Soho Grand Hotel

First the negatives: my room was tiny, with no dresser and very little closet space. I was by myself, on business, and had just enough room for my clothes (bearing in mind that everything I brought fit into a carry-on!) Service was painfully slow...it took me a day to get a box I'd had FedExed delivered up to my room, and breakfast took over an hour to arrive (after being promised within 15 to 20 minutes). And when I arrived, I was put into a smoking room despite my request for non-smoking. Finding the lobby upon check-in is confusing; the... more

The hotel is beautiful, the room was great. The view was amazing! The staff were young, hip and good looking... They were all nice and up to par with their costumer service skills... The only reason the hotel doesn't get an excellent rating is the restaurant. Please take my advice--There are tons of restaurants in NYC-Try one out. The restaurant in this Hotel is over-priced and the food wasn't up to par with the size of the bill.

I just returned from a 4 night stay at the Grand and was terribly disappointed. For the price, I expected the room to be very nice. The room was SO shabby - drapes had hideous looking water stains, the doors on the closet didn't work properly (we finally just removed them completely), the bedding was terrible (no extra pillows/blankets and cheap/scratchy). The bathroom was fine but nothing special. I agree with the person who commented about the weird mix of bath products. Our room overlooked the loading zone/garbage bins which just... more

An American friend of mine recently told me that only 10% of Americans have a passport. Having read some of the other reviews of the Soho Grand, I figure the lack of international comparisons must be a reason for some of the GLOWING reviews... "friendly and fun staff"?!? err, were we staying at the same hotel? I travel internationally at least once a month - for business and pleasure. So, in writing this review, my reference points are from staying at ALL types of hotels, big and small, expensive and inexpensive. I really, really... more

This is a great hotel in an excellent location. Near upscale boutiques and the shops of Canal St. The website photos do not do justice to the lobby and lounge. My room was not huge and the closet small, but just right for a weekend visit. Stylish, clean and comfortable with comfy bedding and a well stocked mini bar. The bath was clean and had a terrific shower -- great water pressure. The staff was friendly and fun. I had dinner at the lounge, which was a real treat. Joe the Manager is a friendly fellow and attentive to all the... more

Think twice before booking this hotel (or, at least, arrive not expecting very much...) Expect queues when you check in AND check out, but don't expect a smile or a welcoming greeting. The reception desk staff have to rate as some of the coldest, and most dour hotel staff that I have met (man, do these people realise they work in a SERVICE industry?). I was booked into a Deluxe King room on the 15th floor. The room is larger than the standard room, but still feels *very* small. The air conditioning unit is noisy. TV had poor... more

I stayed at the SoHo Grand Hotel in New York while I attended the IFP Market. The decor uses a lot of metalic hues - copper, nickel - and it takes a couple of minutes to realize that the distressed look is intentional. Then you notice the velvet curtains and other features that counter the industrial feel and create a warm ambiance. I booked the room through Turon Travel, located on Wooster Street, and I'm glad I did! As I checked in, I realized that the accomodations that I was given did not agree with my reservation. I will say... more

Stylish looking - great location. DIRTY rooms - especially bathrooms. If they can fix their housekeeping standard and have one or two people replaced from the front desk - this hotel would be ideal.

We stayed at 10/2003 at the hotel for a few days. The whole place is very stylish. We were staying in a Grand King room (we asked for a room at the higher levels) where we had a nice view. There was nothing to complain about the hotel. All in all we liked the hotel.

I came to NY for a work trip and was looking forward to spending a week at the Soho Grand. They said they offered Bliss bath products (which I love), but found a mismatch of brands. That was my first disappointment. Then, my first morning there was no hot water. I called down twice to the guest services, to which there was no answer either time. The concierge was very nice and apologetic and told me someone would be up to check on it. After waiting 20 minutes, I was late for work and had to take a freezing cold shower. When I went downstairs... more