Thistle Trafalgar Square Hotel

It was my fault that I didn't do my research properly and showed up at the Charing Cross Thistle by mistake. In retrospect, I should have stayed there. The T-Square Thistle has an excellent location, but that's about it. Not being English myself, communication at check-in with another foreigner was difficult. Finding housekeeping going around knocking on doors at 4 in the afternoon asking guests if their rooms had been cleaned was suspicious. But the upsided down painting in the room - that was just ghetto. The twin room was very... more

We (my sister, brother and I) gave my mom a trip to London for her 75th birthday and she insisted the extended family stay here (she'd been here several times) which we did for several days this past July. Hotel is equidistant between Leiciester Square (with TKTS booth) and T-square. Right next to Portrait Gallery. Rooms w/twin beds are quite small but clean enough and some actually have a view of the London Eye (which changes colors at night!) The rooms with king beds are more spacious. Maids insisted on giving us one set of towels... more

Stayed one night at The Thistle whilst catching a Eurostar train the next morning. From arrival with the helpful, friendly staff at check in (received an unasked for upgrade to an executive room) to the excellent room service, cooked to order breakfast and finally the swift and efficient check out the next morning (including flagging down a taxi) this short stay was memorable for all the right reasons. Will definitely be returning to stay for longer and make more use of the superb location.

We stayed for 3 nights on a theatre break. The location was central and the hotel public areas were in reasonable condition but the double room we stayed in was shabby, not very clean and the whole decor was pretty poor, not what we expected from this chain or at this ptice. Communication with staff proved difficult due to their poor English and lack of knowledge.

the hotel is situated in one of the best locations in London, next door to the National Gallery and a stone's throw from the West End. Rooms are cramped, service mediocre, decoration awful.

The location of the Thistle Trafalger Square is excellent - right next to Piccadilly and Leicester Square. The hotel itself however I found to be well below average. Rooms - at least the standard ones - are absolutely tiny - even for London standards, which says a lot. Once you entered the room you can do a 360 degree and that's about it. The desk was basically unusable with everything (TV, phone etc) cramped onto it. Furniture and room decor are old and tired with the bed beeing quite uncomfortable. Service at the front desk was slow... more

Me and my bfriend stayed at this hotel for one night, booked it thru asiarooms.com, who were the cheapest at the time of booking £119. Although on checking the Thistle's own website two days before - their price had dropped to £120, incl brekkie, but some may think this is a bit risky leaving it that late when trying to plan a weekend getaway? The location is superb. 5 mins walk to Trafalgar square, Piccadily Circus, and only around the corner from where we went to see Phantom ( Her Majesty theatre). Room was nice , although... more

We had booked tickets to see the show Mama Mia at the Prince of Wales Theatre In the West end.The Thisle was chosen as it seemed central.We were pleasantly surpised to find that it was 3 minutes walk to the theatre.It was the same the other way to Trafalgar Square and the National Gallery.The Hotel was very good.The room was warm and comfortable.Breakfast was excellent.The reception staff were efficient and very helpful and friendly.They are with you in a few seconds and at one time 3 asked if they could help. You have everything... more

The first thing you notice about the hotel is the musty smell, it hits you as you walk through the doors. We paid extra for the "deluxe" room which was really cramped. I cant imagine what the standard rooms must have been like. The bathroom was in terrible condition and hadn't been updated for about 20 years. My head was touching the ceiling when in the bathtub for a shower. Staff were friendly enough but took half an hour to check out three guests when we were leaving - very frustrating !! Having stayed in many Thistles, I... more

Excellent location, as others have noted. Room was clean and usually quiet (walls a little on the thin side). Good sized rooms, nice big tub for soaking weary feet. Restaurant was average for breakfast. Dinner was much better. Staff were very helpful. However, DO NOT DO THE EXPRESS CHECKOUT, especially if you are a business traveller and need a receipt for your expense claim. They are supposed to mail you a copy. I waited four weeks and then sent an e-mail. No reply whatsoever. I then contacted their customer care people, who... more