H TOP Calella Palace

We arrived on Saturday the 4th of august 2006 at 10.30 to find a hotel still in build, we where given a room on the 3rd floor and the third floor was not finished when I went up in the lift and the door opened it was like looking into a bee hive with workers painting walls laying carpet etc, there was not even a screen round the pool area but they did work all night to fit one and that added to the noise in the hotel constant drilling hammering we where promised food at 1300 and at 1500 the dining room was not finished eventually at 1600 we had a snack of burgers and chips. Eventually we where given a room on the second floor, very nice but the walls paper thin. every morning we awoke to the dawn chorus of drilling hammering, apart from debris falling down around the pool area and a crane dropping a bag of waist materials from the roof things went ok. No kids clubs except for the last few days and for toddlers only but the lad they did send to try and entertain us Ivan tried his best on his own for the fist week. the 18+ restriction on the Jacuzzi’s and indoor pool are crazy as they are trying to attract family's and kids cant use the facilities when we left on the Saturday 19th the roof top bar and Jacuzzi’s where still not complete the building noise did get less toward the end of the second week but by this time we had had enough and wanted to get home all in all the hotel will be ok when it’s finished, To be honest it would have been better left closed this season and opened fresh and new next summer.

me and my boyfriend stayed at the osiris in june 2005. The hotel was clean, the staff were friendly, and there were jacuzi's on the roof!!! The bar staff were friendly, at all three bars in the hotel, theres a family bar(main) and 2 adult bars, 1 on the ground floor and one on the roof! The food wasnt that nice but we managed. The only thing that let us down was some maniac who claimed that an old lady had hit him with a champagne bottle...me and my boyfriend were sitting on the leather sofas outside of the restraunt witha scottish couple, and he came screaming waving his 'bloody' arm about, so we were covered in blood and it went in our drinks. There was blood all over the walls, floors and stairs which diddnt get cleaned up until 2 days later. I would reccomend this hotel to anyone, especially with children as they have childrens activities too...you never know there may not be a 'bloody' maniac next time! The osiris has shut down but is re opening as the Callela Palace!

MMy boy.f & i went to Hotel Osiris a bit worried after reading terrible reviews on the net however when we got ther we were pleasantly suprised. The hotel and reception were clean.The decor was nice. The reception staff were really helpful. The room was ok i'll admit it wasnt the most glamourous,but simple & clean.Ok,considering we only paid £349 for 2wks all inclusive! My only complaint would be how thin the walls are.We could here everythin goin on in the rooms next door.but other than that,we wer happy. Food was ok.Breakfast n lunch were a bit repititive,u do get fed up but there was a wider selection at dinner.i enjoyed quite a few meals & im a fussy eater.There was a good selection of alcohol,something for every1.Measures were quite big but great for nothing!Service was great. Entertainment i enjoyed most of the time.At the start of the evening its for kids however if ur up 4 a laugh,join in with them.Afterwards there was always a show.this can be anything from brazilian dancers to magicians.The shows were good.always enjoyed them.Lastly theres contests n games for all the adults,always a laugh! Downstairs pool was over-run with kids we hardly went there at all.but we loved the rooftop bar for 18+. There were tables,jacuzzis,sun loungers it was beautiful.loved it there. All staff were always really friendly and helpful. My Travel reps Kayla n Rob were fantastic n organised loadz of great trips, including barcelona v juventas game. Hotel is close to beach,shops,bars,markets,restuarants which was great! Overall i had a fantastic holiday. i would definently recommend it n will be goin back this year. So ignore all the terrible reviews,go find out for yourself. i did and i loved it!xx

My boyfriend and i booked this hotel last minute, from the moment we arrived at Prestwick Airport to pick up our tickets we knew we'd made a mistake. The travel agent had told us it was a basic but clean hotel. She was right. What she didn't tell us was the type of people who are staying in the hotel. Scum is around the only word i could use. We were woken up one night with shouting and screaming and obvious violence. Next morning we seen broken doors been taken away etc from the rooms round the corner to ours. Our own room was basic and old looking. Very obviously there had been a fresh lick of paint over all the surrounds and the furniture. There was no slip mat in the bathroom which was unfortunate because i sliped coming out of the bath and badly hurt and bruised my leg. The reception area is nice, but as i read in another review there are kids running riot all over the reception and mostly all over the hotel. Very luckily we were put in a room at the very edge of the building andthere was no one next to us til the last two evenings which again was a nightmare due to noise coming from the room all day and night. We found the food acceptable, lots of fresh fruit and vegetables and at lunch time there was delicious fish available. If there appears to be a large group of spanish children in the hotel with only woman accompanying them run like the wind. apparently this was a government programme to let kids of single parents get a holiday. several times at meal times they were beyond rowdy ad often food fights ensued between them, the mothers totally ignored it. The staff in the hotel were delightful!! and the range of alcohol available in the all inclusive was great. what was also brilliant was the adult only areas of the hotel, jacuzzis on the roof with bar and adult only bar at night time. we would not of survived without them. Our tour operator were not up to scratch either, never go on hoiday with Seguro. On the way back to the airport the temperature was 31 degree celius outside, our bus had no air conditioning. All in all we got what we paid for in this holiday, and i would never go back to this hotel or chain of HTOP again. Don't go here if you don't have kids, or if you do have them! I was talking to some people when we were there saying the kids entertainment was pathetic and comprised of a rep throwing a pen in the air and the kids had to catch it. Calella is pleasant enough with some nice bars etc, the closeness to Barcelona was amazing we went there twice and it was only 5.60 Euroes for a return ticket.

Having booked the Santa Susanna and hearing bad reports me and my friends checked many reviews on a number of sites and came across several rating the Osiris very nicely - infact a couple of reviewers had stated they thought this was more like a 4 star hotel not 3! So we booked it instead! We arrived to a very average reception area - immediately there were kids screaming and running riot. We were offered a larger room, albeit with a smaller balcony which was fine. The reception staff were pleasant enough - and even recommended the Amaika for dinner (one in their chain of hotels) as "people often like the food there" - it got me wondering what was so different about it from their own (but I left that thought behind for short while!)The state of the hotel became apparent straight after leaving the reception area. The hotel was very very badly in need of an update! It looked like somewhere along the line a bit of paint had been applied here and there, but the general appearance was quite shoddy. On entering our room there was an "old damp" smell about it - it was incredibly basic - with very old fashioned bedding. The bath looked dirty - but it was more an age thing than dirt! We unpacked and took a stroll out. On returning back to the hotel we went for dinner - if it wasn't battered, it had been deep fried just for the hell of it! But I managed to find some chicken and chips and it was ok. After dinner we took a walk to the Amaika to see what we would have had if we'd chosen to eat there! On entering the hotel you immediately get an impression this is an altogether better hotel. It is graded at a higher star rating but this hotel was the basic minimum you'd expect at even a 2* or 3* in our opinion. The food immediately looked more appetising - certainly there was more choice. We took a peek into a room and it look cleaner and more modern than the hotel we were in. Nevertheless we accepted that we'd got a bargain and knew we'd not be spending too much time at the hotel anyway especially as the beach was close. Around 1030pm we went to our room. One of my friend's was sitting on the balcony when I could suddenly hear a "hissing" sound. I say "hissing" as I daren't actually write what I could hear! Someone was actually urinating on the balcony of the room next door. There was an obvious slope on the balcony and the urine was running into ours! My friend immediately went to the bathroom to throw some water on the balcony - I politely asked the neighbours if someone was doing this and got no answer - they couldn't hear me I suspect as there was this very very loud scottish woman who was screetching at very high decibels without taking a breath. I immediately phoned reception to ask them if they could send someone up to clean the balcony as we were unable to use it until this was done, and was informed this couldn't happen until the next day! I told them we were using the balcony and was told there was nothing they could do about it. I immediately rang our rep - she was very helpful and explained she'd contact us the following day as this wasn't the sort of service you'd expect. It was bedtime for most - but for the screecher next door - she wasn't going to shut up. I am an extremely heavy sleeper and yet was woken no less than 3 times but the yelling and screaming from next door - mainly the woman! Reception did what they could to quieten her - but there was a whole "Brits abroad" mentality whereby she was obviously very drunk - and getting more so by the minute which gave her the right to ruin everyone else sleep! Peace was not to be had. The next day we got up and went to breakfast - whilst there wasn't anything battered - most things were very deep fried an the bacon would have been very good if you shoes needed new soles! Fortunately the rep did call us and got us moved the Amaika - during the holiday we did venture back to the roof top jacuzzis as this was child free. But it was very damp and dingy looking and not at all pleasant. The jacuzzis had a smell about them there was no way I was going to sit in what might have been a steaming bath of germs! Apparently this hotel is closing for a refit - but if you read other reviews it sounds like it had had one! But that's not obvious. This hotel is cheap and nasty. As a travel agent I will now only book it if someone has been there before and knows what to expect. Otherwise I book the Amaika - much nicer.

The Reception Area is smart if busy The room was spacious however the decor was scruffy and in dire need of a complete refurbish. The guests in the room next door urinated on their balcony which ran into our area. The hotel is not to blame for this incident- however when we phoned asking for someone to come and clean the balcony we were told that it would have to wait until the room was cleaned the following day. This is not acceptable. The walls are paper thin and the food in the restaurant was inedible. We had intended to stay for 8 nights... however we only lasted only one.

We have just returned from a weeks half term break at this hotel. I believe we were some of the last customers before it is to close for refurbishment. I did not expect too much after reading some of the reviews, and all in all we were satisfied with our week away. The main complaints we had were to do with some of the BRITISH tourists staying at the same time as us. I felt sorry for the staff and Spanish people who lived near the hotel, I dread to think what they must think of us. The rooms were ok, the bath was worn but it was clean, and the hot water shower worked great. I kept leaving money for the maid but she never took it, unless we went after her and actually put it in her hand. The drinks nearly blew your socks off, I had to ask for an extra coke to try and water it down. The food was again fine for the money we paid. If you want a cheap holiday then this hotel is great especially if you are a heavy sleeper, but don't expect the other guests to have any consideration for you if you are asleep before them!!!

Well what good things can I say about this hotel. I've just come back and I think I would have stayed in a flea pit. When we arrived at 23.30 on saturday it was ok it was dark, and with the first thing we were greet with was the noise of screaming children. OK we don't have children, it's not the hotels fault. Then we went to our lovely room 430. The cupbarod doors didn't close and to get the normal door to close we had to kick it. At this point we still thought OK bit basic but you get what you pay for. No, in this case I really won't even send my worse enermy here. Then we got up to breakfast the next moring and the holiday from hell really started. The food oh my god the thought still makes my stomache churn. On about the third fourth day we got food poisoning. Now I here you all saying it could have been from anywhere. Well no it couldn't as we had only eaten there and we did want to have to pay to eat out. The range of food was what can I say minimal. If you like cold re fryed fries for breakfast, yes they were out then too, lunch and dinner then this food could be for you. Need less to say we started to eat out which was a total waste of money as we threw it all back up as the hotel gave us food poisoning. As we were then spending so much time in the room as we really felt that bad, we started to look. The whole time we were there our sheets were not changed. AFter reading one of the reviews on here I tested this with mascara to see how long it would take them to change it. It never happened and that was the first night. If you got clean towels you were lucky. We didn't, again I tested after read another review. They were folded up and placed so they looked like new towels. The rooms weren't just basic they were falling apart in the bathroom they had celing tiles that were falling down in places. The wall had a hole in it showing electric wire to the lamps, thank god we didn't have children or I would have been petrified about it. The you had the lovely other guest that was the one thing the hotel couldn't help. The first night we were there someone glassed someone, that kids that the parents did not control as they were drinking or the kids were so hyped up on cola that they were like this, and the noise you could here it everywhere you went as ther walls and doors were so paper thin you could here them throughout the night. I'm not talk the early eveing either I'm talking 3am. And then @ 08am being woken up by then sing mimic man. There was one good thing about the hotel but I think it was pretty much illeagal was they played good DVD's 3 each day. Each one suitable for home use only. So is this not a breach of the WARNING thing that comes up a the start of the DVD. Well what else can I say. HTOP Osiris thanks for food poisoning and thanks for the holiday from hell, I will be complaining and I never complain cause I hate it. But at least the weather was nice and Barcelona was lovely just wish we hadn't been so ill we could enjoy it. Please, please, please if you are thinking of going to this hotel DON'T. Please please please the person who gave this hotel 3 stars take them away and what on earth were you thinking!!!!

We're honestly not grumblers - we usually just get on with it and have a good time regardless. But this place!! After 3 nights I thought I was gonna have a nervous breakdown. The noise was unbearable. Rooms like boxes (and made of cardboard). The smoke in this place was unbearable. It hit us as soon as we arrived and I couldn't believe there wasn't a single smoke free zone - only outside which is useless if the weather's bad. We have a 1 and a 3 year old and there was absolutely nothing for them to do. All the kids facilites (which I believe are great) catered only from 5 upwards. The staff really do try their best and the beds were changed daily and rooms cleaned. The lifts broke down twice. We asked for a change of room and got one immediately - around the corner but the noise didn't get any easier to cope with. We definitely won't go to Calella again (and certainly won't visit Osiris - even if they rebuild it). There's a main road to cross (with no crossing) as well as fast train track to navigate before you get to the beach. Benidorm was paradise compared to this dump.

Rooms are indeed a bit basic, but clean and towels changed daily. The reception staff very helpful and a wealth of local information. The restaurant is average, but the choice good. Don't expect a five star hotel when you´ve paid three star prices. In essence, a clean tidy hotel, with helpful staff and a good location.