Crowne Plaza - St.James Hotel

I stayed at the crowne from a friday to sunday. all in all i thought the hotel was great in my opinion,the room was very clean very roomy and an ideal location within minutes of the sights of london, probably 2 mins walk to the palace,also try to get a courtyard view. I would of given the hotel an excellent rating apart from the odd thing, when arriving I was wearing tracksuits bottoms and trainers just so I would be comfortable on the drive down, upon entering the hotel the gentleman at the concierge desk looked me up and down as... more

Lovely, friendly hotel with an American bent. You'll appreciate the plumbing, I guarantee it. After traveling extensively in the UK this hotel is above average and with the two "bars" and wonderful restaurants it's a sure bet we'll be staying again. Location is ideal, you can walk everywhere and the tube is steps away. Safe and secure. I recommend it highly.

Checked in at 9 PM to a small room with a window facing a brick wall with an HVAC unit outside, pretty noisy. The room was very hot, the AC did not work. I went down to the desk & asked if they could look at it while I grabbed a bite to eat. Came back & they opened my window, still no AC, to the crappy brick wall & noise! The room had no hand towels as I disovered at 11:30PM!! You will need to wait for an elevator, only 2 with 1 working and it stops at every floor going up or down!!! Next day I complained & got a beautiful... more

Our family of three stayed her for two seperate nights-Sat. March 26th and Friday April 2nd. Our first overnight was great. They were very helpful and breakfast we just wonderful! The location of the hotel is super-a 5 minute walk to Buckingham Palace and a 10 -15 minute walk to the Thames. Our 2nd night, however, was a bit different. Our key would not work in the door, we had to walk to the front desk-not a short walk as the hotel is in an interesting shape-there was a problem with the lock, so my family left the hotel for over 8 hours to... more

I traveled to London with a study abroad group of graduate students in March of 05. We stayed several nights, went to France, and then returned to the hotel for one more night before flying home. Unfortunately, I did not have positive experiences with this hotel. I felt that, for a 4 star hotel, the front desk staff was incredibly rude and to top it off one of my friends had his laptop stolen right from the hotel lobby. First, a little about the hotel: The location is fantastic; it is walking distance to Westminster Abbey and... more

I'm not sure how to do this - as I don't want to write a review for the Crowne Plaza itself - instead for its suites located next door at 51 Buckingham Gate. We recieved an incredible deal for a 1 bedroom suite for a week in London. The bathroom was incredible - huge separate garden tub, shower, fantastic full size molton brown toiletries. the kitchen was well appointed and the washing machine a bonus (for those of us who are used to handwashing our gym clothes). cd player. dvd player. sitting area. television in both bedroom and... more

The entrance and lobby are impressive.....polished dark wood, marble, comfy lounge sofas. The rooms a a little less modern than anticipated after seeing the lobby (as I usually like modern hotels), although my mother described it as quaint English style - so if thats what you are after you may like it. It has everything you need, and is spotless, but it was maybe a little too 'English' for my liking. A bit frilly. One plus was that our standard room no. 558 had a door opening onto a balcony, where we overlooked the pretty central... more

My husband and I stayed here this past New Year's Eve and had a great time. The room was very clean and well appointed. The marble bath room was very large (for Europe) with amazingly soft bath towels and personal robes with a towel warmer. The room had a great heating system with an electronic thermostat. The included-buffet breakfast was very filling and had a nice variety of cold and cooked foods. The concierge gave us great tips on where to go and how to beat the crowds, especially on New Year's Eve. You can not beat the... more

I stayed in a room with a king-sized bed. (I assume it was a "deluxe" or "superior" designation, but I am not sure because it was part of a package.) The room was spacious, and overlooked a beautiful courtyard. The hotel has at leat 8 floors... I recommend a high floor with the courtyard view. The baths were modern and very nice. The staff were quite accomodating and helpful and the location is PERFECT. Very close to almost all major tourist destinations. Unfortunately, I didn't get to the health club, but heard from a... more

Got a nonsmoking room but apparently in UK it is OK to subject people to it in their main lobby. It was like a pub. Awful. Had to run through it and hold breath. Huge lobby. They had a nonsmoking sign at the check-in desk. What a joke. Those poor employees who chose not to smoke are smoking everyday and every hour. Will never return even if it is a nice old hotel in good location. Expense. London has lots of hotels to choose from and we stayed one night in early December 04. Due to my husband having conference in the east end we... more