Excelsior Bay Hotel

3 readers found this review helpful

Travelling alone I was pleased to find a 4* hotel who didn't charge a single supplement and had single rooms available. This was a big mistake! The single rooms in this hotel are all right next to the kitchen and the "balcony" is a fenced off bit of the kitchen courtyard where the vans park, staff leave bikes and scooters and take cigarette breaks. To try and screen it slightly the hotel has put in netting and plants although it ends up feeling like camouflage netting - not a nice feel for a 4* holiday.
The single room was certainly not of 4* quality - the wardrobe couldn't open properly as the doors hit the bottom of the bed - the bed was not even as big as a standard single but narrower. I hardly had daylight and even in bright sun needed the lights on in the room. The room was reasonably clean as was the bathroom although this too was very small and barely adequate.
The pool was immaculately clean and as long as it was good weather I could sit there to avoid my room - a nice place to spend a lazy day. The terrace was also very nice and a relaxing place to sit and gaze out at the lake. The staff were mostly helpful but it all felt a bit impersonal.
All in all extremely disappointing for a 4* hotel - the room would have been disappointing in a 2* hotel. I wouldn't recommend this unless you could guarantee a room with a lake view perhaps.