Hotel America

2 readers found this review helpful

Just returned from hotel america and had a fantastic time, hotel and location brilliant. Pool great but do have to get up early for sunbed and lifeguard a pain as no inflatables or balls allowed in pool. Meals good and snack bar opens from 10 to 6 and provides lovely snacks all day. My two children 5 and 2 had a great time, eldest daughter went to kids club everyday. mini disco and show on a night. Staff helpful and would recommend this hotel to friends.

Well where should I start from! the good points or the bad points? Well lets start from the good points shall we! The kids enjoyed themselves very much, we only stayed for seven days, and the weather was very hot (don't know to have that as a good point or bad point) - let's have it as both! and lastly the food (only for the first day) and finally the veiw was brill.
Now the bad points... (Hope you have time reading this!)
The food.... Except for the first day (Tuesday 24th June 2008) the food was terrible. basically the same every day for adults and children, it was either luke warm, or some of the food (mainly chicken & burgers) in the main restaruant was under cooked - pink inside. the rest of it by looking at it looked like something that the dog chucked up the day before and I am not JOKING!!! In the main restraunt it seemed that the waiter could not wait to get rid of you what I mean is that they are always hovering over your table and as soon as you finished your dinner and even before you had the chance to put your knife and fork they take away your plate and then only afterwards they say "FINISHED" in their Spanish tone of voice and also [--] when they drop something yes that's right we heard a waiter say [--] also in their spanish tone of voice (which was very funny - added to the entertainment). On two occations there has been a foreign body in the food a fly in the scrambeled egg and on the last night the potatoes were not chopped properly as it still had its roots left on it. The food in the pool cafe was pretty good but don't eat in the pizzaria as, well I put it this way we had a wobbly table outside and the pizza kept it straight yes thats right the pizza was that hard you could use it as a spare wheel for the car!
The Room... The room was pokey for a "family room", the air conditioning did not work either properly or not at all plus we all kept getting bit by something for which I will have got to go to the doctors with as the bite is not in a plesant place for a man should I say! one of the beds kept breaking (even after being changed) but I must say the veiw was brilliant.
Poolside... Now here is something that has not changed! Still have to be down at the crack of dawn to get a place near the pool, people coming down and placing their towels (I even seen one some one at 5.45am putting towels down. Kids now cannot have inflatables in the pool (did last year). also something that bothers me was that there was no ash trays anywhere.
I could carry on but im am just [--] off with this place I DO NOT RECOMMENED THIS PLACE AT ALL I ONLY GAVE IT A RATING OF 3 CAUSE I FEEL SO SO SORRY FOR THE PLACE.

1 reader found this review helpful

BEWARE - IF YOU ARE THINKING OF STAYING AT THIS HOTEL MAKE SURE YOU BOOK WITH ONE OF THE BIG PACKAGE COMPANIES I.E. AIRTOURS, THOMAS COOK, THOMPSON ETC. OR YOU MAY NOT GET A ROOM AT THIS HOTEL - YOU MAY BE SHUNTED OFF TO ANOTHR HOTEL AS THEY SAY THERE ARE NO ROOMS AVAILABLE EVEN THOUGH THEY ARE STILL BOOKING IN THE GUESTS FROM THE MAJOR PACKAGE TOUR OPERATORS.
My partner and I specifically booked this hotel because we had stayed here before 14 years ago and got engaged here plus the reviews were excellent so were really looking forward to it - when we arrived we were told that there were no rooms available (even though others were able to get rooms as they booked with one of the major operators). We were told that we could still use the facilities at this hotel as well as the one we ended up in (Eurocalas) and we were put in a taxi. The only trouble was the Eurocalas is a good 10 minute walk away and as I suffer from osteoarthritis in my knees, its not such a good idea although we did use the facilities when we hired a car for a few days. The food, although good in quality didn't seem as good as the Eurocalas and the sunbeds were non-existent when we did go to the America. Also there seems to be only wine, beer or water and juices available at lunch and dinner - we couldn't find any other soft drinks at all and we didn't always feel like alcohol - especially as my partner was driving and couldn't drink anyway.
Overall, we were disappointed to find we couldn't stay at our chosen hotel but found the alternative better in space and quality of food, especially as there were at least 2 chefs cooking fresh food at each meal time and the dining room was much larger than at the America.

when we arrived we were told that there was a prolem with the room and had to stay at another hotel for the nite. and we were sorry that we did not stay for the week in the hotel samosa thats were we went .because the rooms were a lot nicer and bigger than hotel america.the food was dreadful in hotel america. the only in door bar had smoking so if you dont smoke you will have to stay out at the pool bar and drink from plastic cups and freeze if the weather is not to good . there was another bar that closed all day long and opened at twelve until 2am but you had to pay for your drinks. and the noise at night from the guest was a joke . would never go back to that hotel .

THE HOTEL ITSELF WAS AS STATED ONLY 3 STAR BORDERING 2 STAR
VIEW SECOND TO NONE
FOOD NOT BAD BUT GOT BORING BY END OF WEEK
ALL INCULSIVE ACHOHOL EXTREMMLY WEAK ? WATERED DOWN
CLEANLINESS NOT BAD POOL AREA CLEANED MORNING & NIGHT - BUT THEIR WAS A COTTON BUDDY ON THE FLOOR IN THE ROOM ALL WEEK AND IT WASN'T MINE
THE ROOM VERY VERY VERY SMALL HAD TO TURN SIDEWAYS TO WALK PAST THE END OF THE BED & TV
BATHROOM TINY - SHOWER OVER HALF SIZED BATH - SHOWER CURTAIN RAIL HELD UP BY PLUG CHAIN
THE WORST PART WAS THE NOISE NOT ONLY COULD YOU HEAR NEXT DOORS CONVERSATIONS ect..........BUT DUE TO A VENTILATION SHAFT IN THE BATHROOM YOU COULD HEAR EVERYONE ABOVE & BELOW YOU - THE ENTERTAINMENT WAS EVERY NIGHT OUTSIDE IN THE POOL AREA THE NOISE WAS UNBEARABLE UNTIL WELL AFTER MIDNIGHT AS MOST ROOMS OVERLOOK THE POOL AREA - NO CHANCE OF AN EARLY RELAXING NIGHT
I WAS TOLD THE RESORT WAS A NICE QUITE RESORT RELAXING BUT EVEN LAID ON THE BEACH DURING THE DAY THE NOISE FROM THE HOTEL ENTERTAINMENT TEAM WAS OVER POWERING
THE RESORT WAS MODERN TAYLOR MADE FOR TOURISTS, BEACH LOVELY, SHOPS OK,
BARS & RESTURANTS PLENTIFUL
I WOULD ADVISE CAR HIRE -A TRIP TO THE PIRATE SHOW & THE GLASS BOTTOM BOAT
AT THE HOTEL THE STAFFS ENGLISH IS VERY LIMITED IT HAS TOTALLY PUT ME OFF ALL INCLUSIVE I THINK FOR THE ALL INCLUSIVE OPTION YOU DO SACRIFICE GOOD SERVICE & QUALITY

1 reader found this review helpful

I was abserlutly stunned by what I had seen in the hotel!!!!! It was fabulas....... My children and i didnt want to come home, we had a great time. I couldnt believ it would be this good for a free star hotel!!!!!!!!!!!!!!!!!!!!!!!!! :) I would defenetly suggest this to everybody who wants a holiday in mallorca. I am going back there in 2008 in june. It is that good that i am going there again.

1 reader found this review helpful

Best holiday so far. i would never forget the experiance. staff where outstanding, lovely food. beach was outstanding and breath taking view from hotel room. great for everyone, old people, young people, every culture! 1 word amaaaaaaaaaaaaazing!

1 reader found this review helpful

The hotel was very well presented and on a sea front location.
All double / family rooms had a sea view. The room had basic amenities such as sink, toilet, and bath/shower but did have a TV and balcony. There were several floors in the hotel, and for the less able, lifts to access them.
The staff were very friendly and helpful and made for a pleasant environment.
Great for families with young children as there is plenty of entertainment throughout the day and into the evening, but not much for young couples.
They were 2 medium sized swimming pools for all to use (1 children’s & 1 larger adult’s pool). In between both pools was a pool bar which offered refreshments such as ice cream, drinks, fruit and offered hot food as well (free for all inclusive holiday makers). Sun beds were limited and usually snapped up by 8.30am.
On site tucked away in a corner was a children’s play room offering colouring activities and other entertainment, which many guests were not aware of.
Just off from the reception was telephones and internet access. As well as a second bar (open peak season) and arcade entertainment. The main bar was located just off to the right of the reception and offered indoor / outdoor casual seating.
Dining was at 8-10am for breakfast, 1-2.30pm for lunch and 6.30-8pm for dinner.
All meals in the dinner hall were self service offering a variety of hot and cold foods and the option of several courses. While dining guests were requested to wear trousers, shirts, and appropriate footwear.
Every evening a barbeque was held outside just down from the main stage. Again not many guest knew about this but it was available to all all inclusive guests.
Evening entertainment was often held outside on the main stage with nightly bingo. Every night at 7pm mini disco was available for all young children. 3 nights a week saw special guest shows including knife throwing, performing parrots and acrobats.
Local must see / do attractions include the world famous Pirate Show. This is a dinner show with live acrobatic entertainment (in the theme of pirates). While you enjoy a three course meal many of the actors perform thrilling stunts. This is not inclusive with the holiday but a must see attraction that will want to make you return for more.
The resort around the hotel was that of a quiet little village and offered many shops. Within the centre of the shops were children’s play grounds and minigolf.
Bus services were regularly available to neighbouring towns.
Recommended resort and Hotel.

1 reader found this review helpful

We went slightly out of season to this hotel but still it was terrible! I like many other people know that we brits only go on holiday to complain, but I promise you I am not like that at all and always expect less, so it is a bonus if you get more!
There was no food during the day even though we had paid all inclusive, as they said it was out of season and the food they did serve at lunch and tea was the same everyday!
The only highlight of the trip was watching people’s faces as they ate the squid rings thinking they were onion rings!
We were in the revamped separate part of the hotel which was lovely and the pool area was nice, but people who were in the main hotel said it was terrible.
Sorry to put such a bad review but I wouldn't be going there again!

1 reader found this review helpful

My wife and I stayed at this hotel for two weeks and had a superb time. Remember that it is not a five or four star it is a three star hotel.
Most of the complaints were of people who expected more out of a three star hotel than would ever be possible.
Animation team were great and did everything possible to keep you entertained if that is what you wanted.
The food is of a very high standard but can get a bit boring in the second week as their menu is not very diverse (but it’s still only three star!)
My two main criticisms were that the floors in the rooms were very dirty (back soles on your feet!) but the maid visited every day.
Also don't take for granted that the air con will cool you down as we found it to be ineffective in all parts of the hotel. This sometimes meant that public areas of the hotel were uncomfortable. Especially in the dining room.
All inclusive package was generous with draft wine in some area of the hotel that you can serve yourself.
The resort is small and clean, well worth a wander around the shops but do not go to this resort if you want to be in the hub of the nightlife, it is quiet and relaxing with not a lot to do locally which was fine for both of us.
The beach is also worth a visit as the water is warm and the sand is clean.
Overall I would recommend this hotel but manage your expectations as to the star rating as so many of the English residents did not, and embarrassed themselves by being serial complainers about the food choice and other aspects.