TRH Palmanova

Families- BEWARE!! This place is marketed through the First Choice Families brochure with the usual "groups of young friends will be staying in high season" get-out clause at the end of the page- don’t make me laugh! My wife and I have returned today from a week with my 7 year old daughter, so here goes:
Excellent: Cathy, Donna & Heather in the Kids Club- they were fantastic and deserve 11/10. Kids Club was fantastic for the kids (great variety) whilst we adults caught up on our sleep. (Thomson take note I’d hire these girls in a minute if I had a travel co).
Good: Apartment was clean and as described. Staff friendly. Good pool area. Good restaurants nearby and some family evening entertainment.
Bad: Location - every apartment backs onto a main road- between 2.30am and 6am, you will be lucky to get any sleep at all for the noise. Some noise is to be expected but its mainly the age 16 - 25 clowns who insist on banging your door, singing at the tops of their voices, pressing your doorbell, running up and down corridors, lobbing things, and generally being a pain that will keep you awake unless your a deep sleeper or in a coma!!
There is a security guard (guards?) who is about as much use as an ashtray on a motorbike - he would have trouble getting a job as security in Mothercare. The troublemakers rang rings round them during our visit. Polite requests from families to keep the noise down were met with "f*** off" etc.
On our last night, there was 1 security guy patrolling - but, yet again, from 3am till 6.20am, in they came -the young team, shouting, swearing, banging doors, scaring kids etc.
No one wants to stop the "young team" having fun - but trust me when I say that this was beyond high jinks. Had my 7 year old not slept like a log each night Id have paid to leave.
Out of 210 apartments, only 30 were occupied by families (not exactly a positive mix considering its, and I quote "ideal for families"??) and EVERY family had complained in the past 7 days to the Management. Even the Reps agreed that things needed changed and encouraged us to complain.
Finally, no we aren’t old farts who don’t have fun (34 & 28 actually)- we’ve both been to Magaluf/Palma Nova 5 times in the past 4 years and once with my child. We are both used to coming in at 4 and 5 am in the morning as we do like the odd ale or 20, but the lack of control in this place is worrying and there was certainly a bad atmosphere around the place when we left with all the different groups that were arriving.
If you have a family - think carefully before booking. Make sure your kids can sleep through a thunderstorm and take your earplugs. I’d suggest that Mr Barcelo set aside a separate block for families. They would make a fortune if it were all family only as, without a doubt, the Kids Club are a fantastic team. And of course, First Choice – I’d suggest a rethink on the points made - or get 3 security guards who aren’t as soft as cotton-wool and can sort out the bother. Or call the Policia Local who would give them a good kicking!!