Tsokkos Gardens Hotel

I have been visiting Protaras for many years but this was our first stay at Tsokkos Gardens Hotel.
We booked in for 5 nights and arrived in the hotel at 6.30am but were not on the list for a room (or at least a mistake had been made and instead of the booking being in Mrs Gill Butcher, was in Gill which the receptionist did not recognise - as did we not) but because we have the children with us, was offered a temporary room until it could be sorted out. It was explained that we were not supposed to be let into the room until 2pm but it would be OK. We received a call some two hours later to say that our room was ready, what we didn’t know is that this was going into the room before 2pm would count as the first day of our holiday. Consequently, the day before we were due home we were informed that we had to be out of our room by 10am the following morning on the 12th - we were not flying until 4.40am on the 13th. We had to pay another £C20 to keep our room until 10pm on 12th. Our first day in the hotel was counted from 2pm 7th April 2004 although we never left Heathrow until 10.45pm on the 7th!
I took up my complaint with reception and was referred to the front of house manager and after waiting at reception for 45 minutes was confronted by the manager who was quite unprofessional and actually shouted at me in front of other visitors, in fact two visitors stopped me in the hotel after, and said that she should not have reacted so badly. The mistake was made by my travel advisor who should have checked the dates correctly, by myself for not checking on both the invoice and the HOLIDAY VOUCHER and by the hotel because the room was not ready from the 7th April in my correct name (even if had been there) and consequently the only person to suffer was me who had to pay an additional amount on top of a already extremely overpriced holiday for the 4 of us. After the conversation we were allowed to stay in the room until our taxi came to pick us up at 2am but could not be given a refund of the £C20 purely because "we had already paid!!"
HOWEVER,
On the whole the hotel was not bad, but by no means a 4*. The breakfast although adequate did not have much of a selection in comparison to other 4* hotels we have stayed in and indeed some of the 3*. Promptly at 10am the machines are emptied and if you wanted a glass a water to have with breakfast, if you were not all-inclusive had to pay 95 cents, which I thought, was a little bit cheeky. Our room was also running alive with ants and after asking the maid to spray the room on two occasions found that they were still rife. We bought some ant deterrents ourselves to no avail. We also had a COCKCROCH running about in our bathroom. The beds are extremely hard and I woke up feeling that I had just fought ten rounds with Muhamed Ali in his prime! Although they are tea/Coffee making facilities in the room nothing is supplied apart from a Kettle and cups!
The dinner of a night was OK and tasted fine but again very limited so we eat out two nights out of the four there, one night was Boiled Bacon or Lamb from the carvery with Roast Potatoes, Brussels and Sweet corn. Pudding was Chocolate Cake or Jelly and Ice Cream. the drinks were quite nice although again a bit pricey if you are not all inclusive.
The indoor heated pool wasn't
Apart from that..................... The Waikiki Bar at the end of the road was comfortable and the staff great with the children!