Hilton London Kensington Hotel

I cannot comment on value because we stayed here using points. Our five day stay started off shaky since the room we were given was obviously for a single with no luggage; we could not move except by going over the bed. We were given a new room the next day which was more than adequate. The staff was always friendly and courteous, especially the concierge. The location is ideal for anybody who is touring; with a bus stop outside to take you to a tube stop which is only aboidut a seven - ten minute walk at the most but appreciated after a long day of touring on your own. We did not eat at the restaurant but it looked appealing. We did eat at the "bar" area and the staff was agaion helpful and courteous. There are a number of restaurants on the way to the tube stop so we tended to try to eat out and conserve our precious pounds. I would reommend this hotel without reservation and say that it equals some of the four star Hiltons I have stayed in the States.

After reading all of the bad reviews on this hotel I was very nervous about my stay in September. I enrolled in the Hilton Honors Club one week before we went and sent an email to the hotel with my club number. When my husband and I arrived they already had my Hilton Honors club number and put us on the executive floor (7). This entitled us to the continental breakfast, evening drinks (wine, beer, mixed drinks, water, juice and cokes) and snacks in their executive lounge. This came in very handy because I had booked on their website and prepaid at a very good price which didn't include breakfast. The room we had was very large compared to our room in Paris. We didn't have a great view but since we didn't spend much time in the room we didn't care. We also had several bottles of water left for us in the room that we were not charged for and they also replaced every day. The front desk informed me that they have completed the renevations so there was no noise during our stay. When we arrived our safe didn't work and we didn't have an iron. On our way out around 12:00 noon I told the front desk and when we returned the safe was fixed and we had an iron. We were told by the staff to not used the closer tube station (Shepards's Bush) but to use the Holland Park station which is about 4 blocks up the street. I have absolutely no complaints about this hotel and would stay there again.

Stayed 1 night in August. REad reviews before I booked and asked for refurbished room. Overall very nice although £15 for Wifi in room is a bit excessive. Restaurant was good. Overall very good. PLease be aware that if you have baggage its a fair walk from either Shepherds Bush tube or Holland Park, so take a cab.

Good value hotel, a little away from a tube, but a short bus ride to High Street Ken.

The price of the room, around $200 was the only thing to recommend for this hotel. The rooms were small, one minuscule closet that could barely accomodate 2 suites.The bath room was cramped with a high tub, if you are taller than 6' you may need to stoop. The carpeting was stained inside and outside the room, the walls were dingy . There was no safe in the room, a big inconvenience for me. The TV had a grainy image and you can easily hear the toilets flushing in the adjacent rooms. The breakfast buffet was costly for its limited selection and mediocre quality.

My husband and I stayed at the Hilton Kensington for 6 nights in July. Our first impression on walking in was that the hotel was very nice. The main floor has a the AM/PM Lounge, a larger restaurant and a small tuck shop. There is also a door for direct access into an Asian restaurant. We arrived early in the day, having flown in from Toronto and were so pleased to learn that we could have a room right away. Unfortunately, the first room we had was awful. The furnishings were worn and dated and the bathroom had seen better times - the shower also had a ridiculously low ceiling and my husband had to keep his neck bent to shower! We lay down for a much needed nap and then the drilling started - right above us. It appears that they are renovating 1-2 entire floors and it's very noisy. We asked how long the drilling would last and they said it is every day from 9am to 5pm. We asked to change rooms and the next room we had was nicer - it had already been refurbished and it was just generally cleaner and fresher - it had a proper shower! Unfortunately, the drilling noises were still very loud and we were moved to an executive room. These rooms appear to be above the floor that is being renovated and are much quieter - we didn't experience any more construction noise. The executive room we had was larger than the standard room, had lovely furnishings and a duvet. The bathroom was marble up to the ceiling and the room even had 3 phones. There is a small bar area by the door with complimentary coffee, tea and bottled water. We were not able to use the executive lounge because, of course, it's under renovation - they do convert part of the rear lobby lounge into an executive lounge in the afternoons, but we were never around to enjoy our complimentary drinks anyway. As for the neighbourhood in which the hotel is located, we loved it. We both bought 1 week tube passes for Zones 1-2 and just hopped on the tube to get anywhere - forget about most buses - the traffic is so bad you will be in traffic forever. The Holland Park metro station is 2 bus stops from the hotel, which is really only about a 7 to 10 minute walk along Holland Park Ave. It's a nice walk with great little shops, restaurants and very expensive flats and townhouses. It's a really nice, quiet neighbourhood which we actually enjoyed after spending our evenings closer to the heart of the city - busy spots like Leicester Sq. All in all, we found the staff and service at the hotel to be top notch. They addressed our concerns about the noise and we had a room we were very happy with. The concierge service is also excellent. Granted, there should be a warning on the Hilton website about the massive renovation. We would however definately recommend the hotel to friends and family and would stay there again - hopefully the construction will be finished.

This hotel is not really in Kensington at all - even the taxi drivers agreed with me on that point - it is very misleading of Hilton Hotels to call it Kensington - it cost me £20 each way to get to The Strand by Taxi!! I booked an exec room with access to the exec lounge - on arrival I was told it was closed due to a fire at least a month ago!! Nobody had mentioned that when I booked the room - no mention on the web site The rooms were horrible - they were supposed to be newly refurbished and executive but they were very very small - smaller than even a cabin on some ships! They were not what I would have called refurbished! I changed room three times but they were all the same tiny rooms The worse thing about the hotel is that it is undergoing major refurbishment which it badly needs - there is no mention again of this on the web site where I booked the hotel - the banging and drilling are non stop all day from first thing in the morning!! It is what I would call a transient hotel used by aircraft crew and the main reception areas and restaurants are all very drab and unwelcoming - not at all what I expected from the Hilton Group It took many many phone calls to Hilton to even get the room changed and they refused to change my hotel for me despite all the above problems - namely the building work and lack of an exec lounge that I had booked! In short I wouldnt recommend this hotel at all

I read several good reviews before booking this through Priceline. However, we were disappointed upon arrival. Had to stand in line for some time for check-in at 11:00 p.m. When arrived at my room, it was next to the elevator and a single. Had to go back downstairs and stand in line to get the double room we had reserved. Rooms are very small and very worn. I am not sure why they consider this the Kensington location. Getting from Harrods to the hotel cost 15 pounds. Internet connection did not work in the room and, although they did send a service guy, he could not fix it. All that said, I would have been pretty upset if we had paid normal prices, but luckily we got it for $110/night on Priceline.

Being a Diamond Honors member I was given an 'executive' room on the 6th floor. However the room turned out to be tiny and the 'double' bed very small. The decor of the room was OK but the bathroom was very tacky with a plastic toilet seat and black marble cladding. Looked straight out of the 80's. The hotel is quite noisy but eventually I managed to drift off only to be woken up at 5:00am by the mini-bar which was making an extremely loud buzzing / vibrating sound. It was clearly faulty and it took them half an hour to cut the power off to the unit. By which time I was fully awake and resigned to an un-planned early start to the day. Also I had to pay £17 to use their car-park for a measly 10 hours. I think there is a myth surrounding Hilton hotels and their quality. I have stayed in many and on the whole the chain is pretty average with a rare selection of extremely high class hotels and a large number of very average hotels.

Intro: I have no quams with awarding the Hilton London Kensington with a well-deserved Trip-Advisor 4-Star Rating. I am being careful in writing this review whilst taking in the following factors espescially; Cost and Service - as the two are normally related directly to each other, as unfortunate as that likelihood is - it was most pleasantly not the case at the London Hilton Kensington Hotel. As A very well-travelled avid Trip Advisor reviewee, I have stayed in some of the most luxurious hotels in the world, and indeed London. For this particular trip my sister and I were attending an important event at the Exhibition Centre, Earl's Court - thus, we chose function over fashion - that is, Hilton Kensington. We were pleasantly impressed! Review: Location is easy to get to via Public Transport; from Heathrow one should merely take TWO tubes and then a Bus. Located in a pleasant neighbourhood by Notting Hill and Portobello Market. 3-5 mins walk from Sheperd's Bush underground taking you direct to the heart of Oxfor St. or a taxi for £10 to Knighstbridge - if budgeting my personal recommendation would be £6 Zone Card for Zones 1-6 (entire London) allowing full use of Underground, Trains + Standard Rail + Buses. Fabulous. Check-In staff, Han, was very helpful in kindly granting permission for my sister's friend to stay with us in our room free of charge. We had the option of a roll-away for her, but unfortunately that would require a down-grade from our Executive Room to a Standard Room as the Executive contained excess furninshings. We stuck with the Executive Room as they are much nicer, spacious and give access to the Executive Lounge for complimentary Continental Breakfast (ample) and afternoon-evening drinks (decent) Room Service was prompt + well-priced. MiniBar slightly overpriced but decent. Majority of staff extremely helpful and not all, "fishing for tips". Notable commendation to the concierge, Antonio - who amazingly managed to gain us and some friends VIP access to a very exclusive club in London. Thanks! One must remember this Hilton is only a three-star. It is pleasantly furnished, well serviced, and reflects a higher standard than many, "historical-five-stars", in London, that survive by reputation. Overall, a very good trip that deserves high commendations. Thanks.