TOP Hotel Pineda Palace

1 reader found this review helpful

One of the worst holidays I have ever been on. The food was cold with very little selection. I asked for a move from my room every day I was there and was refused. My partner was in a wheelchair and we were placed as far away from the lift as we could possibly be. How this hotel was given a 4 star I will never know. I would have expected a 2 star.
The only consolation I can say is that I could not fault the cleanliness. I will never go back. As my husband suffered from a bone disease I asked for a room with a sunny balcony. I was given a shady room overlooking a stinking pool with a dog which barked from morning to night. When I complained I heard the accommodation coordinator state that "we British are all the same".
The only time the food was of a better quality was when the Spanish arrived for the week-end. Anyone wishing to go to the Pineda Palace, please think twice.

We were actually booked into one of the groups other hotels (3*) and got upgraded to Pineda Palace. Good move, the hotel was spotless, I believe only 3 years old, food was nothing to complain about, there was always a large enough selection to choose from and even if you missed breakfast the snacks were served shortly after, usually the left overs but they always added a bit extra in.
The only thing about the hotel I was disappointed in was that the staff (especially management) could have smiled a bit more and been a bit more friendly, they never gave out enough information as to where anything was, we found the pool on the rooftop, but half way through our holiday it was a guest that mentioned she booked into their spa/sauna room and we had to ask someone where it was.
Our holiday was at the end of October and in the resort itself there wasn't much to do everything had shut down as it was the end of the season, the weather was still warm which was good and you walk out the hotel right onto the beach which was good, also you are only a few seconds away from the train station so you can visit a lot more places i.e. Barcelona, Calella, Loret De Mar, etc.
All in it was a good holiday, but I didn't think there was much to do if you had older children with you I think they would be pretty bored! but that may be different if you went earlier in the year.