H10 Tindaya Hotel, Costa Calma, Canary Islands
Hotel Information
Recent Price: £108
Hotel Class:
Hotel Description:
H10 Tindaya Hotel is located in front of the beach. The Hotel building and its facilities are fully integrated into the environment. 65 km from Fuerteventura Airport, 70 Km (Capital) from Puerto del Rosario, 95 Km from Corralejoa and 20 km from Morrojable loading...
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H10 Tindaya Hotel Reviews
" Like every holiday you ask what do we... "
Submitted By: Mr S Shearer
Like every holiday you ask what do we want? My wife was stressed to the max and wanted peace and quiet to relax and read her books. We have used H10 a few times in the past and were happy, therefore we booked the Tindaya for a couple of weeks.
It was all-inclusive, had a sea view family room, to give us more space. The price for this was cheap considering the standard of food, the beer, wine, and spirits that you could drink till your heart’s desired and it was all good quality.
The hotel is 4 star, clean and tidy, food is very good with plenty choice. Location is very quiet with not a lot to do over and above the hotel.
The entertainment over the 14 nights was 4 nights very good, 10 nights not so good, the weather was bliss, the beach is very clean with lots of white sand. Down from the hotel on the beech is a nudist part where they all kind of congregate; don’t go if you are shy.
To summarise, quiet, but we had a very good 2 weeks, taxi about £40 each way from airport and takes 40 mins.
It was all-inclusive, had a sea view family room, to give us more space. The price for this was cheap considering the standard of food, the beer, wine, and spirits that you could drink till your heart’s desired and it was all good quality.
The hotel is 4 star, clean and tidy, food is very good with plenty choice. Location is very quiet with not a lot to do over and above the hotel.
The entertainment over the 14 nights was 4 nights very good, 10 nights not so good, the weather was bliss, the beach is very clean with lots of white sand. Down from the hotel on the beech is a nudist part where they all kind of congregate; don’t go if you are shy.
To summarise, quiet, but we had a very good 2 weeks, taxi about £40 each way from airport and takes 40 mins.
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- Date of Holiday:Sep 2007
- Board Basis:Select
- Tour Operator:Booked Direct With Hotel
I have used H10 hotels many times in the past and have found the standard to be very high and worthy of a 4 Star hotel rating. Unfortunately I did not find the holiday matched the expectations based on previous experience at other hotels in your chain and I would seriously dispute the accuracy of the hotel star grading.
My complaints can be summarised as follows:-
1. Sharing With the Vera Club.
On arrival at the hotel, I discovered that there was a separate organisation called the Vera Club which had its own separate reception, dining area, and pool area and entertainment area and wrist bands.
Vera Club is I believe an Italian holiday club. The ethos and organisation seemed to be more appropriate to a club med or 18-30 holiday organisations and is out of place in a 4 star quality hotel.
None of this was mentioned anywhere on the hotel website, had it done so I would probably not have booked.
It appears to me that the arrangement has been in place sometime and is well established. Indeed the hotel sign has both Vera Club and H10 displayed at the main entrance, with Vera Club being placed prominently above H10.
I found the Vera Club to be very intrusive and noisy, all other guests felt intimidated by such a large noisy group and felt to be second class guests.
2. Dining Room.
There are 2 dining rooms ,one of which was prominently signed Vera Club and all leaflets handed out at the hotel indicated that there was only one other restaurant for the non Vera Club guests. There was never any indication that all guests were able to use the Vera Club restaurant. Indeed I did look inside it and it seemed more akin to a canteen than a restaurant.
Because of this, the main restaurant was used by very many of the Vera Club guests, suggesting that they had use of 2 restaurants. If they were not, the restaurant staff never made any attempt to point this out to them.
The restaurant was very poorly organised, tables were not promptly cleared and it was a rare occasion when I did not have to try and locate crockery, glasses etc. Unlike most restaurants offering a buffet, empty food trays were not replenished frequently and it often limited the options on choice. Hot food was often cold as well.
The staff seemed to suffer from a lack of direction and supervision and seemed poorly motivated with a take it or leave it attitude
.
3. Entertainment.
The holiday was advertised as having a full range of evening and day time entertainment activities. There were only 3 staff and, under the circumstances they did as well as they could. Vera Club had a separate entertainment organisation and had lots of staff.
The evening entertainment was very poor; one night was very good with a Beatles tribute band. On the other nights the entertainment for each night was, respectively, a Sangria demonstration ,Bingo , A music Quiz ,and a snake show (the purpose of which seemed to be selling photographs of guests holding snakes).The entertainment was very basic and of a short duration.
4. Summary.
a) In summary I feel that the holiday did not merit the high cost and the hotel did not give the level expected of a 4 star hotel from a company such as H10. I paid what ,to me ,is a high premium for a service which did not meet my requirements and fell far short of what I came to expect from H10.In my opinion ,the level of service was no higher than that of a 3 star hotel.
b) I feel very annoyed that the situation about Vera Club was not mentioned in either the hotel brochures nor on the web side.
c) I asked 3 times for a claim/complaint form at hotel reception. I was told that a manager would contact me ,but no one ever did. I thought that it was Spanish law that claim forms should be supplied on demand at all times.
Many Thanks ,
Mr Robert Tait .
29/09/2009
Good for: Beach