Sentido Kouzalis Beach Hotel

food was cold repetertive and some days truly uneatable
stayed all inclusive eat out second week two nights could not face the food again it was our third year there but wont be going again day time entertainment good night time rubbish hotel is a good distance away from the main part of protaras agood 1hr walk

2 readers found this review helpful

80 minute walk to Protarus!!! 10 Euro taxi one way. 12 euro after 10 p.m. Nothing close by so unless you are full board be prepared to do a lot of travelling. Tour rep useless room booked as twin was double so was given camp bed for 2 days. Air con very noisy.

2 readers found this review helpful

We've just returned from 8 days at this hotel and I can find very little to recommend it to anyone I liked! The buffet food was poor but plentiful but watch out if you leave your seat to get a dessert because the zombie like staff will clear away your drinks before you return. The rooms are small and poorly equipped the worse for size and comfort we'd ever stayed in. So bad we had to upgrade to a superior room which had a balcony over looking the pool and beach just to have a reasonable size room! Air conditioning is at the discretion of the management despite it being advertised in the brochures,apparently 33c is not hot enough to turn it on!!The conditions would be bearable if the hotel wasn't so isolated. The local buses only run between 9-5 at this time of the year. We decided after 2 days we couldn't stand it any longer and hired a car so we could get to some decent restaurants in Protaras about 7k away from the hotel. The room upgrade and car hire negated any perceived value from going all inclusive. There were some happy campers who never left the hotel save for to pop over the road to the local bar to watch the Chelsea match on the Sunday. The rest of the time was used to consume as much all inclusive alcohol as was humanely possible.I did speak to some who were regular visitors to this hotel but they were all elderly and mainly returned because they liked the staff! I think this hotel is bit like Marmite you'll either like it or you'll hate it but 4* it is not barely a 3* in our opinion. Oh yeah the weather is the only part we weren't disappointed with!!

7 readers found this review helpful

we stayed at the sentido last october it was brilliant all round. the rooms were comfortable and we took advice of a previous review and used our tesco card for the air-con [every little helps] the food and drinks were all good and the pool is lovely you can sit by it or on the grass on very nice loungers and there is a little bay where you can swim and snorkle. 15 minutes walk away is a harbour for boat trips and a much bigger beach. the evenings we spent sitting on the veranda chatting and there was a little caberet in the dining room each evening. we made loads of friends the adults only was bliss. we have booked to go back there in october this year it was one of our best holidays.
pat newbold

15 readers found this review helpful

This hotel is fine. Maybe just scrapes in at a 4* as food really lets it down. However, this did not detract from an excellent fortnight with just adults and no children(bliss). Weather excellent, people friendly. Hotel located on far outskirts of Protaras but for 1.50euros on a regular bus service you can get to Protaras,or Ayia Napa or Parralimni.There is a bar and restaurant opposite the hotel and a supermarket.There is a daily maid service. Beach towels are provided(1 each)and can be exchanged regularly at the reception desk.Entertainment is o.k, there is no pressure to partake in the activities which are presented by only 2 reps. Beach rocky but sea lovely, excellent pool. Al a Carte menu is not part of the all inclusive package which is not clear in the brochure. Although evening meal is provided in 'theme' nights these bear no resemblance to the food served that night.Repetitive if you stay for two weeks(pretty usual, i know) but food quality NOT 4*..As I mentioned earlier don't let this prevent you from enjoying an otherwise relaxing, peaceful holiday.

11 readers found this review helpful

Weather is fantastic - just don;t get burned !!!!
Will come straight to the point - booked this hotel at the last minute !!! Yes, a 4* reception area but not the room that we stayed in on the 4th floor - more a premier inn room - however how long do you stay in your room, just to sleep and get changed !!! lots of carpets once you come out of the main reception area (an english hotel thing maybe??) food is very good and lots of variation each day - breakfast very good as is lunch and dinner with lots of choice - staff are courteous but not over friendly. Evening entertainment ........... not so good, saw a lot of glum faces!!
We stayed on an all inclusive basis and the alcoholic drinks are not too bad at all. Water and ice cubes from the bar is absolutely OK to drink but don't drink from the tap in the room as is not purified. Location - nearby beach is quite rocky but OK, a non-shelvng beach so you can walk out quite a way before you you get out of your depth !! If you want a night out from the hotel a taxi will cost approx 10 euros to go into Protaras but it is worth it - we had a great night out !!!
If you stay at this hotel you will have a lovely time, although it is quite quiet at night !!! I hope this review has been helpful to you.

10 readers found this review helpful

Neither my daughter or I had been to Cyprus before and we were not disappointed.
The flight out ended with thr pilot 'throwing' the plane onto the runway but apart from that everything was fine. The transfer went smoothly and the journey to the hotel was interesting with beautiful sea views and lovely trees and bushes. Our arrival at the hotel was met with friendly efficient service. Our room was adequate but I was surprised by the need to dispose of toilet tissue into a bin and by the lack of complimentary toiletries. This did not detract from our stay there.
Our tour rep Charli was really helpful and informative and was able to refund our money when we were unable to go on a prebooked tour due to my daughter's accident.
We found all staff to be friendly and helpful particularly Michael in the Neptune Bar. The food was plentiful and varied, we enjoyed the theme cuisine with the option of having salad or a roast. Breakfast was relaxed but staff were available if required.
On the second night there my daughter had an accident and the Duty Manager Eva was brilliant. She arranged for a doctor to attend and in no time we were being rushed off to the local private hospital. She continued to ask after my daughter's welfare during the remainder of our stay.
The large pool was always spotless and a delight to be in especially as the temperatures were so hot during our stay. Various activities were organised both in and out of the pool that guests were invited to participate in by an enthusiastic couple of entertainment officers. Plenty of sunbeds were available both around the pool and in the adjoining gardens
The beach was a disappointment but there was a pretty little cove nearby without as many rocks.
The cleaning staff were super efficient and the rooms were spotless at all times.
Of all the other guests we socialized with not one of them had a derogatory word to say about the hotel.
We had a wonderful holiday, thank you to one and all.

8 readers found this review helpful

Our stay at the Kouzalis Beach Hotel was from 4th July to 18th July 2009 on an All Inclusive basis with Side Sea View room booked as a Cosmos Flexi Stay package holiday. The included flights were fine as were the included transfers, although a little more information would have been nice.
There are some good things about this Hotel, The peaceful location, adults only, nearby bus stops and beach, availability of sun loungers, drinks and pool towels (some of them are small and very worn, keep changing them until you obtain large good ones) and mostly friendly helpful staff who try to please.
However we had several problems at this Hotel and would like to warn potential guests what to really expect.
Firstly it is not of the quality we have experienced in 4 star hotels in Spain, The Canaries, France and Belgium. In fact we have stayed in 2 and 3 star hotels that have been better.
The rooms are of reasonable size and are carpeted, have air conditioning and a TV. There is also a balcony with table and two chairs. The bathroom is not up to 4 star qualities and there is a complete absence of complimentary toiletries except for soap dispensers on the wall. The towels are small, old and worn and so is the bath, the plastic toilet seat kept coming off. Toilet paper is plentiful, but you are asked to put it in the bin and not flush it as the plumbing and sewage can’t cope with it, (Normal for Cyprus?) the bin is emptied daily by the chambermaid.
The side sea view is a bit hit and miss, as although you can see the sea, the view may also be of the car park or the Kouzalis apartment blocks, which are not part of the Hotel, just built by the same developer, and can be the source of building noise and crying, shouting and screaming children.
The pool, patio and terrace areas suffer from guests leaving litter (not enough litter bins and not emptied often enough) and the Hotel Management not putting in place a rigorous enough cleaning regime for these areas. At night many of these areas are in darkness as lots of the lights don’t work or are turned off.
The Restaurant was a Bitter Disappointment and the Biggest problem. It is dirty there is always food on the floor, (as it is also used for Bingo and entertainment it does not get cleaned until the morning) most of the chairs are badly stained, and the stained tablecloths appear to just be turned and not replaced between different diners. The plates, bowls, cups and saucers are a mixed collection of old, new, large, small, chipped, and cracked and sometimes not very clean, the cutlery suffers from the same size and cleanliness problems.
There is also a Very Big problem with flies in the Restaurant, and it is not uncommon to find flies on the food when you approach the buffet to serve yourself. The desert section nearly always has flies on it. The food itself was of poor quality, selection and choice and on many occasions we found it had not been cooked properly and all the way through. There were two rude Headwaiters who said everything in the Restaurant was good, there were no problems
The bar service was mostly good (there is one barman, known as the Grumpy barman who serves you the version he wants to of the drink you have ordered, and does not seem very happy in his job, except when he can throw iced water over the young ladies sitting in the pool by the bar) the rest of the bar staff vary between very good and poorly trained, and are hampered by the lack of glasses. If you go to the bar on three separate occasions and order the same drink, you will receive three different versions of the drink in three different types of glass. As it is very hot all the time you tend to drink lots, soft drinks (Pepsi not Coca-Cola is the brand in use Hooray), water, hot beverages and alcohol, so we feel we had value from the AI on a drinks basis although if you want bottled water you have to buy it.
Another problem is if you have booked this Hotel to escape screaming children. The Hotel is Adults Only and no one under 16 years can stay there. However there is a right of way across the sun terrace so you do get families and children wandering about, also there are lots of children in the neighbouring apartment blocks.
We had a long chat with the Manager about the problems and he appeared to listen and take our points onboard, sadly however almost nothing changed.
We also made our views known to the Cosmos Rep, he however seemed to think nothing was wrong with the Kouzalis Beach Hotel and said no one ever complained, all he did was give us a Cosmos complaints form.
OUR CONCLUSSIONS:
NOT 4 Star more like 2 Star
The Hotel is above and next to a public beach, NOT beachside or beachfront as described on some websites
DO NOT book to stay here
If you have booked DO NOT be put off, you can still have a good holiday if you ignore the problems or be UNBRITISH and COMPLAIN
The All Inclusive includes Breakfast, Lunch, Dinner, Daytime snacks and Evening snacks (very little is offered and only just after Dinner for 30 minutes) and many drinks at all of the hotels bars All of the food is disappointing and unhygienic it is quiet surprising there has not been an outbreak of food poisoning or salmonella. We had some stomach problems on a few occasions after eating in the hotel. So eat out when you can, the Taverna next door is alright but a little pricey The Onasis Taverna across the road is very layed back and good value.
As far as our research shows The Kouzalis Beach Hotel is a joint venture between Future Hotels who commissioned it, Kouzalis Development who built it and Sentido Hotels who run it, so there are three companies trying to make profit from this hotel which seems to leave Guest Satisfaction out in the cold.
The in hotel shop is not expensive compared with the Mini-Markets across the road.
The in room safe is 2 Euros a day
Travelling Bears

12 readers found this review helpful

After reading some horiffic reviews on here, my boyfriend and I cannot understand what the problem is with this hotel. We had 9 fantastic, quiet and relaxing days at this hotel and enjoyed it very much. The staff were very friendly and couldn't do enough to help. Our maid was very cheerful and always greeted us dispite her very limited knowledge of the English language.
The ambiance of the hotel was very relaxed with instramental music playing softly in the background. The restaurant staff never rushed to remove you from your table and always waited until both of you had finished before clearing your plates.
The food overall was very good (especially the lamb) and in the evening there was a choice of Lamb, Chicken, Pork, Beef and Fish, along with salad, veg, potatoes and chips. If you wanted to be healthy, you could be. The only problem was what to choose.
Admittedly the toast machines did take a long time but it didn't bother us that much.
The evening entertainment could have been better, but the day time activites were good. I recommend a game called Aunt Sally. Great, simple, fun and always creates a giggle. During the activites the hotel did play music, but it was not the "thump thump" type, it was still very soft.
We also recommend the local beer called Keo. Although they make their Carlsberg on the island, it isn't the same as what we have here at home.
The pools are warm and without any children, there isn't much splashing going on. Volley ball and Suba lessons take place in the pool every other day, but there is still room for a "cool off" and the swim up bar is a great idea when the sun gets very hot.
All in all it was a very relaxing week and we will be going back there in the not too distant future.

11 readers found this review helpful

This was our second holiday at this hotel; we enjoyed it 2 years ago so we booked for 2 weeks this time. Little had changed; very clean rooms, friendly staff and plenty of sun loungers. We were half board this time rather than all inclusive but before we arrived we thought we might up grade but the price for the 2 of us for the 2 weeks was €700 so we gave it a miss! Even we felt that we couldn't drink that amount between us or justify the extra for a lunch. One downside was the price of the beer - €4 for a "large" glass at the pool or inside bar. However there are a couple of bars close by and 2 smallish supermarkets where you can buy drink. Take no notice of the previous bad reviews about the food; some people would complain even if the food were Michelin Star rated. There was always a choice of 4 or 5 meat dishes and at least 1 fish dish plus a daily roast. However the desserts lacked a little imagination and were similar every day. If you are looking for a lively, noisy holiday this hotel is not for you and the plus is that it is adults only.