Altamar Apartments

4 readers found this review helpful

a fantastic family holiday
would recomend this hotel to anyone
we had a slight problem with small `ants` but we told our rep and had a man come within the hour to get rid of them
2 fantastic pools, very clean hotel itself
dinner was very nice everynight, changed daily
Breakfast got too sickly after the same daily
one bar stood out to our family of 4 - THE BARBACOA
absolutely brilliant there, short walk from the hotel
very nice people in hotel
a few rude waitors
but AMAZING HOTEL OVERALL
DEFINATLY COME HERE WORTH IT !*!*!*!*!*!*!*!*

5 readers found this review helpful

Myself, boyfried and son spent 2 weeks at the beginning of August (my 3rd and last time at these apartments) and while we cannot fault the weather, view, balcony, maid service, and other staff we feel the general feel of the Altamar has changed.
We spent 2 weeks surrounded by LOUD, IGNORANT, TACKY English families. The entertainment (if you can call it that) was no doubt what you would get in a cheap Butlins or camp site anywhere in England. Noisy, ignorant people coming and going at all times of the night and early hours of the morning with no thought to other people trying to sleep or even just enjoy the peace and quiet on their balconies. The pool areas have become a bit run down and could def. do with some updating and the food, which was ok, could have benefited from some variety and maybe a bit of local produce instead of greasy fry ups, etc!! Drink prices quite expensive too!
Such a shame because it is a beautiful place.
We would return to Peurto Rico but not to these apartments again.

3 readers found this review helpful

I don't know where to start with this review. Did lots of research into the Altamar before going and the reviews were all fantastic, so was not expecting to have such a horrible time! First impressions were good. Beautiful view from balcony, spacious apartment, but was a walk on balcony so not very private. Although there were 2 sun loungers on balcony was a bit reluctant to use them as people could walk past balcony and see right on.
Bar staff - very very rude. Did not want to know if you were all inclusive. One drink per person, meaning that me and my boyfriend both had to go to the bar, couldn't get each other a drink which is ridiculous! We already paid for the all inclusive so should be able to have a few drinks each. No smiles or manners from staff, would not even make eye contact with you, would just shove your drink down and move onto next person.
One place where you had breakfast, dinner and tea and entertainment on evening. Self catering staff treat like royalty, were waited on. All inclusive were treat like rubbish. No snack bar for all inclusive, you could have a burger or chips or hotdog or toastie but you had to go make it yourself using food that had been left out under the hotplates all day! Food horrible, just lukewarm, very repetitive. Fried eggs left out all day from breakfast, same food every day. If sausages from breakfast left over they would chop them up and put onions on them and serve them at dinner or tea time!!
Got ear infection from the dirty pools that were never cleaned. Rep was very unhelpful, he couldn't be bothered at all. Lots of people said the same thing. So many people got ear infections while we were there and rep did not want to know. Not enough sunbeds to go around. Matresses to go on sunbeds very dirty and never cleaned.
We went on holiday for two weeks and our bed sheets did not get changed till the 13th day. The ceiling fans in the apartment do nothing apart from make clicking noises that keep you awake all night We went in July and it was 50 degrees,unbearable without air conditioning. Plug hole in sink in bathroom smelt like sewage. Told rep about the problems and they were not interested and did nothing to help us.
DO NOT book to stay at the Altamar, you will regret it. Puerto Rico is a lovely place, but do not stay at Altamar.
DO NOT book to go to this hotel

5 readers found this review helpful

Im writing this after coming back from the altamar and seeing so many bbad reviews on the place !!!! were these people staying where i was ? Myself, wife and two kids booked the altamar in january and couldnt wait for our two week stay. we arrived at grancanaria airport and had a quick transfer to the hotel. arrived at the hotel at 4 am and the staff were very helpful , my son fell over on the way in but the rep on the coach couldnt have been more helpful , thanks lee . think my son was just tired. anyway after finding our room and settling in we woke up to the most amazing view over looking the pool and the sea. what a fab location !!! we went for breakfast and there was so much choice . my kids loved the english sausages !!! we went to the welcome meeting although we were abit apprehensive about this. weve had bad experiences with other holiday companies before. but thomas cook promised us a £50 holiday voucher, free drink, discount card and two free days out plus a drink just for popping down . all of which we got
meeting all the staff was a great way to start our holiday off. jodie and stuart the thomas cook reps were really helpful and always there. the kids reps were great too . thanks stacey, hayley and tracy yous girls really took care of my kids!!
we booked canarian combo and sioux city at the meeting along with anfi all 3 days out were as promised my littled lad still talks about the jeeps on canarian combo , my wife still laughs about the camels and my daughter loved the beach at anfi along with macys there too
the rooms were spotless , the staff on reception were amazing too and couldnt do enough for you. we found the all inc great too . yes you had to get one drink per person but hey we noticed so many people abusing the all inc we can understand why this happens . brits abroad huh. theres always the ones that moan at anything and abuse facilities!!!
Also it was my little lads birthday and he got a card on the morning from all the staff at thomas cook ,wat a nice gesture
the reps in the hotel even checked up on my lad, josh every day after his little accident on the nite we arrived. all i can say is ive recently been doing flight only holidays but this deal was too good to refuse and if this is a typical thomas cook holiday well ill be back and will be happy to travel with them again ! thanks to everyone at the altamar and thomas cook !!!!

2 readers found this review helpful

having just got back from altarmar aparthotel this has got to be one of the worst hoildays we have ever had.arriving at 3 30 in the morning receptionist not very helpful after giving us the key to room,were on forth floor inbetween lift stops had to carry cases up steep set of stairs,rooms were quite big best thing can say about these apartments.had sheets once in two weeks maid cleaned only came in 3 times aweek.two swimming pools in very clean my son one of twenty two get ear infection.states in reception two pool side bars only one open so have to walk to other pool to fetch drinks all time.reps say remove towels off sun beds if they have towels on before 9'oclock that is a lie never see reps,pool area is never cleaner off.bar staff not very friendly people who were all inclusive were treated like seconed class. they wait on other guests but not on us, they would only allow us one drink per person so i wasnot aloud to get my wife or kids a drink,food was more or else samething almost every night,there is not much choice for kids on night menu if they don't like nuggets and chips they will starve.entertainment at night was drab cannot say anymore about it. location about 5 minuits not many shops open day or night. all in all will like puert rico very much and will go back there but never to the altarmar apartment.just like to say hello to mick alison,ben,emma,paul amy like to see you lot again

1 reader found this review helpful

Hi, i have just returned from the altimar, this is my 5th time staying at this hotel, i decided to upgrade to all inclusive at 30 euro per day per person over 12. what a let down wish i had never done it.I have always had a great time at this hotel but now they have gone all inclusive it has spoilt it, they make you feel second class, only give you 1 drink at a time and through it at you. Entertainment has gone a bit also, i would say around 3 good acts in the 2 weeks i stayed. Very hot was 54 when we were there. Maid service was a joke did not get clean sheets until 11th day. If you are going ask to be put in block A this block has been renovated and was told rooms were cooler.
Altimar need to get back to their usual standard, dont think i will be back.

4 readers found this review helpful

My holiday at the Altamar, was ok, the rooms were good, with good balconys, the pools and views were good. The food seemed to be warm not hot,this was not a one of, it was every night. The entertainment was ok. The bad part of the holiday was when you wanted a drink from the bar. There was very rarely a smile from any of the bar staff, and they were very ignorant. The first week you could get two drinks at a time, then over night they stopped it, and would only let you have one, because they said people were giving drinks to half boarders, or self catering familys, which meant that all four of us had to go to the bar every time,which on a couple of times resulted in us loosing our table. There was also alot of confusion about what drinks you was aloud in the all inclusive holiday, one day you could have a certain brand of spirit then the next day you wasnt, when you tried to get any explanation, they just said becuase you wasnt aloud. If you was stood at the bar with other people, they always served the people that wasn't all inclusive. Through out the second week there was alot of argueing going on with the all inclusive holiday makers and the bar stay. Even though we paid good money for the holiday we were made to feel 2nd class, this was fealt by every body that you spoke too. I spoke to the reps about this on two seperate times, and there excuse was that it was there first year doing the all inclusive holiday package, which did'nt make our holiday any better, they just gave us a complaints form to fill in, which we did but never got any feed back on it. For the last 8 years I have done all inclusive holidays, and I can honestly say that the service at the Altamar, due to the bar staff, has got to be one of the worst that I have had. My wife and I are not big drinkers,by any means, but when you go to the bar you would expect to be able to take two drinks at a time , one for my wife and me. If we go out at home I don't make her get up and come to the bar with me every time that we want a drink, so why should I make her when on holiday?
All in all because they had'nt done there home work, about what All Inclusive is all about , it spoilt our Holiday, and I will be very surprised if more bad reviews dont turn up, during the next couple off weeks unless they change there policys.

2 readers found this review helpful

Me, my husband and children have recently come back from a holiday at the altamar apts. the kids are 4,9 and 12 and were occupied all two weeks. The reception was quick and effiecient for check in and maid service was fantastic. We found the all inclusive was great for the family (a bit annoying with the one drink at a time rule)and the food was suprisingly nice. As it was a first time on the island we made the effort to go to the welcome meeting and got some really good info from the reps. The kids were signed up for the kids club and the girls in there were great. We booked Sioux City and The Combo trip with reps which were worth every penny. The kids absolutely loved siuox city, they wanted to go again for the second week. It was amazing to see the boys eyes light up with amazement when the cowboy and idians having a shootout and the knife throwing made us sit on the edge of our seats. We got free kids places on both trips and took up the offer to go to anfi beach with the lady at the meeting, which also saved us 45€ off our trips! I must say anfi was one of the most beautiful places we visited. it is a timeshare resort, but they really looked after the boys, we knew exactly what we were going to and they were not pushy at all. the carribean beach at anfi is out of this world. I recommend any family to do that day to anfi, as they will be pleseantly suprised! stay away from the street touts for it though, book it with the rep in hotel. The girl will be completly honest and tell you what to expect and give you the 45€ for going. Overall our holiday was fantastic. Thomas Cook did us proud. will go back next year.

i took my two daughters on hoilday to the altamar apartments on 29th june to the 13th july
and i ahve to say our stay was good the rooms were clean the staff i found were very helpful.The noly bad thing was the pools i never got a sun lounger by the pool because i am sure people were getting up at 6am to put towels on the sun beds which i thought was qiute sad, so i didnt spend much time by the pool.The entertaiment was very good gazza and this team were 20 out of 10 so thank you for that, i went on a couple of trips one to sioux city and that is a must and we went to see the camels and that was great as well.And yes i do plan to go back next year but this time i will get up a five to get a sun bed lol.i only saw two cockroachers and they were in the street and not near the hotel.

The overal holiday was good in itself but the altamr was crap. Our money was stolen from the hotel and they couldnt offer us any recondolences even though we were slef catering. very noisey at night you could hear the people next door, the restaurant and bar were sooo expensive and over rated! would not go back to that hotal again. entertainment was very poor and tacky!