Atlantis Hotel

My Husband booked this hotel as part of a surprise honeymoon, I was blown away when he showed me the details just two days before our wedding. We could hardly wait to spend our 11 nights on Paradise Island. However when we arrived we unfortunately was faced with one disappointment after another.
Our check in time on the day we arrived was 3pm, we didn't actually arrive until 7.30pm and our room was not available. We had to wait a further 40 minutes. We were tired from traveling and just wanted to get settled in our room and freshen up before dinner. When we did finally get the key to the room it was miles from the reception and we were left to take our own bags, even though they do have porters.
The room was in the East Tower which must be the smoking section of the building (even though the hotel will say that it isn't) the room stunk of cigarettes, so much so that the maid, the hotel sent up with air freshener told us to ask for another room as there was nothing that she could do to remove the smell. We were in the room for half an hour as it took them this long to find another room, we both stunk of cigarettes when we left it. They did move us to another room, but we had to go back to reception with our cases to pick up the new key (again we had no help) The second room had a fantastic view but a slight damp smell, we no longer had they energy to complain so we settled, but believe me in a hotel that costs that amount of money we most definitely should not have had to settle.
Unfortunately that was not the end of the bad luck, or bad service. After four days our room smelt so damp that all our clothes had started to smell too. We phoned customer service who said that they would deal with it, in the mean time the battery died in the lock on the door to our room. This would not have been an issue if it had been resolved, but of course it wasn't so we spent two days having to go to reception to ask for them to open the door, each time we did this we waited at least half an hour outside the room for them to send someone up.
The maids also had no access to the room so it wasn't made up for two days. We reported the fault 6 times in 48 hours, and nothing was done. In the end we could take it no more and demanded that we got moved to another room, this was at 10am on the third day of the issue. They gave us another room but told us that we had to vacate the room we were in by 12pm and the other room wouldn't be available until 3pm, a total joke.
I could go on and on about this hotel and the disasters we had so below is the short list:
There was bits of broken glass in the bottom of my glass of water, I discovered this when I sucked some up through a straw into my mouth, the waitress said I'm sorry. My husband we believe had food poisoning as he had severe sickness and diarrhea for three days (it was five days into the holiday and we had only eaten at the hotel). My hairdryer didn't work over there so I had to use the hotels, this broke the first time I used it, they never fixed it, my husband phoned reception in the end and told them to bring a new one up straight away. This was at 8pm, we got one at 11pm. Most of the water slides and plunge pools were out of action.
The hotel is full of tourists from other hotels so the residents have to wear stupid wrist bands to be able to use the pool area, they have to be worn constantly so you end up with a nice white band round your wrist. We saw cockroaches in the restaurant area in the Royal Towers.
The hotel was meant to inform us that we were to check our cases in with them on the day of departure and that they get taken to the airport ahead of us. The coach picked us up 1 hour and 30 minutes before our flight causing loads of problems at the airport because no one from Alantis had checked in bags. This made it very late to be checking in and the staff there were not happy about it, and took it out on the passengers.
Everything is over priced, the hotel makes no effort to introduce the local culture, it is just like being in an USA shopping mall for your holidays. There is very little evening entertainment, one man sings the same songs out of tune every night. This is not a hotel that we would recommend, and we will not be returning.