San Cassiano Ca Favretto Hotel

My name is Franco Maschietto, I am the owner of the Hotel San Cassiano and I want to reply to these reviews on my hotel (this one and the one entitled House of Horrors); not only they have insulted my house and all its staff writing lies, but also offended all the other guests who wrote good things of us, practically saying they understand NOTHING. I have the feeling that the person who wrote the reviews, and we know who he is, maybe wants to make war to us because during his FOUR NIGHT STAY (and not one as he declares) the air conditioning was off because of a sudden change of temperature; I admit my mistake in not understanding that the only thing this person wanted from us was MONEY, and not apologies. I can't publish his private letters to me but, if I could, readers can see with their eyes that what written on Tripadvisor is absolutely FALSE: 1. He wrote on Tripadvisor that after one night stay he run away and went to hotel Europa and Regina, but this guest knows this is not true and as a matter of fact he stayed 4 nights as booked, and also he wrote to me that he enjoyed most of his stay. 2. He says that the hotel position is bad, while in his personal letter to me he writes of positive location 3. It is written nasty staff, while in his private correspondence he admires the behaviour of Ernesto, who made him feel very welcome. I don't write further about his REAL OPINION on the room size and the cleanliness, which is completely different from what he wrote on Tripadvisor. Although I can understand this guest felt uncomfortable without air-conditioning, even if some others clients at the same time were asking for heating, I can't admit these unfounded slanders. I am very proud of my hotel and I am working very hard to maintain it and I cannot accept people like him split on my work.