Thistle Westminster Hotel

We stayed at this hotel because they were able to accomodate 5 people (2 adults, 3 teens) in one room. Our room was huge and spotlessly clean. The front desk staff were very helpful especially the concierge who arranged our tours and the breakfasts were great. We would definitely stay here again. It is centrally located to everything (Victoria Station, Buckingham Palace, etc).

Overnight stay at The Thistle, Westminster was a pleasant suprise, after reading all the dreadful reviews. Fast and efficient check in and check out. Staff were friendly and helpful, room was spotlessly clean. Good breakfast catering for all different tastes. Smallish but comfortable lounge area and only downside was a makeshift bar area. Everything you could want to drink apart from anything on draft, just a bit dissapointed to see it set up on a table covered with a white tablecloth. Hopefully a temporary arrangement. Otherwise a very pleasant stay with no complaints whatsover. Excellent location, try Bumbles restaurant round the corner. Doesn't look anything special from outside, but try it, you wont be dissapointed.

I stayed at this hotel for one night for work. The whole experience was terrible. The first room I was sent to was so hot I could barely breath (no air con, and the windows are fixed so they only open a little) and was a smoking room when I'd specifically asked for non-smoking. The whole of the UK has been having a heatwave, but this hotel is supposed to be air conditioned. I went down to the front desk - they confirmed the air conditioning was broken, but claimed they had no cooler rooms initially. Since the whole point of me staying in a hotel was to go to an early meeting in London the next morning I said that there was no point me staying there if I couldn't sleep, as I'd be useless in the meeting - and I was sure my company would want me to go home and simply miss the meeting if they couldn't accomodate me in a room which was habitable - or book me into a different hotel. At this point they miraculously found me another room. This room had a little cold air coming from a vent but was still really hot. I barely got any sleep at all, and wished I had gone home as the first thing I was told upon attending my meeting was 'you look terrible - really tired'. I was shocked that given the fact the windows don't open properly (there are metal fixtures so they only open a crack), they were continuing to book people into the hotel. The temperature in the first room I was in was so high that it would have been a health hazard for anyone with a medical condition. I stayed at the end of July - well into a very hot summer - it isn't as if this was the first day that temperatures went above 30C. They'd had plenty of time to either fix the problem, or to book their guests somewhere else (or simply inform travellers of the problem so they could make their own decision). Do not stay here. There are better places in London for less money.

Stayed here for 4 nights in May. Looks good initially but rapidly becomes clear that this place is a shambles underneath. No aircon, no decent internet access in the rooms, practically impossible to get on the phone outside 9 - 5, which isnt good if people are trying to contact you from US, even basic things like getting an iron and ironing board are a lottery. They also appear to have a somewhat cavaliar attitude to charging items to your credit card - despite having paid for the room in advance, they almost charged me twice. Complaining about the place to head office doesnt seem to do any good. Would suggest that people strongly avoid.

We stayed at the Thistle Westminster for 4 nights for vacation (in the middle of the heat wave) in July. It is located in a fantastic place for tourists. Right across the street from the Victoria Station which takes you anywhere you want to go in London, just two blocks from Buckingham Palace, and within walking distance of Westminster, the London Eye, and so much more. We loved our room as it had a lot of character with the barrell rounded ceilings, couch, two chairs, two beds, a desk, and a nice closet with an in-room safe. The only down-fall was that the hotel does claim to have an air coolin system but the heat was way to much for it and we really boiled in our room all four of the days and nights. We would not even feel it circulating the air. Fortunately, we did get a little airflow during the night which wasn't much, but enough to lower it a degree or two. Overall, we really like the hotel and enjoyed our stay. Again, it is a GREAT location for tourists and we would definitely stay there again!

Advert stated: airconditioning, modern 4star deluxe hotel. well, the word hotel is correct! aircon - essential in a rare London heatwave. Sadly on arrival it proved to be what the reception described as "aircooling" - which translates as small airvent in the wall that has no effect on room temperature. First room I checked into had a dirty bath (marks all up the sides). Second room was the same - I ended up taking a washcloth and cleaning it myself. Overall impression of somewhat tired furnishings in need of an update. On a positive note, the room was a very good size for London, and very convenient for the parks for a run! Won't be back here!

I stayed at Thistle westminster hotel along with my family in May 2006.We had a nice time,Hotel rooms are decent compared to other london room sizes.Hotel rooms are clean and housekeeping staff does a good job.Very close to victoria station and Buckingham Palace.Staff is friendly and helpfull. Compared to other hotels i have stayed across the world,this hotel seems understaffed,The guy who manages the retaurant also doubles up as room service .......Also everytime you ask for room service they charge you 2 pounds as service charge,even for empty plates . But overall its a decent hotel and worth staying for a few days as tourist as well as on business.

We stayed 2 nights at this hotel in early May and though the staff was very friendly the rooms were uncomfortable. We arrived at Heathrow airport and decided to take the bus to Victoria Station to see some of the city as we were only there for 2 days, not realizing that the bus station was quite a bit of walking distance from the hotel, especially for a group of six with luggage in tow. We had reserved 2 - triple rooms and upon our arrival (close to 2:00 PM), luckily our rooms were ready. But we walked into hot, stuffy room with stale cigarette odor. We were told they were sorry, but they were having some unseasonably warm weather (75) and that they hadn't turned on the A/C system for the hotel yet and offered each room a small fan, which we accepted. We opened the window as much as possible, which wasn't much, and dealt with the outside noise of a busy street. Our beds were less than comfortable, especially the pull out and everything looked drab, not like the bright airy picture you see on the internet. Though it was nice to have a wall attached iron w/board to use. We didn't eat at the hotel, so have no comments about the food. But we did eat breakfast at the "Panini" place across the street which was very good. Walking around the hotel's neighborhood at night was a little uncomfortable, but seemed to be safe. We probably wouldn't stay at this "Thistle" location again without it being renovated.

Got a deal to stay here in October 2005 through Virgin Vacations. The hotel is in a decent location just about two blocks from Victoria Station where you'll find easy access to all the central tube lines, bus lines, and express trains to Gatwick. Its also close to Buckingham (about a ten minute walk). The general area around the train station seemed a little sketchy at times, but was always safe. However the hotel was very dated and worn inside. The lobby furniture was worn threadbare and the room looked as though it hadnt been updated since at least the late 70's - early 80's. The mattress was the worst I've ever had in a hotel -- about 5" thick and felt as though it was stuffed with straw. The room overlooked the street with two bus stops right below our window. Nice sounds of the city, but not good if you're trying to sleep. I'd compare the room to a dated and worn Motel 6, except the walls here were brick and Motel 6 would have more comfortable beds. Would try not to stay here again even though the area is very convenient to Victoria station.

I thought that this was an excellent hotel in a very good location - within 2 minutes walk of Victoria station. The area also felt safe and was always busy - a bonus for lone female traveller. The rooms were spacious and comfortable with nice toiletries in the bathroom along with a decent power shower!! - it certainly woke you up in a morning!! I would have no hesitation staying here again. The buffet breakfast was excellent - and every single member of staff that i encountered were always helpful and very pleasant.