.

very disappointed. RUde concierge. Little or no concept of customer service. £140 for the executive room was excessive. had to keep chasing up reception for service. they did not automatically give us the exec lounge key when we checked in. If we had not read about the lounge we would have never known what was on offer for the price we were paying.Eastern european staff a little friendlier but the English concierge behaved and looked more like a bouncer at a nightsclub stopping customers from revisiting. I felt he was going to punch me - such was his aggressive manner.

My friend and I recently returned from a seven-night stay at the Victoria Park Plaza Hotel. Located in a block bounded by Vauxhall Bridge Road, Wilton Road and Gillingham St., the Park Plaza is very convenient to the Victoria RR station and the Victoria tube stop (both 2 blocks away) and the Victoria Coach station. Buckingham Palace, Green Park, St. James's Park, Whitehall and the Tate Britain are all within easy walking distance. (We took the National Express coach from Heathrow Terminal #4 to and from the Victoira Park Plaza, but would not recommend it to anyone! Take a taxi - or the tube if you can negotiate the escalators involved in transferring from the line from Heathrow.) We had a second-floor Executive Room overlooking Gillingham during our stay. We booked a package deal through Expedia in early November and paid approx. $185. a night for our room. The room resembled a Holiday Inn Express in terms of size and layout. The lighting in the room was a bit inadequate, but the storage was fine for a week's stay. The two twin beds were small but comfortable; the linens were clean and attractive. The bathroom was very nice - plenty of hot water, a very nice sink area and a deep tub (which would be difficult for some people to get into!) The towels were a bit scarce, esp. the washcloths. The complimentary toiletries were a nice touch! The TV has a very limited selection, but the screen was large enough for the room. The breakfast bar was very filling and nutritious. The nightly wine and beer service was OK. The health club is very nice and very clean ...esp. an under-used steam room. The service at the hotel was uneven and occasionally lacking. The staff seems a bit inexperienced. The temperature control was also inadequate: the heat was still on during the first part of our stay and the hotel was too warm. The location is a noisy one, so it was inconvenient opening the small window for some air.

I attended a conference held in the Park Plaza & hosted by the Royal college of general peactitioners. At this conference a box of my papers & display materials including a valuable training pack was "lost" by the hotel cloakroom staff. Although the staff concerend on the day seemed effficient & courteous. There were many procedures to comply with when checking in belongings to the cloakroom & this assured me things would be looked after. I was even required to sign in empty boxes! I then witnessed the banquetting manager bullying staff during the course of the day. I have registered my complaint via the internet & written to the manager. Although I have recvceived several phone calls in which I simply had to re-iterate my complanit to several different people no one has ever contacted me with a sufficient response or offered any compensation. Considering the look of this hotel the service is lacking & I would not consider staying there myself or using it for clients.