Benidorm Plaza Hotel

This is the worst hotel and holiday we have ever had in our lives. Our first holiday in ten years and this is what we got. No way is this a four star hotel, more like a very poor one star. The room was very basic with a black damp patch on the bathroom ceiling. During my... more

Great resort beaches local shops local. The hotels very expensive for drinks even water! Alot cheaper to go out of hotel especially if you got children. No tea facilities in hotel. Head man at the restaurant needs to 'smile' not welcoming at all. Needs more childrens... more

First impression, no way is this a Four Star Hotel. On arrival we noticed that the hotel had been extended, so basically you had a old part and a new part. Which the old part was being refurbished and there was quite a few work men and noises ongoing.Our room was very basic... more

very cheerful staff and great location though no views of note. Run down rooms and no variety in the food though the quality was good. The pool tends to get crowded, with few deckchairs. The spanish can be overwhelming during the evening entertainment especially with the... more

During my holiday, i was very shocked and disappointed that Thomson would class this as an 4 star "hotel". Not on gods green earth was that a four star hotel somebody was having a joke as my expensive we paid for a four star and got a two.. i will never be returning to this [--] of a place again... very disappointed

Does not deserve 4 star rating. I read that the hotel had been refurbished (even described as 'new'?) - not sure where the refurb is but it does not apply to the bedrooms in the lower block. Very dated and shabby/tired with poor shower fittings that flood the floor,... more

We found the rooms clean but very dated for a four star hotel. The location of the hotel was a bit out of the way for brits. All of the entertainment was aimed at the Spanish but we couldnt fault the food because there was a large selection to choose from. Staff werent that... more

This is supposed to be a 4 star hotel and the facilities probaly justify it but it does not look anywhere near like any of the other 4 star hotels i've stayed in in the past. The front of the hotel looks like a circus with bright pink/purple lights. Few of the staff speak... more

This is not a 4 star hotel probably a reasonable 3 star. It's a very tired hotel, the pool area leaves a lot to be desired; lack of parasolls, lack of sunbeds and stafff moving the pool furniture around at 3.30pm every day - in preperation for the evening entertainment;... more

Good variety of food, well presented and cooked. Hotel building not up to 4 star standard. A little shabby and grubby in places, i.e. tiling and bathroom fittings could be better maintained. Sunbathing areas also shabby and unkempt. Rooms at front of hotel, overlooking... more

Hotel clean & well situated. Staff very friendly and helpful. New Year's Eve Banquet excellent except for under cooked veal!

Food overall not good - poor selection and hot food was very often lukewarm to cold.

We went on holiday to the Benidorm Plaza as a late booking. The room was not very big so I asked for a very high room. I asked for an exchange the next morning and they very kindly without problems gave us another room on the 14th floor. Very nice view, overlooking pool... more

Dated rooms, food good, entertainment mainly Spanish. Nice area, bar not too expensive near old and new town. Central for everything, quiet area, good shops. Beaches were very clean. Hotel could do with up dating, nice staff. I would go back to benidorm. Same area more... more

Just got back from a weeks holiday at this hotel, 2 adults, one infant, and we had a great time. Food is buffet style but constantly changed, and a lot is cooked in front of you. Theme nights add extra variety. Rooms are clean, and air-conditioned but a little small,... more

Just spent a week with my partner at the Benidorm plaza and had a pleasant stay. The hotel was nice and very clean and the food was good. I did find that the hotel was especially targeted for Spanish holiday makers and the entertainment was all Spanish. The guests were also... more