Hotel Benidorm Plaza

We arrived at the benidorm plaza for our 11 nights stay at the hotel ,we stayed in the new part of hotel on the 11th floor,the room was ok but the bathroom smells were terrible,shower head loose and didnt work properly,patio doors didnt shut correctly ,pillows very hard,fridge buzzed all night and wasnt even cold ,air conditioning rattled when using it,controls waste a time too.Laminated flooring didnt help as the upstairs residents walking around all night in high heels clip clop all night,moving and scraping furniture,showers and toilets going all through the night,we found out that the room above occupied by 3 men were in fact bringing prostitutes into the room all night every night for a week,we told the reception about what was going on in this room and they did nothing about it,they knew exactly probably the man on night duty has an arrangement with prostitutes is my guess.I will never stay at this hotel again,we were never offered another room either ,so beware ,dont stay here things are not what they seem,cant believe its a thomson hotel,not for much longer.

3 readers found this review helpful

have just returned 14 march after a lovely holiday the hotel has had a refer to a very high standard with rooms done in bright clean colours lcd tv modern furniture ,bathroom with walk in shower ,the restaurant food excellent with loads of choice and food always piping hot all the staff are very helpful and friendly would like to thank lorrenzo and pepe , entertainment could be alot better but you are in benidorm so loads of bars/clubs ,so plaza keep up the good work see you again

4 readers found this review helpful

This is the worst hotel and holiday we have ever had in our lives. Our first holiday in ten years and this is what we got. No way is this a four star hotel, more like a very poor one star. The room was very basic with a black damp patch on the bathroom ceiling. During my first bath some of the plaster came off the ceiling and landed in my face. We did not have the sea view we asked for. There are no tea or coffee making facilities either. We asked to be moved but were told we would have to wait. Called Thompsons and were told everywhere else was booked up. The food here is not fit for a pig, let alone a human being. The staff are very rude, to the point of being aggressive, and on one occasion I was reduced to tears. The staff are also racist. The waiters ignored us all the time but treated the spanish guests much better. The hotel jacuzzi is a joke. You need to be a gymnast to get in it, and it has been drained of all the water. The pool is covered up and is very cold. The area around the pool is in the shade. The drinks are very expensive indeed. The entertainment is aimed for the spanish, and is dire to say the least. Do yourself a big favour and do not come to this hotel for gods sake.

1 reader found this review helpful

Great resort beaches local shops local. The hotels very expensive for drinks even water! Alot cheaper to go out of hotel especially if you got children. No tea facilities in hotel. Head man at the restaurant needs to 'smile' not welcoming at all. Needs
more childrens entertainment not enough play equipment should be available if NO entertainer available who only comes for half hour a day and '2 days off'. Overall need imrovement. Thomson operator excellent all ways available.

1 reader found this review helpful

First impression, no way is this a Four Star Hotel. On arrival we noticed that the hotel had been extended, so basically you had a old part and a new part. Which the old part was being refurbished and there was quite a few work men and noises ongoing.Our room was very basic and dated, but clean.We were clearly in the old part of the hotel, does that effect what you pay????As all pictures/details in brochure do not highlight this. But overall we had a great holiday and could not fault the staff and meals. The rep was helpful and always on hand. We hope to return in September.

1 reader found this review helpful

very cheerful staff and great location though no views of note.
Run down rooms and no variety in the food though the quality was good.
The pool tends to get crowded, with few deckchairs.
The spanish can be overwhelming during the evening entertainment especially with the spanish artists. However it was easy to roam around benidorm being centrally located.
We particularly liked one chap from Malta, Jon Silver. He managed to give us great entertainment and for once ended up dancing with the Spanish. He is worth watching again.

During my holiday, i was very shocked and disappointed that Thomson would class this as an 4 star "hotel". Not on gods green earth was that a four star hotel somebody was having a joke as my expensive we paid for a four star and got a two.. i will never be returning to this [--] of a place again... very disappointed

2 readers found this review helpful

Does not deserve 4 star rating. I read that the hotel had been refurbished (even described as 'new'?) - not sure where the refurb is but it does not apply to the bedrooms in the lower block. Very dated and shabby/tired with poor shower fittings that flood the floor, wardrobe & balcony doors difficult to close. Tiles on balcony dirty and chipped. Sun terrace on 1st floor had a neglected and shabby air about it - though well supplied with sun beds. Good terrace on 8th floor. Food plain and repetative but something for everyone and good service from waiters/waitresses. Entertainment aimed at Spanish guests. Bar prices double that of local bars. Despite all that we met lots of friendly Brits sharing our hotel and in accommodation nearby and that almost made up for the shabby accommodation.

We found the rooms clean but very dated for a four star hotel. The location of the hotel was a bit out of the way for brits. All of the entertainment was aimed at the Spanish but we couldnt fault the food because there was a large selection to choose from. Staff werent that friendly towards the english. But overall our stay in the Benidorm Plaza was great, But we wouldnt go back to that hotel.

This is supposed to be a 4 star hotel and the facilities probaly justify it but it does not look anywhere near like any of the other 4 star hotels i've stayed in in the past. The front of the hotel looks like a circus with bright pink/purple lights. Few of the staff speak English and are quite rude. The hotel is mainly catered for spanish guests with all of the entertainment (if 2 old blokes singting in a stage is your idea of entertainment) was catered for the spanish too. I know we were in Spain but some English or at least enjoyable entertainment would have been good.
Food was very good and so were the maids.
The pool had a cover and did not get any sun with the pool area getting little period of sunshine during the day.
The hotel is quite a walk from the decent bars - especially in the sun!
Overall a clean hotel but i would not go back.
We were 2 couples on holiday and expected more from this hotel. Quite boring and too far away from the night life. :-(