Reviews of Europa Center Apartments, Benidorm, Spain

never again

Overall Rating:

1/10

Board Basis:

Self Catering

Date of Holiday:

Aug 2008

Tour Operator:

Airtours

Submitted By:

sandralacey137@googlemail.com

Comments:

i went to these apartments in sept 08 we didnt book in these apartments but we were told the pisces was overbooked i wasnt amused when i got in there was no one on at the desk the whole week the wardrobe door was off its runners no safe there i wouldnt sit on the sette as it was filthy the bath was disgusting pots and cutlery you wouldnt give anyone to eat from and there was 1 light bulb there is no one to tell there was a note at the desk which said any complaints tell your rep i booked on the internet the first night we went out my mother and i when we got to the apartments i stood behind my mum while she unlocked the door we didnt here a sound i felt something on my neck i turned and a man cut my handbag snatched it and was gone it contained everything money passports credit cards the police werent interested the next night another couple had there door smashed in and everything took none of the spanish who live there did anything the mystery of it is the outer door is locked but they get in???? and your robbed on first night from which they no you have money as you have just got there so who is behind all of it i advice no one to go there.

WE WERE LIED TO FROM THE MINUTE...

Overall Rating:

1/10

Board Basis:

Self Catering

Date of Holiday:

Jul 2008

Tour Operator:

First Choice

Submitted By:

Mrs L SCOTT

Comments:

WE WERE LIED TO FROM THE MINUTE WE ARRIVED IN BENIDORM, WE PHONED THE AGENT TO LET HIM KNOW WE WERE OUTSIDE THE EUROPA, WE WERE TOLD HE WAS JUST JUMPING IN A TAXI OUTSIDE THE OFFICE & WOULD BE 10 MINUTES, HOWEVER ALMOST STRAIGHT AWAY THE MAIN DOORS FLEW OPEN & A MAN IN HIS PJS CAME OUT WITH A HUGE BUNCH OF KEYS, OBVIOUSLY JUST BEING WOKEN UP, LATER WE FOUND OUT HE ACTUALLY LIVED ON THE 1ST FLOOR. WE WERE SHOWN TO OUR ROOM WHICH WAS FILTHY, REMAINS OF FOOD STILL ON THE DINING TABLE, THE BATH & LOO WERE BADLY STAINED & UNCLEANED, RETCHING WITH THE SMELL OF URINE, WE ALL STARTED FEELING UNWELL & BITES & LUMPS WERE APPEARING ON OUR SKIN ALLTHOUGH WE WERE USING REPELANT, WE HAD TO SEEK EMERGENCY MEDICAL CARE EVENTUALLY AS WE GREW WEAKER, THE DR SAID OUR IMMUNE SYSTEMS HAD BEEN SEVERLY ATTACKED , WE WERE PERSCRIBED A HUGE DOSE OF STEROIDS & ANTIBIOTICS, THAT EVENING WHILE IN BED MY SON STATED SHOUTING, WHEN WE SEEN HIS BED IT WAS CRAWLING WITH BUGS, THE BASE & MATRESS WERE COMPLETELY INFESTED WITH NESTS BELONGING TO AT LEAST A DOZEN DIFFERENT KINDS OF BUGS/MITES/FLEAS. ETC, WHEN WE CHECKED ALL BEDS WERE THE SAME. THATS WHAT HAD BEEN ATTACKING US WHEN WE WERE SLEEPING, COMING OUT AT NIGHT & DISAPPEARING BACK OUT OF SIGHT THROUGH THE DAY.

ALL WEAK SICK,DIZZY & COVERED IN BITES & BUMPS WE TRIED TO STAY OUT OF THE APPARTMENT & THOUGHT WE WOULD BE SAFER AT THE POOL.

THERE WAS 8 KIDS & 8 ADULTS IN OUR PARTY, ALL THE KIDS & 2 OF THE DADS STARTED FEELING SICK,DIZZY,EARACHE,HEADACHES,SOER THROATS, YET AGAIN MEDICAL CENTER, DR DIAGNOSED EAR,EYE,NOSE & THROAT INFECTIONS DUE TO IN HIS PROFESSIONAL OPINION CONTAMINATED/DIRTY POOL WATER, NOT BEING CLEANED OR TENDED TO PROPERLY.

SO HEAR WE WERE, UNABLE TO USE THE POOL, OUR BEDS WERE EVENTUALLY REMOVED & WE FUMIGATED OUR APPARTMENTS OURSELVES, WE HAD NO BEDS THROUGHOUT OUR HOLIDAY UNTIL 8 HOURS BEFORE WE FLEW HOME.

THE HOLE PLACE WAS INFESTED WITH COCKROACHES, WE HAD 15 THROUGH OUT OUR STAY & THEY WERE NOT LITTLE. THE SPANISH RESIDENTS LET THEIR KIDS URINATE AGAINST THE POOL WALL, THEY FED THEIR KIDS BREAD & CHEESE WHILE IN THE POOL, YET WE WERE TOLD WE COULD NOT TAKE JUICE OR CRISPS,OUR KIDS WERE TOLD BY THE ATTENDANT THAT THEY COULDN'T HAVE A BEACH BALL IN THE POOL, HOWEVER HE ONLY APPEARED WHEN WE WERE AT THE POOL, THE SPANISH HAD FOOTBALLS,LI-LOWS ETC & NOTHING WAS EVER SAID. I HAVE VISITED THE EUROPA CENTRE FOR 8 YEARS & HAVE NEVER EXPERIENCED ANYTHING LIKE THIS. IT IS VERY VERY CLEAR THAT THE SPANISH RESIDENTS IN THE EUROPA DO NOT WANT BRITISH TOURISTS THERE THIS WAS VERY CLEAR, WE WERE MADE TO FEEL VERY UNCOMFORTABLE. THERE HAD ALSO BEEN 3 BURGALRIES, ALL BRITISH ALL THE NIGHT BEFORE THEY WERE DUE TO LEAVE SO THEIR CASES WERE PACKED, ALL THE THEIVES LEFT BEHIND WERE PASSPORTS & TICKETS, THIS IS SO YOU CAN GET HOME & THE AUTHORITIES DON'T BOTHER ONCE YOU ARE GONE, WERE AS IT IS AN EMBASSY MATTER & THE POLICE HAVE TO GET INVOLVED IF PASSPORTS ARE STOLEN. JUST BE VERY AWARE, AN AGENT MIGHT JUST BE RESPONSIBLE FOR 4/5 APPARTMENTS IN EACH BLOCK, BUT THE WHOLE OF THE EUROPA WAS INFESTED WITH BED BUGS,FLEAS,TICKS,MITES & OTHER VARITIES. WE SPENT 100 EUROS ON FUMIGATION SPRAYS,BLEACH,DISINFECTANTS & ANOTHER 200 EUROS ON MEDICAL TREATMENT. THIS WAS A HOLIDAY FROM HELL, WE ARE JUST SO RELIVED TO BE HOME WHERE WE ARE ALL STILL RECIEVING MEDICAL CARE & WILL DO FOR THE NEXT SEVERAL MONTHS.